Grandstream GXV3350 BroadWorks SCA User Guide

Grandstream GXV3350 BroadWorks SCA IP Phone manual cover
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Grandstream GXV3350 BroadWorks SCA IP Phone Specification

The Grandstream GXV3350 BroadWorks SCA IP Phone is a sophisticated communication device that integrates advanced telephony features with multimedia capabilities, suitable for modern business environments. It operates on the Android operating system, providing a familiar user interface and access to a wide range of applications from the Google Play Store, enhancing productivity and user experience. The phone boasts a 5-inch capacitive touch screen with a resolution of 1280x720 pixels, offering sharp and clear visuals for video calls and app interactions.

The GXV3350 supports six SIP accounts and features Gigabit Ethernet ports with integrated PoE, ensuring seamless and high-speed network connectivity. It is equipped with dual-band Wi-Fi and Bluetooth support, allowing versatile connectivity options for users. The phone includes an advanced HD audio system with echo cancellation and full-duplex speakerphone capabilities, ensuring crystal-clear voice communication. It is compatible with leading SIP and BroadWorks platforms, making it a versatile tool for unified communications.

For video communications, the GXV3350 offers a 1-megapixel camera, enabling high-quality video calls directly from the desk phone. The device supports 720p HD video and H.264 video codec, ensuring smooth and reliable video performance. The phone also includes various ports, such as USB, HDMI, and an RJ9 headset jack, providing extensive options for peripherals and accessories.

With its integrated BroadWorks SCA (Shared Call Appearance) support, the GXV3350 is ideal for businesses that require advanced call handling capabilities. The phone's powerful hardware, combined with its intuitive software, ensures a robust performance for daily business communications, making it a comprehensive solution for modern enterprises.

Grandstream GXV3350 BroadWorks SCA IP Phone F.A.Q.

How do I configure the Grandstream GXV3350 for BroadWorks SCA usage?

To configure the GXV3350 for BroadWorks SCA, navigate to the phone's web interface, go to 'Accounts', select the desired account, and enter your BroadWorks credentials. Ensure the 'SCA' option is enabled under 'Account Settings'.

What should I do if the GXV3350 does not register with the BroadWorks server?

First, verify your network connection and ensure that the SIP server settings are correct. Check your username and password for typos and confirm that your account is active with the service provider.

How can I perform a factory reset on the GXV3350?

To perform a factory reset, press the 'Settings' icon, go to 'Advanced Settings', select 'Factory Reset', and confirm the action. Note that this will erase all custom settings.

How do I update the firmware on my GXV3350 phone?

Download the latest firmware from Grandstream's official website, access the web interface, navigate to 'Maintenance', select 'Upgrade', and upload the firmware file. Follow the prompts to complete the upgrade.

What can I do if the touchscreen of my GXV3350 is unresponsive?

Restart the device by unplugging and replugging it. If the issue persists, perform a factory reset. Ensure the screen is clean and free from damage.

How do I enable call forwarding on the GXV3350?

Press the 'Settings' icon, navigate to 'Call Features', select 'Call Forwarding', and enter the forwarding number. Choose the desired forwarding type (e.g., unconditional, busy, no answer).

What are the steps to troubleshoot audio issues on the GXV3350?

Check the volume settings on the phone and ensure that the handset, headset, or speaker is properly connected. Verify network settings and confirm there are no bandwidth issues.

How can I customize the home screen layout on the GXV3350?

Press and hold an empty area on the home screen to enter edit mode. Drag and drop widgets or app shortcuts to customize the layout to your preference.

How do I connect a Bluetooth device to the GXV3350?

Go to 'Settings', select 'Bluetooth', turn on Bluetooth, and scan for available devices. Select your Bluetooth device from the list to pair and connect.

What is the process to set up a conference call on the GXV3350?

During a call, press the 'Conference' button, dial the second number, and press 'Send'. When the call is connected, press 'Conference' again to merge the calls.