Dell Alienware AW920H Quick Start Guide

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Dell Alienware AW920H Headset Specification

The Dell Alienware AW920H headset is a premium audio device designed for gamers seeking immersive sound and cutting-edge technology. This headset features high-fidelity audio with custom-tuned 40mm Hi-Res certified drivers, delivering rich and detailed soundscapes essential for an enhanced gaming experience. The AW920H supports Dolby Atmos for an even more immersive audio experience, allowing users to pinpoint the directionality of in-game sounds with precision.

Connectivity options include both wired and wireless capabilities, with the headset supporting a 2.4GHz wireless connection for low-latency, lag-free gaming, as well as Bluetooth 5.2 for seamless pairing with multiple devices. The wired option is facilitated through a USB-C connection, ensuring versatility across different gaming platforms and devices.

Comfort is prioritized with the headset's lightweight design and plush memory foam ear cushions, which are covered in a breathable fabric for extended gaming sessions without discomfort. The adjustable headband is reinforced with a durable steel core for long-lasting use.

The AW920H integrates a retractable boom microphone with AI noise-canceling technology, ensuring clear communication by minimizing background noise and enhancing voice clarity. The headset also features customizable RGB lighting, allowing users to personalize their gaming setup with AlienFX lighting zones that can be synchronized with other Alienware devices.

Battery life is robust, offering up to 30 hours of playtime on a single charge, ensuring uninterrupted gaming experiences. The headset is compatible with Alienware's Command Center software, providing users with the ability to fine-tune audio settings and manage device configurations effortlessly. Overall, the Dell Alienware AW920H headset combines superior audio performance, comfort, and advanced features that cater to the demands of dedicated gamers.

Dell Alienware AW920H Headset F.A.Q.

How do I connect my Dell Alienware AW920H headset to my PC?

To connect your Dell Alienware AW920H headset to your PC, use the included USB dongle for wireless connection. Insert the dongle into a USB port on your PC, power on the headset, and it should automatically pair. Alternatively, you can use the 3.5mm cable for a wired connection.

What should I do if my headset is not charging?

If your headset is not charging, ensure the USB cable is properly connected to both the headset and a functioning power source. Try using a different USB cable or port. If the problem persists, check for any damage to the charging port.

How can I update the firmware on my Alienware AW920H headset?

To update the firmware, download the Alienware Command Center software from the Dell website. Connect your headset to the PC via USB and follow the software prompts to check for and install any available updates.

Why is there no sound coming from my headset?

If there is no sound, ensure the headset is powered on and properly connected to your device. Check the volume levels on both the headset and your device. Also, verify that the correct audio output device is selected in your system settings.

How do I reset my Dell Alienware AW920H headset?

To reset your headset, turn it off, then hold the power button and the mute button simultaneously for about 10 seconds until the LED indicator flashes, indicating the headset has reset.

Can I use my headset while it is charging?

Yes, you can use your Dell Alienware AW920H headset while it is charging. Simply connect it to a power source using the USB cable and continue using it as usual.

How do I clean and maintain my Alienware headset?

To clean your headset, use a soft, dry cloth to wipe down the surfaces. Avoid using liquids or harsh chemicals. For the ear cushions, gently remove and clean with a slightly damp cloth if necessary. Ensure everything is dry before reassembling.

What should I do if the microphone is not working?

If the microphone is not working, check the mute button to ensure it is not activated. Verify the microphone is properly positioned and connected. In your device's sound settings, make sure the headset is set as the default recording device.

How can I improve the wireless connection quality of my headset?

To improve wireless connection quality, ensure there are no physical obstructions between the headset and the USB dongle. Keep the dongle within the recommended range and avoid interference from other wireless devices.

What is the best way to store my Alienware AW920H headset when not in use?

Store your headset in a cool, dry place. Use the provided carrying case to protect it from dust and damage. Avoid leaving it in direct sunlight or extreme temperatures, and ensure it is turned off to conserve battery.