Contents

WEEE MARK
Declaration of Conformity
GENERAL PRECAUTIONS
SAFETY PRECAUTIONS
- PRECAUTIONS ON PRINTER INSTALLATION
- PRECAUTIONS IN HANDLING THE PRINTER
- DAILY MAINTENANCE
THE TABLE OF CONTENTS
1. GENERAL OUTLINE
- 1.1 Features
- 1.2 Unpacking
- 1.3 Model Classification
- 1.4 Basic Specifications
2. EXPLANATION OF PRINTER PARTS
- 2.1 Printer Appearance
- 2.2 Printer Cover Inside
- 2.3 Other Built-in Functions
3. PREPARATION
- 3.1 Connecting the AC Power Cord
- 3.2 Connecting Interface Cables
- 3.3 Connecting the Cash Drawer
- 3.4 Precautions in Installing the Printer
- 3.5 Partition for Paper Roll
- 3.6 Setting DIP Switch
- 3.7 Adjusting the Paper Near-end Sensor
4. MAINTENANCE AND TROUBLESHOOTING
- 4.1 Setting/Replacing the paper roll
- 4.2 Removing Jammed Paper
- 4.3 Cleaning the Print Head
- 4.4 Self-printing
- 4.5 Hexadecimal Dump Printing
- 4.6 Error Indication
5. OTHER
- 5.1 External Views and Dimensions
- 5.2 Printing Paper
- 5.3 Manual Setting of Memory Switch
- 5.4 Selecting Paper Type*L
- 5.5 Adjusting the Sensitivity of Paper Sensor*L
- 5.6 Printing Paper*L

Citizen CT-S2000DCL User's Manual

Citizen CT-S2000DCL Printer manual cover

Pages 36

Year 2008

Language(s)

of 36

Citizen CT-S2000DCL Printer Specification

The Citizen CT-S2000DCL Printer is a versatile and high-performance thermal printer designed to cater to the needs of a variety of retail and hospitality environments. It features a compact design that facilitates easy integration into limited spaces without compromising on functionality. The printer supports high-speed printing, capable of producing receipts at up to 220mm per second, ensuring quick and efficient customer service. It accommodates a wide range of media, with compatibility for paper widths of 58mm, 60mm, 80mm, and 82.5mm, and offers an adjustable paper guide for seamless transitioning between different paper sizes.

The CT-S2000DCL is equipped with dual interface options, including USB and serial, ensuring flexible connectivity with various POS systems. It also supports a range of emulations, such as ESC/POS and CPCL, making it adaptable to different software environments. Its built-in power supply reduces cable clutter and simplifies installation. The printer is designed with a long-lasting auto cutter, capable of handling up to two million cuts, which minimizes downtime and maintenance costs. A paper jam reduction feature enhances reliability by preventing disruptions during peak operation periods.

The printer’s advanced paper-saving function reduces paper consumption by up to 45%, making it an environmentally friendly choice that also lowers operating costs. It boasts a robust construction with a spill-proof design, suitable for demanding environments. Additionally, it offers easy-to-use maintenance features, including a drop-in paper loading mechanism and a self-retracting cutter blade. Overall, the Citizen CT-S2000DCL Printer combines speed, reliability, and adaptability, making it an ideal choice for businesses seeking a durable and efficient printing solution.

Citizen CT-S2000DCL Printer F.A.Q.

How do I load paper into the Citizen CT-S2000DCL printer?

To load paper, open the printer cover, place the paper roll into the holder ensuring the paper feeds from the bottom, and close the cover. Ensure the paper is aligned correctly to prevent jams.

What should I do if the printer is not turning on?

Check the power cable connection to ensure it is securely plugged into both the printer and the power outlet. Verify that the power outlet is functioning by testing it with another device.

How can I resolve a paper jam in the CT-S2000DCL printer?

Turn off the printer, open the cover, and gently remove any jammed paper. Ensure no torn pieces remain inside, then reload the paper and close the cover before turning the printer back on.

What maintenance is required for the Citizen CT-S2000DCL printer?

Regularly clean the printer using a soft, dry cloth to remove dust. Check the print head and rollers for debris and use a cleaning sheet if necessary. Inspect the paper path to ensure it is clear.

How do I connect the printer to my computer?

Use a USB cable to connect the printer to your computer. Ensure the printer driver is installed on your computer, which may require downloading from the Citizen website if not automatically installed.

What should I do if the printer is printing blank pages?

Ensure that the paper is loaded correctly and the thermal paper is not upside down. Check the print head for any blockages and clean if necessary. Confirm that the correct printer driver is installed.

The printer is printing too slowly. How can I improve the print speed?

Check the print settings on your computer to ensure they are optimized for speed. Ensure the printer is set to high-speed mode and that the data cable is securely connected.

How do I perform a self-test on the Citizen CT-S2000DCL printer?

Turn off the printer, hold down the feed button, and turn the printer back on while holding the button. Release the feed button when printing starts to perform a self-test.

What can I do if the printer cuts paper incorrectly?

Check the paper type and size settings to ensure they match the loaded paper. Clean the cutter blade carefully if there is any paper dust or debris. Ensure the cutter is not obstructed.

How can I update the firmware on my CT-S2000DCL printer?

Visit the Citizen support website to download the latest firmware. Follow the provided instructions to connect your printer via USB and run the firmware update tool on your computer.