Contents

WEEE MARK
Declaration of Conformity
GENERAL PRECAUTIONS
SAFETY PRECAUTIONS
- PRECAUTIONS ON PRINTER INSTALLATION
- PRECAUTIONS IN HANDLING THE PRINTER
- DAILY MAINTENANCE
THE TABLE OF CONTENTS
1. GENERAL OUTLINE
- 1.1 Features
- 1.2 Unpacking
- 1.3 Model Classification
- 1.4 Basic Specifications
2. EXPLANATION OF PRINTER PARTS
- 2.1 Printer Appearance
- 2.2 Printer Cover Inside
- 2.3 Other Built-in Functions
3. PREPARATION
- 3.1 Connecting the AC Power Cord
- 3.2 Connecting Interface Cables
- 3.3 Connecting the Cash Drawer
- 3.4 Installing the Printer
- 3.5 Partition for Paper Roll
- 3.6 Setting DIP Switch
- 3.7 Adjusting the Paper Near-end Sensor
4. MAINTENANCE AND TROUBLESHOOTING
- 4.1 Setting/Replacing the paper roll
- 4.2 Removing Jammed Paper
- 4.3 Periodic cleaning
- 4.4 Self-printing
- 4.5 Hexadecimal Dump Printing
- 4.6 Error Indication
- 4.7 When the Paper Cover Cannot Be Opened
5. OTHER
- 5.1 External Views and Dimensions
- 5.2 Printing Paper
- 5.3 Manual Setting of Memory Switch
- 5.4 Selecting Paper Type *L, *M
- 5.5 Adjusting Paper Sensor *L, *M
- 5.6 Full cutting label paper *L

Citizen CT-S4000M User's Manual

Pages 38

Year 2009

Language(s)

of 38

Citizen CT-S4000M Printer Specification

The Citizen CT-S4000M Printer is a robust thermal printer designed to deliver high-quality printing solutions for various applications. It supports a wide paper width of up to 112mm, allowing for versatile printing options suitable for receipts, labels, and tickets. The printer features a high-speed print capability of up to 150mm per second, ensuring efficient processing in demanding environments.

The CT-S4000M is equipped with an advanced direct thermal print head that ensures sharp and clear text and graphics. It is compatible with both USB and serial interfaces, providing flexible connectivity options for seamless integration into existing systems. The printer supports multiple emulations, including ESC/POS and CPCL, enhancing its adaptability to different software environments.

Designed for reliability, the CT-S4000M boasts a long-life print head and a robust auto cutter rated for up to one million cuts, ensuring durability in high-volume printing scenarios. It includes a user-friendly design with a drop-in paper loading mechanism, simplifying maintenance and reducing downtime. The compact and lightweight construction of the printer makes it suitable for space-constrained environments while still delivering dependable performance.

Furthermore, the CT-S4000M is compatible with a range of media types, including receipt paper and continuous labels, enhancing its versatility. Its energy-efficient design complies with modern environmental standards, reducing power consumption without compromising performance. The Citizen CT-S4000M Printer offers a balanced blend of speed, reliability, and flexibility, making it an ideal choice for businesses seeking an efficient and durable printing solution.

Citizen CT-S4000M Printer F.A.Q.

How do I set up the Citizen CT-S4000M printer for the first time?

To set up the Citizen CT-S4000M printer, first unpack the printer and remove all protective materials. Connect the power cable to the printer and a power outlet. Install the paper roll by opening the printer cover, placing the roll inside with the paper feeding from the bottom, and closing the cover. Connect the printer to your computer via the appropriate interface cable and install the necessary drivers from the manufacturer's website.

What should I do if the printer is not printing?

If the printer is not printing, first ensure it is powered on and connected to your computer. Check for any error lights or messages on the printer display. Make sure the paper roll is correctly installed and not jammed. Verify that the printer driver is correctly installed and up-to-date. If issues persist, try restarting the printer and your computer.

How can I resolve paper jam issues with the Citizen CT-S4000M?

To resolve paper jam issues, turn off the printer and open the cover. Carefully remove any jammed paper, making sure not to tear it. Check the paper path for any obstructions and clear them. Reinstall the paper roll correctly, ensuring it feeds from the bottom. Close the printer cover and turn the printer back on.

How do I clean and maintain the Citizen CT-S4000M printer?

Regular cleaning is important for maintaining the printer. Turn off and unplug the printer. Use a soft, lint-free cloth slightly dampened with water to clean the exterior. For the print head, use a specialized cleaning pen or isopropyl alcohol on a cotton swab. Avoid using harsh chemicals. Clean the paper path and sensors gently to prevent paper jams.

What types of paper can be used with the Citizen CT-S4000M?

The Citizen CT-S4000M is compatible with thermal paper rolls. Ensure the paper roll width matches the printer specifications, typically 112 mm (4.4 inches). Use high-quality thermal paper to ensure optimal print quality and avoid damage to the print head.

How do I update the firmware on the Citizen CT-S4000M printer?

To update the firmware, visit the manufacturer’s website and download the latest firmware version for the CT-S4000M. Connect the printer to your computer via USB. Follow the instructions provided in the firmware update package, ensuring the printer remains powered on and connected during the update process.

Why is my Citizen CT-S4000M printing faded text?

Faded text can result from low-quality paper, an aging print head, or incorrect print density settings. Ensure you are using high-quality thermal paper. Check the printer's settings to adjust the print density. If the issue persists, inspect the print head for wear or damage and consider professional servicing if necessary.

How can I troubleshoot connectivity issues with the CT-S4000M printer?

For connectivity issues, first verify the physical connection between the printer and computer. Ensure cables are securely connected and not damaged. Check the printer driver and update if necessary. If using a network connection, ensure the printer is correctly configured on the network and that IP settings are correct. Restart the printer and computer to refresh connections.

What should I do if the printer is producing noisy prints?

Noisy prints can occur due to incorrect paper loading or mechanical issues. Ensure the paper roll is properly installed and not too tight. Check for any debris or obstructions in the printer. Ensure the printer is placed on a stable surface and not exposed to excessive vibration. If noise persists, contact technical support for further assistance.

How can I test the print quality of the Citizen CT-S4000M?

To test print quality, perform a self-test by turning off the printer, holding down the 'Feed' button, and turning the printer back on while holding the button. Release the 'Feed' button once printing begins. The self-test will print a sample page that can help you assess print quality and diagnose any issues.