Synology FS3400 v2 Hardware Installation Guide
en
Hardware Installation Guide
Synology NAS FS3400
Table of Contents
Chapter 1: Before You Start Package Contents 3 Synology FS3400 at a Glance 4 Hardware Specification 5 Optional Accessories 6 Safety Instructions 8
Chapter 2: Hardware Setup Tools and Parts for Component Installation 9 Install Drives 9 Install Memory Modules 11 Install PCle Add-in Cards 13 Install and Remove Rail Kits 15 Expansion Unit Deployment and Topology 17 Start up Your Synology NAS 20 LED Indicator Table 22
Chapter 3: System Maintenance Replace System Fan 23 Replace Power Supply Unit (PSU) 25 Initial Troubleshooting Guide 25
Chapter 4: Install DSM on Synology NAS Install DSM with Web Assistant 26 Learn More 26
Synology_HIG_FS3400_20190325
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Synology NAS FS3400 is an enterprise server consisting of both system hardware and the software operating system, DiskStation Manager (DSM). This manual will guide you through all configuration aspects of your FS3400, including the hardware components, setup procedures, system maintenance, and initial troubleshooting instructions.
Note: All images below are for illustrative purposes only, and may differ from the actual product.
Package Contents Main unit x 1 AC power cord x 2
Screws for 2.5 drives x 100
Before You Start 1 Chapter
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Synology FS3400 at a Glance
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15 1614
13129
17 No. Article Name Location Description
1 Power Button and Indicator
Front
1. Press to power on your FS3400. 2. To power off the FS3400, press and hold until you hear a beep sound
and the Power LED starts blinking.
2 Status Indicator Displays the status of the system. For more information, see "LED Indicator Table".
3 Alert Indicator Displays warnings regarding fan or temperature. For more information, see "LED Indicator Table".
4 Beep Off Button Press to deactivate the beeping sound that is emitted when a malfunction occurs.
5 Drive Status Indicator Displays the status of drives. For more information, see "LED Indicator Table".
6 Drive Tray Install drives (hard disk drives or solid state drives) here.
7 Rail Kit Release Tab Push in and hold to release your FS3400 from the rail kit lock.1
8 Power Port
Back
Connect power cords here.
9 PSU Indicator and Beep Off Button
1. Displays the status of the power supply unit (PSU). For more information, see "LED Indicator Table".
2. Press to deactivate the beeping sound that is emitted when a malfunction occurs.
10 PSU Fan Disposes of excess heat and cools the PSU.
11 Console Port This port is reserved for manufacturing use only.
12 PCI Express Expansion Slot Supports one PCIe x8 add-on network interface card.
13 SAS OUT Port Connect Synology Expansion Unit to the SAS OUT port on the right side.2
14 1GbE LAN Port Connect RJ-45 network cables here.
15 10GBase-T LAN Port Connect RJ-45 network cables here.
16 USB 3.0 Port Connect external drives, USB printers, or other USB devices to your FS3400 here.
17 RESET Button
1. Press and hold until you hear a beep sound to restore the default IP address, DNS server, and password for the admin account.
2. Press and hold until you hear a beep sound, then press and hold again until you hear three beep sounds to return the FS3400 to Not Installed status so that DiskStation Manager (DSM) can be reinstalled.
1 For more information about the rail kit installation, please refer to the Quick Installation Guide that comes with the rail kit. 2 For more information about Synology Expansion Unit supported by your Synology NAS, please visit www.synology.com.
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Hardware Specification Item FS3400
Internal Drive 2.5" SAS drive (SSD and HDD) or SATA SSD x 24
Maximum Internal Raw Capacity 184.32 TB (7.68 TB drive x 24)
External Device Port USB 3.0 x 2
SAS OUT x 1
LAN Port 1GbE (RJ-45) x 4
10GBase-T (RJ-45) x 2
PCIe Slot Gen3 x8 slot (x8 link) x 1
Size (H x W x D) (mm) 88 x 482 x 724 (Including rack mount kits)
88 x 430.5 x 692 (Not including rack mount kits)
Weight (kg) 14.9
Supported Client Windows 7 onward
Mac OS X 10.10 onward
File System Internal: Btrfs, ext4
External: Btrfs, ext4, ext3, FAT, NTFS, HFS+, exFAT1
Supported RAID Type Basic JBOD RAID 0 RAID 1
RAID 5 RAID 6 RAID 10 Synology RAID F1
Agency Certification FCC Class A CE Class A BSMI Class A
HDD Hibernation Yes
Scheduled Power On/Off Yes
Wake on LAN Yes
Language Localization
Environment Requirement
Line voltage: 100V to 240V AC Frequency: 50 / 60Hz
Operating Temperature: 32 to 95F (0 to 35C) Storage Temperature: -5 to 140F (-20 to 60C)
Relative Humidity: 5% to 95% RH
Note: Model specifications are subject to change without notice. Please refer to www.synology.com for the latest information.
1 Support for exFAT can be enabled by purchasing and downloading exFAT Access in Package Center.
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Optional Accessories With Synology accessories, you can customize your Synology NAS to fit different business environments without worrying about compatibility and stability. Visit www.synology.com/compatibility for more information.
Memory Module
Model Name Picture Description
D4RD-2666-16G 16GB DDR4-2666 ECC Registered DIMM
D4RD-2666-32G 32GB DDR4-2666 ECC Registered DIMM
PCIe Add-in Card
Model Name Picture Description
E10G18-T2 Dual-port, 10GbE RJ-45 Network Interface Card
E10G18-T1 Single-port, 10GbE RJ-45 Network Interface Card
E10G17-F2 Dual-port, 10GbE SFP+ Network Interface Card
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Expansion Unit
Model Name Picture Description
RX1217sas 2U 12-bay Rackmount type expansion unit, compatible with 3.5/2.5 SAS/SATA drives
RX2417sas 2U 24-bay Rackmount type expansion unit, compatible with 2.5 SAS/SATA drives
Rail Kit
Model Name Picture Description
RKS1317 Sliding rails
Spare Part
Model Name Picture Description
Disk Tray (Type R1) 2.5" Drive Tray
FAN 80*80*32_6 System Fan Module
PSU 500W-RP Module_2 Redundant PSU Module
PSU 500W-RP SET_2 Redundant PSU Set (Cage x 1, PSU Module x 2)
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Safety Instructions
Keep away from direct sunlight and away from chemicals. Make sure the environment does not experience abrupt changes in temperature or humidity.
Place the product right side up at all times.
Do not place near any liquids.
Before cleaning, unplug the power cord. Wipe with damp paper towels. Do not use chemical or aerosol cleaners.
To prevent the unit from falling over, do not place on carts or any unstable surfaces.
The power cord must plug in to the correct supply voltage. Make sure that the supplied AC voltage is correct and stable.
To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Risk of explosion if battery is replaced with an incorrect type. Dispose of used batteries appropriately.
Tools and Parts for Component Installation Please prepare the tools and parts below before setting up your Synology NAS: A Screwdriver At least one 2.5 SSD (SAS/SATA) or HDD (SAS only) (please visit www.synology.com/compatibility for
compatible drive models).
Warning: If you install a drive that contains data, the system will format the drive and erase all existing data. Please back up any important data before installation.
Rail mounting kit (please see the Optional Accessories section to find out the suitable rail kit for cabinet installation)
Warning: We suggest mounting your Synology NAS on a cabinet before installing any drives since the heavy weight will increase the installation difficulty.
Install Drives Please follow the steps below for drive installation:
1 Open the drive tray.
a Find the small button located on the bottom side of the drive tray handle. Press the button down, and the drive tray handle will pop out.
b Pull the drive tray handle out as illustrated above. 2 Place the drive in the drive tray. Tighten screws into the four spots indicated below to secure the drive.
Hardware Setup
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2 Chapter
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3 Insert the loaded drive tray into the empty drive bay.
Note: Make sure the tray is pushed in all the way. Otherwise, the drive might not be able to function properly.
4 Push the handle inward to secure the drive tray. 5 Push the switch on the drive tray handle to the bottom to lock the drive tray.
6 Repeat the steps above to assemble the other drives you have prepared. 7 Drives are numbered as shown below.
Note: We suggest installing drives of the same size to optimize drive capacity usage when creating RAID volumes.
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Install Memory Modules You must install genuine Synology memory module(s) to ensure system compatibility and reliability. Please install memory module(s) into the slots as indicated below.
The following table shows the memory configuration for best practice. You must follow the configuration below when upgrading your memory capacity, otherwise system performance and stability may suffer.
A0 A1 B0 B1 Total Memory 16GB - - - 16GB 32GB - - - 32GB 16GB - 16GB - 32GB 16GB 16GB 16GB - 48GB 16GB 16GB 16GB 16GB 64GB 32GB - 32GB - 64GB 32GB 32GB 32GB - 96GB 32GB 32GB 32GB 32GB 128GB
Follow the steps below to install, check, or remove a memory module on your FS3400.
To install the RAM module:
1 Shut down your FS3400. Disconnect all cables connected to your FS3400 to prevent any possible damage. 2 Remove the screw on the back of FS3400. Pull the rear top cover, and put it aside.
Note: When you remove the rear top cover, you are exposed to sensitive internal components. Avoid touching anything other than the memory assembly when you remove or add memory.
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3 Insert the new memory module in the slot: a Push the retaining clips on the slot out to the sides. b Align the notch on the gold edge of the module with the notch in the memory slot. c Push down on the memory module with firm and even pressure. The retaining clips will snap into position as
the module is correctly inserted.
Note: Hold the memory module by its edges, and do not touch the gold connectors.
4 Put back the rear top cover you lifted in step 2. a Align the hexagons at the side of rear top cover with the slots on the chassis edge, and push the rear top
cover back in position.
b Put back and fasten the screw you removed in step 2.
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To make sure FS3400 recognizes the new memory capacity:
1 Log in to DSM as admin or a user belonging to the administrators group. 2 Check Total Physical Memory in Control Panel > Info Center. To remove the RAM Module:
1 Follow step 1 and 2 of the To install the RAM module section to shut down your FS3400, disconnect the cables, and then remove the rear top cover.
2 Cut the cable tie before removing the memory module. (The pre-installed memory module is cable tied to prevent loosening during delivery.)
Note: Avoid touching any components of the motherboard when you cut the cable tie.
3 Disengage the memory retaining clips by pushing them outwards, and the module will pop out of the slot. 4 Follow step 4 of the To install the RAM module section to put back the top cover.
Install PCle Add-in Cards FS3400 provides one PCIe x8 slot for optional add-in card expansion, allowing network interface cards to be installed.
To install the network interface cards:
1 Shut down your FS3400. Disconnect all cables connected to your FS3400 to prevent any possible damages. 2 Open the FS3400 by following step 2 of the To install the RAM module section. 3 Install the network interface card.
a Remove the screw that secures the expansion slots cover. b Lift the expansion slots cover.
a b
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c Align the cards connector with the expansion slot, and insert the card into the slot.
c
Note: Make sure the connector is fully inserted. Otherwise, the network interface card might not be able to function properly.
d Put back and fasten the screw that you removed in step 3-a so as to secure the newly inserted card.
d
4 Repeat step 3 to install the other network interface card for your FS3400. 5 Put back the rear top cover by following step 4 of the To install the RAM module section.
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Install and Remove Rail Kits Here we use RKS1317 as an example to illustrate how to install or remove the rail kits. For more information about the rail kit installation, please refer to the Quick Installation Guide that comes with the rail kit.
To install the rail kit:
1 To install the rail kit to the rack a Attach the rear end of the rail kit assembly to the rack. b Slide the front latch outwards and insert the brackets into the rack holes.
2 Extend and pull out the inner rail from the assembly.
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3 Align the fixing holes of the inner rail to the side of the chassis and slide backward to attach the inner rail.
4 With the help of another person, carefully align the inner rail to the outer rail assembly.
5 Push the chassis towards the rack. Use the cage nuts and screws in the rail kit package to secure the chassis to the rack if necessary.
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To remove the rail kit:
1 To remove the chassis from the rack, hold the rail kit release tabs on the ear holders and pull out the chassis from the rack.
2 With the help of another person, carefully remove the chassis from the rack. Then, slide forwards to remove the inner rail from the chassis.
Expansion Unit Deployment and Topology FS3400 supports up to two expansion units connection with RX2417sas (24-bay) and RX1217sas (12-bay), providing seamless storage expansion whenever needed. This section will guide you through how to connect the expansion units to your Synology NAS.
To connect RX1217sas/RX2417sas with FS3400:
1 Connect one end of the expansion cable to the SAS OUT port of your FS3400 and the other to the SAS IN port of RX1217sas/RX2417sas. Make sure the release band (in blue) of the cable faces rightward when plugging into the FS3400, and that of the cable faces upward when plugging into RX1217sas/RX2417sas; otherwise, the FS3400 and expansion unit will not be correctly connected.
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2 Connect one end of the power cord(s) to the power port of RX1217sas/RX2417sas, and the other to the power outlet(s). RX1217sas/RX2417sas will automatically power on once the power cords are correctly connected.
Note: Your RX1217sas/RX2417sas comes equipped with a redundant power supply system, allowing two power cords to be connected. The system may be powered on with only one power cord, but we recommend using two power cords to avoid unexpected power failures.
Important: Do not remove the expansion cable while the host device is still powered on. Doing so may result in data loss.
3 Press the power button on the front panel to power on your FS3400. The expansion unit ID of RX1217sas/ RX2417sas connected to FS3400 will be displayed in sequence on the back panel.
Note: Even with the Synology NAS and expansion unit(s) powered on, you can still expand with one or more expansion unit if needed. To do so, repeat above steps to connect the expansion cables and power cords of the other expansion units. Your expansion units will automatically power on if they are correctly connected, and the expansion unit ID will be displayed accordingly after a few seconds (if DSM is correctly installed in the Synology NAS server).
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Start up Your Synology NAS To start up your FS3400:
1 Connect one end of each power cord to the power ports located on the back of the FS3400 and the other end to a power outlet.
2 Connect at least one LAN cable to one of the LAN ports and the other end to your switch, router, or hub.
3 Press the power button to turn on the FS3400.
Congratulations! Your Synology NAS is now online and detectable from a network computer.
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LED Indicator Table
LED Indicator Color Status Description
Power Blue
Static Powered on
Blinking Booting up / Shutting down
Off Powered off
STATUS
Green Static Volume normal
Orange Blinking
Volume degraded / Volume crashed
Volume not created
DSM not installed
Off HDD hibernation
ALERT Orange Blinking Fan failure / Over temperature
Off System normal
Drive Status Indicator (on tray)
Green Static Drive ready and idle
Blinking Accessing drive
Red Static Drive error / Port disabled1
Off No internal drive
PSU Indicator Green Static Power supply unit normal
Off Power supply unit off
Rear 1GbE LAN (on left side of jack)
Green Static Network connected
Blinking Network active
Off No network
Rear 1GbE LAN (on right side of jack)
Green Static 1 Gbps connected
Orange Static 100 Mbps connected
Off 10 Mbps connected / No network
Rear 10GbE LAN (on left side of jack)
Green Static Network connected
Blinking Network active
Off No network
Rear 10GbE LAN (on right side of jack)
Green Static
10 Gbps connected
Orange 1 Gbps connected
Off No network
Note: This table is applicable to Synology NAS running DSM 6.2.3 and earlier. For DSM 6.2.4 and above, please refer to this article for the latest information.
1 Please try to restart your Synology NAS or re-insert the drive(s), and then run the HDD/SSD manufacturer's diagnostic tool to check the health status of the drive(s). If you can log into DSM, please run the built-in S.M.A.R.T. test to scan the drive(s). If the problem remains unresolved, please contact Synology Technical Support for help.
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3 Chapter
System Maintenance
Replace System Fan If a system fan malfunctions, please see the instructions below to open the case of FS3400 and replace the malfunctioning fan.
1 Press the small buttons located on the sides of the FS3400.
2 Lift to remove the fan cover.
3 Fans are numbered as indicated below.
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4 Find the malfunctioning fan. Lift the fan upward to remove it.
5 Prepare a new fan, and slide it into the FS3400. Make sure the fan is aligned properly as illustrated below.
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Replace Power Supply Unit (PSU) If a PSU or its fan malfunctions, please see the instructions below to replace the malfunctioning PSU.
1 Unplug the power cord from the PSU to be replaced.
Note: By pressing the Beep Off button, you can silence the long beeping sound when you hear it.
2 Push the lever of the PSU at the back panel in the indicated direction. 3 Pull out the PSU from your FS3400.
4 Prepare a new PSU, and push it back to the slot until you hear a click.
Initial Troubleshooting Guide We have selected several helpful articles on frequently asked questions to help you do initial troubleshooting on your Synology NAS:
General What can I do to troubleshoot NAS connection problems? What is the width of my Synology NAS server?
Hard Disk Drive How to choose the right HDD for my Synology NAS How to diagnose drives' health status when receiving bad sector warning How to fix hard drive failure and retrieve the data from your hard drives
Memory Are there any requirements for installing or expanding system memory capacity? How can I run a memory test on my Synology NAS? Why is there a startup delay after a memory upgrade?
LED How do I recognize a hibernating Synology NAS via the LED indicators? What can I do if the STATUS LED keeps flashing in orange? Why am I unable to install my Synology NAS and why is the Power LED indicator flashing
constantly? Why are the LED indicators on the LAN ports of my Synology NAS not working?
Fan What type of fan speed modes are available on my Synology NAS?
After hardware setup is finished, please install DiskStation Manager (DSM) Synologys browser-based operating system on your FS3400.
Install DSM with Web Assistant Your FS3400 comes with a built-in tool called Web Assistant that helps you download the latest version of DSM from the Internet and install it on your FS3400. To use Web Assistant, please follow the steps below.
1 Power on your FS3400. 2 Open a web browser on a computer connected to the same network as the FS3400. 3 Enter either of the following into the address bar of your browser:
a find.synology.com b synologynas:5000
4 Web Assistant will be launched in your web browser. It will search for and find the Synology NAS within the local network. The status of the FS3400 should be Not Installed.
5 Click Connect to start the setup process and follow the onscreen instructions.
Note: 1. The Synology NAS must be connected to the Internet to install DSM with Web Assistant. 2. Suggested browsers: Chrome, Firefox. 3. Both the Synology NAS and the computer must be in the same local network.
6 If you accidentally leave the installation process before it is finished, log in to the DSM as admin (default administrative account name) with the password left blank.
Learn More Congratulations! Your FS3400 is now ready for action. For more information or online resources about your FS3400, please visit www.synology.com.
Install DSM on Synology NAS 4
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THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY.
Section 1. Products
(a) "Products" refer to New Products or Refurbished Products. (b) "New Product", includes: (1) "Category I Product" means Synology product models RS810+, RS810RP+, RX410, all FS- series models, all DS/RS NAS models with the XS+/XS suffix (except RS3413xs+) in or after 13-series, all DX/RX/RXD expansion units with 12 or more drive bays in or after 13-series, 10GbE NIC, ECC DDR4 and ECC DDR3 memory modules. (2) "Category II Product" means Synology product models RS3413xs+, RS3412xs, RS3412RPxs, RS3411xs, RS3411RPxs, RS2211+, RS2211RP+, RS411, RS409RP+, RS409+, RS409, RS408-RP, RS408, RS407, DS3612xs, DS3611xs, DS2411+, DS1511+, DS1010+, DS509+, DS508, EDS14, RX1211, RX1211RP, RX4, DX1211, DX510, DX5, NVR1218, NVR216, VS960HD, VS360HD, VS240HD, M2D17, M2D18, and all other non-ECC memory modules not included in Category I. (3) "Category III Product" means Synology product models that match the following requirements: all DS NAS models without the XS+/XS suffix and with 5 and more drive bays in or after 12-series, all RS NAS models without the XS+/XS suffix in or after 12-series, and all DX/RX expansion units with 4 or 5 drive bays in or after 12-series. (4) "Category IV Product" means all other Synology product models purchased by Customer after March 1, 2008. (5) "Category V Product" means all other Synology product models purchased by Customer before February 29, 2008 and any "spare parts" purchased directly from Synology. (c) "Refurbished Product" means all Synology products which have been refurbished and sold directly by Synology through Online Store, not including those sold by an authorized Synology distributor or reseller. (d) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text and applets incorporated into the software or Product and any updates or upgrades to such software.
Section 2. Warranty Period
(a) "Warranty Period" : The warranty period commences on the purchase date shown on the purchase receipt or invoice to be presented by Customer and ending (1) five years after such date for Category I Products; (2) three years after such date for Category II & lll Products; (3) two years after such date for Category IV Products; (4) one year after such date for Category V Products; or (5) 90 days after such date for Refurbished Products, except for those sold as "as is" or with "no warranty" on Online Store. Without presenting such purchase receipt or invoice, the warranty period shall commence on the date of manufacture based on our internal record. (b) "Extended Warranty Period": For Customer purchasing EW201/ EW202 optional service for applicable Products specified in Section 1 (b), the Warranty Period specified in Section 2 (a) of the applicable Product registered with EW201/EW202 optional service will be extended by two years.
Section 3. Limited Warranty and Remedies
3.1 Limited Warranty. Subject to Section 3.6, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software which shall be subject to the accompanying end user license agreement provided with the Product, if any. Synology provides no warranty to Refurbished Product sold as "as is" or with "no warranty" on Online Store.
3.2 Exclusive Remedy. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, or (b) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.3 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. The warranty set forth in Section 3.1 does not include: (1) any warranty relating to the Software; (2) physical installation or removal of the Product from Customer's site; (3) visits to Customer's site; (4) labor necessary to effect repairs or replace defective parts other than during Synology's or its contracted service providers' normal local business hours, exclusive of weekends and service providers holidays; (5) any work with any third party equipment or software; (6) any warranty of the hard disk if installed by Customer or any other third party; or (7) any warranty of compatibility with the hard disk.
3.3 Return. Any Product returned by Customer under Section 3.2 must be assigned a Return Merchandise Authorization ("RMA") number by Synology before shipment and must be returned in accordance with Synology's then current RMA procedures. Customer may contact any authorized Synology distributor or reseller or Synology Support to obtain assistance in obtaining an RMA, and must provide proof of purchase and product serial number when asking for such assistance. For warranty claims, Customer must return the complete Product to Synology in accordance with this Section 3.3 to be eligible for coverage under this Warranty. Any Product returned without an RMA number, or any Product that has been disassembled (except under the direction of Synology) will be refused and returned to Customer at Customer's expense. Any Product that has been assigned a RMA number must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof and with the RMA number prominently displayed on the outside of the box. Customer is responsible for insurance and risk of loss with respect to returned items until they are properly received by Synology. A Product with a RMA number must be returned within fifteen (15) days after issuance of the applicable RMA number.
3.4 Replacement by Synology. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.3 and validation by Synology that the Product does not conform to the warranty. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service").
3.5 Support. During the Warranty Period, Synology will make available to Customer the support services. Following the expiration of the applicable Warranty Period, support for Products may be available from Synology upon written request.
3.6 Exclusions. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product specifications; (b) has been repaired, modified or altered by anyone other than Synology or its agent or designee; (c) has been in any way misused, abused, or damaged; (d) has been used with items not provided by Synology other than the hardware or software for which the Product is designed; or (e) otherwise fails to conform to the Product specifications and such failure is attributable to causes not within or under Synology's control. Further, the foregoing warranties will be void if (1) Customer disassembles the Product except as authorized by Synology; (2) Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology; or (3) Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party. The warranty set forth in Section 3 will terminate upon Customer's sale or transfer of the Product to a third party.
3.7 Disclaimer of Warranties. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL