Citizen CT-S310II Command Reference

Citizen CT-S310II Printer manual cover
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Citizen CT-S310II Printer Specification

The Citizen CT-S310II is a versatile thermal POS printer designed for efficient printing in retail and hospitality environments. It offers a compact footprint, making it ideal for space-constrained settings. The printer supports a print speed of up to 160 mm per second, facilitating quick transaction processing. It accommodates media widths of 58 mm and 80 mm, providing flexibility for various receipt sizes. The CT-S310II is equipped with an auto-cutter, ensuring clean cuts and enhancing user convenience.

This printer features multiple connectivity options, including USB and serial interfaces, allowing seamless integration with existing systems. It is compatible with ESC/POS commands, ensuring broad compatibility with POS software. The CT-S310II emphasizes eco-friendliness with its ENERGY STAR qualification, reducing energy consumption and operational costs. It incorporates a long-lasting thermal print head, designed to deliver high-quality prints with a resolution of 203 DPI, ensuring clear and crisp text and graphics.

The CT-S310II includes an easy paper loading mechanism, minimizing downtime and streamlining operations. Its robust construction ensures durability and reliability in high-volume environments. It supports a range of paper thicknesses, enhancing its versatility for different printing needs. The printer's design includes a spill-proof cover, protecting internal components from accidental liquid exposure.

Overall, the Citizen CT-S310II is engineered for high performance, durability, and energy efficiency, making it a reliable choice for businesses seeking a cost-effective and eco-conscious printing solution. Its combination of speed, quality, and flexible connectivity options positions it as a competitive option in the thermal receipt printer market.

Citizen CT-S310II Printer F.A.Q.

How do I install the Citizen CT-S310II printer driver on my computer?

To install the Citizen CT-S310II printer driver, first download the latest driver from the Citizen official website. Connect your printer to the computer via USB. Open the downloaded file and follow the on-screen instructions to complete the installation.

What should I do if the printer does not power on?

Check if the power cable is securely connected to both the printer and the power outlet. Ensure the outlet has power by testing with another device. If the printer still does not power on, try using a different power cable or contact Citizen support for further assistance.

How can I fix paper jams in the Citizen CT-S310II printer?

Turn off the printer and open the cover. Carefully remove any jammed paper, ensuring no pieces are left inside. Check the paper path for obstructions and reload the paper, ensuring it meets the specified requirements. Close the cover and turn the printer back on.

How do I perform a self-test on the Citizen CT-S310II printer?

To perform a self-test, turn off the printer. Hold down the FEED button while turning the printer back on. Release the FEED button once the printer starts printing the test page. The self-test will print out the current settings and status.

What maintenance is required for the Citizen CT-S310II printer?

Regular maintenance includes cleaning the print head with a cotton swab and isopropyl alcohol, checking the paper path for debris, and inspecting cables for wear. Replace any worn parts as needed and perform regular self-tests to ensure optimal performance.

How can I change the paper roll in the Citizen CT-S310II printer?

Open the printer cover and remove the used paper roll. Place a new roll in the holder, ensuring the paper feeds from the bottom. Pull the paper edge out slightly and close the cover, making sure the paper is correctly aligned.

Why is my printer printing blank receipts?

Ensure that the paper roll is installed correctly with the thermal side facing up. Check the print head for any dirt or damage and clean if necessary. Also, verify that the printer driver settings are correctly configured.

How do I update the firmware on the Citizen CT-S310II printer?

Visit the Citizen website to download the latest firmware. Connect your printer to the computer and run the firmware update utility. Follow the on-screen instructions to complete the update process, ensuring the printer remains powered on throughout.

What should I do if the printer is not recognized by my computer?

Check the USB connection between the printer and computer. Try using a different USB port or cable. Ensure that the printer driver is correctly installed. If the issue persists, restart both the printer and computer.

How can I configure the printer to cut paper automatically after printing?

Access the printer settings through the driver software on your computer. Navigate to the paper handling options and enable the automatic cutter feature. Save the settings and test the printer to ensure the cutter is functioning correctly.