Contents

1. GENERAL OUTLINE
- 1.1 Features
- 1.2 Unpacking
- 1.3 Model Classifications
- 1.4 Basic Specifications
2. EXPLANATION OF PRINTER PARTS
- 2.1 Printer Appearance
- 2.2 Operation Panel
3. OPERATION
- 3.1 Setting/Replacing the paper roll
- 3.2 Installing Belt Clip
- 3.3 Installing & Using Battery
- 3.4 Charging the Battery
- 3.5 Removing Battery (with Belt Clip)
- 3.6 Wireless Communication
- 3.7 Interface Cable Connection
- 3.8 Self Test
- 3.9 Optimizing the Media Detection Level (Sensor Calibration)
- 3.10 Power Save Mode, Auto Power Off
4. Utility, Drivers and SDK
- 4.1 Utility
- 4.2 Printing via Driver or SDK
5. Media specifications
- 5.1 Roll paper
- 5.2 Black mark

Citizen CMP-20II Series User's Manual

Citizen CMP-20II Series Printer manual cover

Pages 39

Year 2016

Language(s)

of 39

Citizen CMP-20II Series Printer Specification

The Citizen CMP-20II Series Printer is a robust and portable printing solution designed to meet the demands of mobile point-of-sale environments. This compact printer offers seamless connectivity options, including Bluetooth and USB interfaces, ensuring compatibility with a wide range of devices and operating systems. It features a high-speed printing capability, reaching up to 80mm per second, which enhances efficiency in fast-paced retail and field service applications. The printer supports media widths of up to 58mm and utilizes direct thermal printing technology, eliminating the need for ink or toner and reducing maintenance requirements.

Its durable construction is complemented by a rugged design, capable of withstanding drops from heights of up to 1.2 meters, making it ideal for on-the-go use. The CMP-20II has an extended battery life, enabling long hours of operation on a single charge, which is crucial for mobile workforce productivity. Additionally, the printer offers a simple paper loading mechanism, allowing quick and easy media replacement to minimize downtime.

The Citizen CMP-20II Series Printer is compatible with various receipt and label formats, offering versatility in different applications such as retail, hospitality, and logistics. It comes equipped with advanced features like barcode printing support and a range of font options, catering to diverse business needs. Its user-friendly interface and reliable performance make it a preferred choice for businesses seeking an efficient and portable printing solution. With its combination of durability, speed, and connectivity, the Citizen CMP-20II Series Printer is engineered to deliver consistent performance in challenging environments.

Citizen CMP-20II Series Printer F.A.Q.

How do I set up the Citizen CMP-20II printer for the first time?

To set up the Citizen CMP-20II printer, first unpack the printer and remove all protective materials. Install the battery by aligning it with the compartment and clicking it into place. Connect the printer to a power source using the provided adapter. Once charged, load the paper by opening the paper compartment, inserting the paper roll with the paper feeding from the bottom, and closing the compartment. Turn on the printer using the power button.

How can I connect the Citizen CMP-20II printer to my device via Bluetooth?

To connect via Bluetooth, ensure the printer is powered on and Bluetooth is enabled. On your device, go to Bluetooth settings and search for available devices. Select the Citizen CMP-20II from the list. If prompted, enter the PIN '0000' to pair the devices. Once connected, you should see the printer listed as a paired device.

What should I do if the Citizen CMP-20II printer is not printing correctly?

First, check if the printer is properly connected to the device. Ensure that the paper is correctly loaded and that there is no paper jam. Verify that the printer drivers are up to date. If the issue persists, try resetting the printer by turning it off, waiting for a few seconds, and turning it back on.

How can I perform a self-test on the Citizen CMP-20II printer?

To perform a self-test, turn off the printer. While holding the feed button, turn the printer back on. Release the feed button once the printer starts printing the self-test page. This page will provide information on firmware version, settings, and any errors.

What types of paper can I use with the Citizen CMP-20II printer?

The Citizen CMP-20II printer supports thermal paper rolls with a width of 58mm and a diameter of up to 40mm. Ensure the paper is of good quality to avoid jams and maintain print quality.

How do I replace the battery in the Citizen CMP-20II printer?

To replace the battery, turn off the printer and disconnect it from any power source. Open the battery compartment by pressing the latch. Remove the old battery and insert the new one, ensuring it clicks into place. Close the compartment and turn on the printer to check it is functioning correctly.

Why is the Citizen CMP-20II printer not connecting to Wi-Fi?

Ensure the Wi-Fi is enabled on the printer and within range of the network. Check the network credentials to ensure they are correct. Restart both the printer and the router. If the issue persists, consult the user manual for detailed Wi-Fi setup instructions specific to your model.

How can I update the firmware of the Citizen CMP-20II printer?

To update the firmware, download the latest firmware version from the Citizen Systems website. Connect the printer to your computer via USB. Run the firmware update utility and follow the on-screen instructions to complete the update. Ensure the printer remains connected and powered on during the update process.

What maintenance is required for optimal performance of the Citizen CMP-20II printer?

Regular maintenance includes cleaning the print head with a soft, lint-free cloth and isopropyl alcohol, checking for paper jams, and ensuring the paper path is clear. Inspect the battery contacts for corrosion and keep the printer in a dry, dust-free environment.

How do I troubleshoot charging issues with the Citizen CMP-20II printer?

If the printer is not charging, check the power adapter and cable for damage. Ensure the power outlet is functioning. Try using a different compatible adapter if available. If the battery is old or damaged, consider replacing it.