Contents

1. GENERAL OUTLINE
- 1.1 Features
- 1.2 Unpacking
- 1.3 Model Classifications
- 1.4 Basic Specifications
2. EXPLANATION OF PRINTER PARTS
- 2.1 Printer Appearance
- 2.2 Operation Panel
3. OPERATION
- 3.1 Setting/Replacing the paper roll
- 3.2 Installing Belt Clip
- 3.3 How to secure partition for 58mm
- 3.4 Installing & Using Battery
- 3.5 Charging the Battery
- 3.6 Removing Battery (with Belt Clip)
- 3.7 Wireless Communication
- 3.8 Interface Cable Connection
- 3.9 Self Test
- 3.10 Optimizing the Media Detection Level (Sensor Calibration)
- 3.11 Power Save Mode, Auto Power Off
4. Utility, Drivers and SDK
- 4.1 Utility
- 4.2 Printing via Driver or SDK
5. Media specifications
- 5.1 Roll paper
- 5.2 Label
- 5.3 Black mark

Citizen CMP-30II Series User's Manual

Citizen CMP-30II Series Printer manual cover

Pages 41

Year 2016

Language(s)

of 41

Citizen CMP-30II Series Printer Specification

The Citizen CMP-30II Series Printer is a robust and portable thermal printer designed for mobile printing solutions, offering a comprehensive feature set that caters to on-the-go printing needs. This series supports a variety of connectivity options, including USB, Bluetooth, and optional Wi-Fi, enabling seamless integration with multiple devices and platforms. The printer is compatible with various operating systems, ensuring broad application support. It delivers a high-speed printing capability of up to 100 mm per second, enhancing efficiency in fast-paced environments.

The CMP-30II supports media widths of up to 3 inches, accommodating a range of printing requirements from receipts to labels. It features a durable design, withstanding drops from up to 1.8 meters and carrying an IP54 rating with a protective case, making it suitable for challenging environments. The printer is equipped with a long-lasting lithium-ion battery, ensuring extended operation without frequent recharging.

Its easy paper loading system minimizes downtime and enhances operational productivity. The printer's user-friendly design includes an intuitive control panel and status indicators, allowing for straightforward operation and maintenance. Additionally, the CMP-30II offers advanced features such as barcode and QR code printing, expanding its versatility in various applications.

With its lightweight and compact form factor, the Citizen CMP-30II Series Printer is ideal for industries requiring mobile and efficient printing solutions, including retail, hospitality, logistics, and field services. Its combination of connectivity, durability, and performance makes it a reliable choice for businesses looking to enhance their mobile printing capabilities.

Citizen CMP-30II Series Printer F.A.Q.

How do I load paper into the Citizen CMP-30II printer?

To load paper into the Citizen CMP-30II printer, open the paper compartment by lifting the cover. Insert the paper roll with the printing side facing up, and pull a small amount of paper out before closing the cover securely.

What should I do if the printer is not turning on?

First, check if the battery is charged and properly installed. If using an AC adapter, ensure it is plugged into a working outlet and securely connected to the printer. If the issue persists, try resetting the battery or contacting technical support.

How can I connect the printer to a Bluetooth device?

To connect the printer via Bluetooth, turn on the printer and ensure Bluetooth is enabled. Use your device to search for available Bluetooth devices and select the printer from the list. Pair the devices using the provided passcode if prompted.

What is the best way to clean the print head of the CMP-30II?

To clean the print head, power off the printer and open the cover. Use a lint-free cloth lightly moistened with isopropyl alcohol to gently wipe the print head. Allow it to dry completely before closing the cover and turning the printer back on.

Why is my printer showing a 'Paper Out' error even though there is paper loaded?

Ensure the paper is loaded correctly with the correct orientation. Check if the paper sensor is clean and unobstructed. If the issue persists, try using a different roll of paper to rule out a defective roll.

How can I update the firmware on my CMP-30II printer?

To update the firmware, download the latest firmware from the Citizen support website. Connect the printer to your computer via USB, and use the provided software utility to upload and install the firmware update. Follow the on-screen instructions carefully.

What should I do if the print quality is poor or faded?

First, check if the paper is compatible and of good quality. Clean the print head as described in the maintenance guidelines. Ensure the battery is fully charged, as low power can affect print quality. If problems persist, perform a printer head alignment.

How do I perform a factory reset on the CMP-30II printer?

To perform a factory reset, turn off the printer. Press and hold the Feed button while turning the printer back on. Continue holding the button until the status indicator flashes, then release it. The printer will reset to its factory settings.

What types of connectivity options are available for the CMP-30II?

The Citizen CMP-30II printer supports USB, Bluetooth, and Wi-Fi connectivity options, allowing flexible integration with various devices and systems. Ensure the necessary drivers and software are installed to enable these features.

How can I extend the battery life of my Citizen CMP-30II printer?

To extend battery life, avoid exposing the printer to extreme temperatures. Fully charge the battery before using it and recharge it before it is completely drained. Turn off the printer when not in use and reduce unnecessary Bluetooth or Wi-Fi usage.