Contents

1. PRODUCT OUTLINE
- 1.1 Features
- 1.2 Model Classifications
- 1.3 Items in the package
2. GENERAL SPECIFICATION
- 2.1 Printing specification
- 2.2 Printing Paper Specification (Thermal paper)
3. EXTERNAL VIEW AND NOTE ON THE ENCLOSURE
- 3.1 Dimensions
- 3.2 Internal structure
- 3.3 Notes on the enclosure side
4. OPERATION PANEL
- 4.1 LED
- 4.2 Details on Error Indication by LED
- 4.3 FEED button
  - 4.3.1 Self-Printing Mode
  - 4.3.2 Hexadecimal Dump Mode Printing
  - 4.3.3 Memory Switch Setting Mode
- 4.4 TEST button
5. SETTING PAPER, PAPER GUIDE and MAINTENANCE
- 5.1 Manual loading
- 5.2 Auto Loading
- 5.3 Changing of Paper Width
- 5.4 How to clean the print head and the platen unit
6. CONNECTOR AND INTERFACE
- 6.1 Power connector
- 6.2 Serial Interface
  - 6.2.1 Specifications
  - 6.2.2 Connector PIN
- 6.3 USB Interface
- 6.4 Paper Near End Sensor Connector
7. MEMORY SWITCHES
8. PRINT CONTROL COMMANDS (ESC/POS)
9. OPTION: PAPER HOLDER UNIT PHU-500

Citizen PMU3300 User's Manual

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User's Manual

31 pages

Command Reference

186 pages

Citizen PMU3300 Printer Specification

The Citizen PMU3300 Printer is a compact, high-performance printing solution designed for various kiosk and embedded applications. This robust printer features a direct thermal printing method, ensuring efficient, reliable, and cost-effective operations without the need for ink or ribbons. With a print speed of up to 150mm per second, it delivers rapid output, enhancing user experience by minimizing wait times. The printer supports a paper width of 80mm, making it versatile for printing receipts, tickets, and other documents. Its high-resolution print capability of 8 dots/mm (203 dpi) ensures clear, precise text and graphics, suitable for professional applications.

The PMU3300 is equipped with an auto-cutter, providing partial or full cuts to facilitate easy and convenient paper handling, reducing maintenance and operational downtime. It features a modular design with a user-friendly drop-in paper loading system, simplifying paper replacement and maintenance tasks. This design is complemented by comprehensive connectivity options, including USB, serial, and Ethernet interfaces, allowing seamless integration with a wide range of systems and devices.

The printer's durable construction is tailored for demanding environments, with an operating temperature range from 0 to 50 degrees Celsius, ensuring reliable performance in various conditions. Additionally, the PMU3300 supports multiple character sets and barcode printing, enhancing its adaptability for global applications. Its compact footprint and versatile mounting options make it suitable for embedding into kiosks, ATMs, and other limited-space installations. The Citizen PMU3300 Printer is an ideal choice for businesses seeking a dependable, efficient, and versatile printing solution.

Citizen PMU3300 Printer F.A.Q.

How do I install the Citizen PMU3300 printer driver on my computer?

To install the Citizen PMU3300 printer driver, first download the driver from the official Citizen website. Then, run the installer, follow the on-screen instructions, and connect the printer to your computer when prompted.

What should I do if the Citizen PMU3300 printer is not printing?

Check if the printer is powered on and properly connected to your computer. Make sure there is enough paper in the tray and that the printer drivers are up to date. If the issue persists, restart both the printer and your computer.

How can I perform a self-test on the Citizen PMU3300 printer?

To perform a self-test, turn off the printer, then hold down the feed button while turning the printer back on. Release the feed button once the printer starts printing the self-test page.

What maintenance steps should I regularly perform on my Citizen PMU3300 printer?

Regular maintenance includes cleaning the print head with a soft cloth, checking for paper jams, and ensuring the printer is in a dust-free environment. Additionally, update the printer firmware and drivers periodically.

How do I resolve paper jam issues in the Citizen PMU3300 printer?

First, turn off the printer and unplug it. Carefully remove any jammed paper by pulling it gently out of the paper path. Ensure there are no torn pieces left inside. Reassemble any parts if necessary, then plug in and turn on the printer.

What types of paper are compatible with the Citizen PMU3300 printer?

The Citizen PMU3300 printer is compatible with thermal paper rolls that are 80mm in width. Ensure that the paper quality is suitable for thermal printing to prevent issues with print quality.

How do I change the paper roll in the Citizen PMU3300 printer?

Open the printer cover, remove the empty roll, and insert a new thermal paper roll, ensuring the paper feeds from the bottom. Pull the paper slightly over the cutter, then close the cover and press the feed button to ensure proper paper alignment.

What should I do if the print quality is poor or faded on my Citizen PMU3300 printer?

Check if the thermal paper is compatible and not expired. Clean the print head with a soft cloth. If the problem persists, consider adjusting the print density settings via the printer driver.

How can I update the firmware on my Citizen PMU3300 printer?

Visit the official Citizen website to download the latest firmware. Follow the provided instructions to connect your printer to your computer and run the firmware update tool. Ensure the printer remains connected and powered during the update process.

Is it possible to connect the Citizen PMU3300 printer to a network?

Yes, the Citizen PMU3300 can be connected to a network using an appropriate Ethernet or wireless interface, if supported. Consult the printer manual for detailed network setup instructions.