Contents

WEEE MARK
Compliance Statement for European Users
GENERAL PRECAUTIONS
SAFETY PRECAUTIONS...WHICH SHOULD BE STRICTLY OBSERVED
PRECAUTIONS ON PRINTER INSTALLATION
PRECAUTIONS IN HANDLING THE PRINTER
DAILY MAINTENANCE
THE TABLE OF CONTENTS
1. GENERAL OUTLINE
- 1.1 Features
- 1.2 Unpacking
- 1.3 Model Classification
- 1.4 Basic Specifications
2. EXPLANATION OF PRINTER PARTS
- 2.1 Printer Appearance
- 2.2 Inside the Paper Cover
- 2.3 Other Built-in Functions
3. SETUP
- 3.1 Connecting the AC Power Cord
- 3.2 Connecting Interface Cables
- 3.3 Ethernet (LAN) Interface
- 3.4 Connecting the Cash Drawer
- 3.5 Precautions for Installing the Printer
- 3.6 Loading Paper
- 3.7 58-mm Width Roll Paper Partition
- 3.8 Setting the Long Life Printing (LLP) Function
- 3.9 Precautions for Creating Applications andPractical Operations
- 3.10 Download Site for Various Electronic Files
4. MAINTENANCE AND TROUBLESHOOTING
- 4.1 Periodic Cleaning
- 4.2 Clearing a Cutter Error
- 4.3 Self Test
- 4.4 Hexadecimal Dump Printing
- 4.5 Error Indications
- 4.6 Paper Jams
- 4.7 Precautions for Performing Printing for WhichPrinting Speed Changes
5. OTHER
- 5.1 External Views and Dimensions
- 5.2 Printing Paper
- 5.3 Manual Setting of Memory Switches

Citizen CT-E351 User's Manual

Pages 48

Year 2017

Language(s)

of 48

Citizen CT-E351 Printer Specification

The Citizen CT-E351 Printer is a compact and versatile thermal receipt printer designed to meet the demands of modern retail and hospitality environments. It features a high-speed printing capability of up to 250 mm per second, ensuring quick and efficient transaction processing. The printer supports a wide range of paper widths, including 58 mm and 80 mm, providing flexibility for various printing needs. Its sleek and stylish design not only saves space but also integrates seamlessly into any point-of-sale setup.

The CT-E351 is equipped with USB, Serial, and Ethernet interfaces, offering versatile connectivity options that make it easy to integrate with existing systems. It supports ESC/POS commands, ensuring compatibility with most point-of-sale software. The printer also includes a cash drawer connection port, enhancing its functionality in retail environments.

One of the standout features of the CT-E351 is its ease of use. It offers a drop-in paper loading mechanism, reducing downtime during paper roll changes. The printer is designed with an anti-jam cutter, promoting uninterrupted operation and minimizing maintenance issues. Additionally, it comes with energy-efficient technology, including an auto-cutter that reduces paper usage, contributing to cost savings and environmental sustainability.

The Citizen CT-E351 is built for durability, with a robust construction that withstands the rigors of high-volume usage. It also features a long-lasting thermal print head, providing consistent and high-quality print output over time. The printer's compact footprint and impressive performance make it an ideal choice for businesses seeking a reliable and efficient printing solution.

Citizen CT-E351 Printer F.A.Q.

How do I install the Citizen CT-E351 printer driver on my computer?

To install the Citizen CT-E351 printer driver, first download the latest driver from the official Citizen website. Connect your printer to the computer via USB, run the downloaded installer, and follow the on-screen instructions to complete the installation.

What should I do if the printer is not turning on?

Ensure the power cable is securely connected to both the printer and the power outlet. Check if the outlet is working by testing another device. If the printer still doesn’t turn on, consult the troubleshooting section of the user manual or contact Citizen support.

How can I perform a self-test on the Citizen CT-E351 printer?

To perform a self-test, turn off the printer, press and hold the feed button, and then turn the printer back on while holding the button until printing starts. Release the feed button to print a self-test page.

What type of media can be used with the Citizen CT-E351 printer?

The Citizen CT-E351 supports various media types including receipt paper, labels, and tickets. Ensure the media meets the printer specifications for size and thickness as outlined in the user manual.

How can I resolve paper jam issues?

Turn off the printer and open the cover. Carefully remove any jammed paper without tearing it. Check for any small pieces left inside. Reload the paper correctly and close the cover. Turn the printer back on to resume printing.

What maintenance tasks are recommended for the Citizen CT-E351 printer?

Regularly clean the printer's print head and platen roller with a soft, lint-free cloth. Ensure the interior is free from dust and debris. Check cables and connections periodically for wear and tear.

How do I reset the Citizen CT-E351 printer to factory settings?

To reset the printer to factory settings, turn off the printer, hold down the feed button, and turn the printer back on while holding the button. Keep holding the button until the printer prints a settings page, then release the button.

What should I do if the printer is printing blank pages?

Check if the media is loaded correctly and that the print head is clean. Verify that the correct printer driver is installed and configured. If the issue persists, perform a test print to diagnose further.

How can I connect the Citizen CT-E351 to a network for shared use?

To connect the printer to a network, ensure it is equipped with an Ethernet interface. Connect it to the network using an Ethernet cable, then configure the network settings via your computer or printer's web interface as detailed in the user manual.

Why is the printer not recognizing the paper size correctly?

Ensure the paper is loaded properly and that the paper guides are set correctly. Check that the printer driver settings match the actual paper size being used. Update the driver if issues persist.