Xerox Connect App DocuSign Single Sign-On Quick Start Guide

Xerox Connect App for DocuSign with Single Sign-On Application manual cover
Pages 2
Year 2019
Language(s)
English en

Xerox Connect App for DocuSign with Single Sign-On Application Specification

The Xerox Connect App for DocuSign with Single Sign-On (SSO) is a seamless integration designed to enhance workflow efficiency by allowing users to sign, send, and manage documents directly from Xerox multifunction printers (MFPs). The application leverages the robust capabilities of DocuSign to facilitate electronic signatures, ensuring that document transactions are both secure and legally compliant. The integration with Single Sign-On simplifies user authentication processes by allowing users to access the application using their existing corporate credentials, reducing the need for multiple logins and enhancing overall security.

The application supports a wide range of document formats, offering flexibility for various business needs. It ensures a streamlined user experience with an intuitive interface that is accessible directly from the Xerox MFP control panel. Users can send documents for signature, track status, and receive notifications all within the app, minimizing the need for switching between different platforms and devices. This integration is particularly beneficial for industries that require high-volume document processing and frequent sign-offs, such as legal, finance, and real estate sectors.

Security is a paramount feature, with the app leveraging DocuSign's industry-leading encryption standards and audit trails to safeguard document integrity and confidentiality. The Single Sign-On feature integrates with popular identity providers, ensuring compatibility with existing IT infrastructures. By reducing administrative overhead and accelerating document workflows, the Xerox Connect App for DocuSign with SSO empowers organizations to enhance productivity, improve compliance, and deliver a seamless digital experience. This solution reflects Xerox’s commitment to innovation and efficiency in document management and digital transformation.

Xerox Connect App for DocuSign with Single Sign-On Application F.A.Q.

How do I set up Xerox Connect App for DocuSign with Single Sign-On?

To set up the app with Single Sign-On (SSO), navigate to the app settings on your Xerox device, select the SSO option, and follow the prompts to authenticate using your organization's SSO credentials.

What should I do if the Xerox Connect App for DocuSign is not connecting to the DocuSign service?

First, check your internet connection. If the connection is stable, ensure that your DocuSign account credentials are correctly entered and that the app has permission to access the DocuSign service.

How can I troubleshoot login issues with Single Sign-On for the Xerox Connect App?

Verify your network connection and ensure that your organization's SSO system is operational. Confirm that your credentials are correct and try clearing the app cache on the device.

What maintenance steps are required for the Xerox Connect App for DocuSign?

Regularly update the app to the latest version for optimal performance and security. Also, periodically check the device connectivity and permissions to ensure smooth operation.

Can the Xerox Connect App for DocuSign handle multiple user profiles with SSO?

Yes, the app supports multiple user profiles. Ensure each user has their own DocuSign credentials and SSO access configured for seamless switching between profiles.

How do I update the Xerox Connect App for DocuSign?

To update the app, access the app store on your Xerox device, search for the Connect App for DocuSign, and follow the instructions to download and install the latest version.

Why am I unable to send documents using the Xerox Connect App for DocuSign?

Ensure that the document format is supported and that you have the necessary permissions. Check your DocuSign account status and verify that the app is correctly configured.

How can I reset the Xerox Connect App for DocuSign to its default settings?

To reset the app, navigate to the app settings on your device, select 'Reset to Default', and confirm the action. This will erase all custom settings and restore factory defaults.

Is it possible to track document status in real-time with the Xerox Connect App for DocuSign?

Yes, the app provides real-time tracking of document status. You can view the status updates directly within the app interface on your Xerox device.

What are the common error messages in the Xerox Connect App for DocuSign and their solutions?

Common errors include "Authentication Failed" due to incorrect credentials, and "Connection Error" which may require checking network settings. For resolution, verify login details and network connections.