Grandstream Wave Mobile User Guide

Grandstream Wave Mobile Application manual cover
Pages 54
Year 2021
Language(s)
English en

Grandstream Wave Mobile Application Specification

The Grandstream Wave Mobile Application is a robust VoIP communication tool designed to enhance connectivity for business users by providing seamless integration with IP PBX systems and SIP accounts. This application supports up to six SIP accounts, enabling users to manage multiple communication channels within a single interface. It is compatible with both Android and iOS platforms, ensuring broad accessibility across various mobile devices.

Grandstream Wave offers a user-friendly interface that facilitates efficient call management with features such as call transfer, call forwarding, and call history tracking. It also supports HD audio, ensuring high-quality voice communication. The application leverages advanced security protocols, including TLS and SRTP encryption, to protect user data and communications against unauthorized access and potential threats.

The app integrates with mobile device contacts and call logs, providing a seamless user experience by synchronizing with existing phonebook entries. It supports a variety of codecs, including G.711, G.722, iLBC, and OPUS, to optimize call quality over different network conditions. Additionally, it offers features like Do Not Disturb (DND) mode, multiple ringtone options, and the ability to customize account settings to suit individual user preferences.

With its focus on mobility and flexibility, the Grandstream Wave Mobile Application allows users to stay connected to their business communications while on the go, offering a reliable and versatile solution for modern professionals seeking efficient and secure mobile communication capabilities.

Grandstream Wave Mobile Application F.A.Q.

How do I configure an account on the Grandstream Wave Mobile Application?

To configure an account, open the app, go to 'Settings', select 'Accounts', and tap the '+' icon to add a new account. Enter your SIP account details provided by your VoIP service provider.

What should I do if I cannot make or receive calls on Grandstream Wave?

Ensure your internet connection is stable. Check that your SIP account is correctly configured and registered. If the issue persists, try restarting the app or your device.

How can I improve call quality on Grandstream Wave?

For better call quality, use a stable Wi-Fi connection, close background apps, and ensure your bandwidth is not overloaded. Adjust the audio settings in the app for optimal performance.

Can I use Grandstream Wave on multiple devices simultaneously?

Yes, you can install and configure Grandstream Wave on multiple devices, but ensure your VoIP service provider supports multiple registrations for your SIP account.

How do I update Grandstream Wave to the latest version?

To update Grandstream Wave, visit the Google Play Store or Apple App Store on your device, search for Grandstream Wave, and tap 'Update' if a new version is available.

What should I do if Grandstream Wave crashes frequently?

Ensure your app is updated to the latest version. Clear the app cache and data or reinstall the app. If the issue continues, check for device software updates or contact support.

How can I set up call forwarding in Grandstream Wave?

Call forwarding needs to be configured on the SIP server side. Contact your service provider for instructions, as the app itself does not provide direct call forwarding settings.

Is it possible to record calls using Grandstream Wave?

Grandstream Wave does not natively support call recording. Consider using third-party apps or check if your VoIP service provider offers call recording features.

How do I enable push notifications for incoming calls in Grandstream Wave?

Enable push notifications by going to 'Settings', selecting 'Notifications', and ensuring that notifications are allowed for Grandstream Wave in your device settings.

What codecs are supported by the Grandstream Wave Mobile Application?

Grandstream Wave supports various codecs including G.711 (PCMU/PCMA), G.722, G.729, iLBC, and Opus. The actual codec used depends on both the app settings and the SIP server configuration.