Yealink SIP-T42S v2 User's Guide
en
Copyright
Copyright 2016 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD.
Copyright 2016 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
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its consent to downloading and printing copies of the content provided in this file only for private use
but not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising
from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with
the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
Statements of compliance can be obtained by contacting [email protected].
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU.
Part 15 FCC Rules
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device is complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003 and ICCS-03 Part V Rules
Class B Digital Device or Peripheral
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to [email protected].
GNU GPL INFORMATION
Yealink SIP-T42S IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink
uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the
license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide
ix
About This Guide
Thank you for choosing the SIP-T42S IP phone, an ultra-elegant Gigabit IP phone which is
exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer,
Busy Lamp Field, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Packaging Contents and Regulatory Notices sections in this guide before you set up and use
the SIP-T42S IP phone.
Note
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Changes for Release 81, Guide Version 81.20
None
Network Directory and Network Call Log features are hidden for IP phones in the neutral
firmware, which are designed for the BroadWorks environment. Please contact your system
administrator for more information.
User Guide for SIP-T42S IP Phone
x
Table of Contents
xi
Table of Contents
About This Guide .......................................................................... ix
In This Guide ............................................................................................................................................................. ix
Changes for Release 81, Guide Version 81.20 ......................................................................................... ix
Table of Contents .......................................................................... xi
Overview ......................................................................................... 1
Hardware Component Instructions .................................................................................................................. 1
Icon Instructions ....................................................................................................................................................... 3
Feature Status Icons............................................................................................................................................ 3
Line Key Icons ........................................................................................................................................................ 3
Other Icons ............................................................................................................................................................. 4
LED Instructions ........................................................................................................................................................ 5
User Interfaces .......................................................................................................................................................... 7
Phone User Interface .......................................................................................................................................... 7
Web User Interface.............................................................................................................................................. 8
Documentations .................................................................................................................................................... 10
Getting Started ............................................................................. 11
Packaging Contents ............................................................................................................................................. 11
Optional Accessories ....................................................................................................................................... 12
Phone Installation ................................................................................................................................................. 13
Phone Initialization ............................................................................................................................................... 16
Phone Status ........................................................................................................................................................... 17
Basic Network Settings ....................................................................................................................................... 18
Registration ............................................................................................................................................................. 19
Idle Screen ............................................................................................................................................................... 20
Entering Data and Editing Fields..................................................................................................................... 20
Customizing Your Phone ............................................................. 23
General Settings .................................................................................................................................................... 23
Power Saving ...................................................................................................................................................... 23
Backlight ............................................................................................................................................................... 26
Language.............................................................................................................................................................. 27
Time & Date ........................................................................................................................................................ 27
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xii
Administrator Password ................................................................................................................................. 29
Key As Send ........................................................................................................................................................ 30
Phone Lock .......................................................................................................................................................... 30
Audio Settings ........................................................................................................................................................ 32
Volume .................................................................................................................................................................. 32
Ring Tones ........................................................................................................................................................... 33
Key Tone ............................................................................................................................................................... 35
BLF Ring Type ..................................................................................................................................................... 35
Contact Management ......................................................................................................................................... 36
Directory ............................................................................................................................................................... 36
Local Directory ................................................................................................................................................... 37
Blacklist ................................................................................................................................................................. 46
Remote Phone Book ........................................................................................................................................ 47
Call History Management .................................................................................................................................. 49
Viewing History Records ................................................................................................................................ 49
Placing a Call from History Records .......................................................................................................... 50
Adding a Contact to the Local Directory/Blacklist ............................................................................... 50
Deleting History Records ............................................................................................................................... 50
Disabling History Record ............................................................................................................................... 51
Search Source List in Dialing ............................................................................................................................ 51
System Customizations....................................................................................................................................... 53
Logo Customization ......................................................................................................................................... 53
Headset Use ........................................................................................................................................................ 54
DSS Keys ............................................................................................................................................................... 56
Account Management .................................................................................................................................... 68
Dial Plan ................................................................................................................................................................ 69
Emergency Number ......................................................................................................................................... 75
Live Dialpad ......................................................................................................................................................... 76
Hotline ................................................................................................................................................................... 76
Basic Call Features ........................................................................ 79
Placing Calls ............................................................................................................................................................ 80
Answering Calls ...................................................................................................................................................... 82
Ending Calls ............................................................................................................................................................. 83
Redialing Numbers ............................................................................................................................................... 83
Recent Call In Dialing .......................................................................................................................................... 83
Auto Answer ............................................................................................................................................................ 84
Auto Redial .............................................................................................................................................................. 85
Call Completion ..................................................................................................................................................... 86
ReCall ......................................................................................................................................................................... 87
Call Mute .................................................................................................................................................................. 87
Mute a Call .......................................................................................................................................................... 88
Mute While Dialing .......................................................................................................................................... 88
Keep Mute ........................................................................................................................................................... 88
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xiii
Call Hold/Resume ................................................................................................................................................. 89
Do Not Disturb (DND) ......................................................................................................................................... 90
Call Forward ............................................................................................................................................................ 94
Static Forwarding .............................................................................................................................................. 94
Dynamic Forwarding ..................................................................................................................................... 100
Call Transfer........................................................................................................................................................... 100
Blind Transfer .................................................................................................................................................... 101
Semi-attended Transfer................................................................................................................................ 103
Attended Transfer ........................................................................................................................................... 104
Call Waiting ........................................................................................................................................................... 104
Conference ............................................................................................................................................................ 105
Local Conference ............................................................................................................................................ 105
Network Conference...................................................................................................................................... 106
Call Park .................................................................................................................................................................. 108
FAC Mode .......................................................................................................................................................... 108
Transfer Mode .................................................................................................................................................. 110
Call Pickup ............................................................................................................................................................. 112
Directed Call Pickup ....................................................................................................................................... 112
Group Call Pickup ........................................................................................................................................... 114
Anonymous Call .................................................................................................................................................. 116
Anonymous Call Rejection .............................................................................................................................. 117
Advanced Phone Features ......................................................... 119
Busy Lamp Field (BLF) ........................................................................................................................................ 119
Configuring the BLF Feature on the IP Phone ..................................................................................... 119
Using BLF Feature on the IP Phone ......................................................................................................... 123
BLF List .................................................................................................................................................................... 125
Call Recording ...................................................................................................................................................... 126
Configuring a Record Key ........................................................................................................................... 127
Configuring a URL Record Key .................................................................................................................. 128
Recording a Call .............................................................................................................................................. 128
Hot Desking .......................................................................................................................................................... 129
Intercom ................................................................................................................................................................. 130
Configuring the Intercom Feature on the IP Phone.......................................................................... 130
Using Intercom ................................................................................................................................................ 132
Multicast Paging .................................................................................................................................................. 133
Sending RTP Stream ...................................................................................................................................... 134
Receiving RTP Stream ................................................................................................................................... 136
Using Multicast Paging ................................................................................................................................. 138
Music on Hold (MoH) ........................................................................................................................................ 139
Automatic Call Distribution (ACD) ............................................................................................................... 140
Shared Call Appearance (SCA) ....................................................................................................................... 142
Configuring SCA Feature on the IP Phone ........................................................................................... 142
Using SCA Feature on the IP Phone ........................................................................................................ 149
User Guide for SIP-T42S IP Phone
xiv
Bridged Line Appearance (BLA) ..................................................................................................................... 155
Configuring BLA Feature on the IP Phone ............................................................................................ 156
Using BLA Feature on the IP Phone......................................................................................................... 158
Messages ................................................................................................................................................................ 160
Short Message Service (SMS)..................................................................................................................... 160
Voice Mail .......................................................................................................................................................... 162
Message Waiting Indicator (MWI) ........................................................................................................... 164
Regulatory Notices .................................................................... 167
Service Agreements ........................................................................................................................................... 167
Limitations of Liability ....................................................................................................................................... 167
Safety Instructions .............................................................................................................................................. 167
Appendix..................................................................................... 169
Appendix A Time Zones ................................................................................................................................ 169
Appendix B Menu Structure ........................................................................................................................ 171
Index ........................................................................................... 173
Overview
1
Overview
This chapter provides the overview of the SIP-T42S IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your system
administrator.
Hardware Component Instructions
The main hardware components of the SIP-T42S IP phone are the LCD screen and the keypad.
User Guide for the SIP-T42S IP Phone
2
Hardware component instructions of the SIP-T42S IP phone are:
Item Description
LCD Screen
Shows information about calls, messages, soft keys, time,
date and other relevant data:
Default account
Call informationcaller ID, call duration
Icons (for example, )
Missed call text or second incoming caller information
Prompt text (for example, "Saving config file!")
Time and date
Power Indicator LED
Indicates phone power and some feature statuses.
Receives an incoming callFast flashing
Receives a voice mail or text messageSlowly flashing
Line Keys Use these keys to activate up to twelve accounts and
assign various features.
(Mute Key) Toggles and indicates mute feature.
(Headset Key) Toggles and indicates the headset mode.
(Message Key) Accesses voice mails.
(Redial Key) Redials a previously dialed number.
Speakerphone Key Toggles and indicates the hands-free speakerphone
mode.
Volume Key Adjusts the volume of the handset, headset, speaker or
ringer.
Keypad Provides the digits, letters, and special characters in
context-sensitive applications.
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
Soft Keys Label automatically to identity their context-sensitive
features.
Speaker Provides hands-free (speakerphone) audio output.
Hookswitch Tab
Secures the handset in the handset cradle when the IP
phone is mounted vertically. For more information on how
to adjust the hookswitch tab, refer to Yealink Wall Mount
Quick Installation Guide for Yealink IP Phones.
Hookswitch
Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line.
Laying the handset down on the handset cradle, the
Overview
3
Item Description
phone disconnects from the line.
Icon Instructions
Feature Status Icons
Icons appearing on the status bar are described in the following table:
Icons Description
Network is unavailable
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Auto Answer
Do Not Disturb (DND)
Ringer volume is 0
Phone Lock
Missed Calls
Call Forward
Line Key Icons
Icon indicator (associated with line)
Icons Description
The private line registers successfully
The shared/bridged line registers successfully
User Guide for the SIP-T42S IP Phone
4
Icons Description
Registering
Register failed
DND is enabled on this line
Call forward is enabled on this line
Icon indicator (associated with ACD)
Icon Description
The ACD state is available
and x The ACD state is unavailable
The ACD state is Wrap up
Logged out of the ACD system
Other Icons
Icon indicator (associated with call recording)
Icon Description
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
Overview
5
Icon indicator (associated with call history)
Icon Description
Received Calls
Placed Calls
Missed Calls
Forwarded Calls
Icon indicator (associated with contact)
Icon Description
The contact icon
LED Instructions
Power Indicator LED
LED Status Description
Solid red The phone is initializing.
Fast flashing red (300ms) The phone is ringing.
Slowly flashing red (1s) The phone receives a text message or voice mail.
Off
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is muted.
Line key LED
LED Status Description
Solid green The line is seized.
The line is in conversation.
Fast flashing green The line receives an incoming call.
Slowly flashing green The call is placed on hold.
Off The line is inactive.
User Guide for the SIP-T42S IP Phone
6
Line key LED (configured as a BLF key or BLF List key)
LED Status Description
Solid green The monitored user is idle.
Fast flashing red (200ms) The monitored user receives an incoming call.
Solid red
The monitored user is busy.
The monitored users conversation is placed on hold
(This LED status requires server support).
Slowly flashing red (1s) The call is parked against the monitored users phone
number.
Off The monitored user does not exist.
Line key LED (used as a page switch key)
LED Status Description
Solid red There is a parked call on the line key of the non-current
page.
Solid green There is a call on the line key of the non-current page.
Fast flashing green The line receives an incoming call on the non-current
page.
Fast flashing red The monitored user receives an incoming call on the
non-current page.
Off Line keys on every page are idle.
Line key LED (associated with a shared line)
The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA
phone indicates the phone is not involved in the SCA call.
LED Status Description
Off The shared line is idle.
Fast flashing green The shared line receives an incoming call.
Solid green (for local SCA
phone)
Solid red (for monitoring SCA
phone)
The shared line is in conversation.
The shared line is dialing.
The shared line is seized.
The shared line conversation is barged in by the other
shared line party.
Slowly flashing green (for local
SCA phone)
Slowly flashing red (for
monitoring SCA phone)
The shared line conversation is placed on public hold.
Slowly flashing green (for local
SCA phone)
The shared line conversation is placed on private hold.
For a multi-party call, all the shared line parties
Overview
7
LED Status Description
Solid red (for monitoring SCA
phone)
participating in this call place the shared line
conversation on hold.
Line key LED (associated with a bridged line)
The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA
phone indicates the phone is not involved in the BLA call.
LED Status Description
Off The bridged line is idle.
Fast flashing green The bridged line receives an incoming call.
Solid green (for local BLA
phone)
Solid red (for monitoring BLA
phone)
The bridged line is in conversation.
The bridged line is dialing.
The bridged line is seized.
Slowly flashing green (for local
BLA phone)
Slowly flashing red (for
monitoring BLA phone)
The bridged line conversation is placed on hold.
Note
User Interfaces
Two ways to customize configurations of your SIP-T42S IP phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface, which
allows the user to execute all call operation tasks and basic configuration changes directly on
the phone. In addition, you can use the web user interface to access all configuration settings. In
many cases, it is possible to use either the phone user interface and/or the web user interface
interchangeably. However, in some cases, it is only possible to use one or the other interface to
operate the phone and change settings.
Phone User Interface
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the default
administrator password is admin (case-sensitive). For more information on customizing your
The above introduces the default LED status. The statuses of the power indicator LED and BLF key
LED are configurable via web user interface. You can also customize the BLF key LED status and
BLF key behavior. For more information, contact your system administrator.
User Guide for the SIP-T42S IP Phone
8
phone with the available options from the phone user interface, refer to Customizing Your
Phone on page 23.
Note
Web User Interface
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of your
new phone. To obtain the IP address, press the OK key on the phone when the phone is idle.
Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10 for IPv4;
http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the address
bar of a web browser on your PC. The default administrator user name and password are both
admin(case-sensitive).
Note
The options you can use to customize the IP phone via phone user interface and/or via web user
interface are listed in the following table:
Options Phone User Interface Web User Interface
Status
--IPv4
--MAC Address
--Firmware
--Network
--Phone
--Accounts
Basic Phone Settings
--Power Savingx
--Backlight
--Language
--Time & Date
--Administrator Password
--Key As Send
--Phone Lock
--Audio Settings
--Ring Tones
--Key Tone
The access of Advanced settings page of the Account or Network web page may be
restricted by the web explorer (e.g., Chrome, Firebox) if you have installed Adblock Plus
plugin.
For a better understanding of the menu structure, please refer to Appendix B Menu Structure
on page 171.
Overview
9
Options Phone User Interface Web User Interface
--BLF Ring Type
--Contact Management
--Directory x
--Local Directory
--Blacklist
--Remote Phone Book x
--Call History Management
--Search Source List in Dialing x
--Logo Customization x
--Headset Use
--DSS Keys
--Account Registration
--Dial Plan x
--Emergency Number x
--Live Dialpadx
--Hotline
Basic Call Features
--Recent Call In Dialingx
--Auto Answer
--Auto Redial
--Call Completion
--ReCall
--Do Not Disturb (DND)
--Call Forward
--Call Transfer
--Call Waiting
--Conference x
--Call Park
--Call Pickup
--Anonymous Call
--Anonymous Call Rejection
Advanced Phone Features
--Busy Lamp Field (BLF)
--BLF List x
--Call Recording
--Hot Desking
--Intercom
--Multicast Paging x
--Music on Hold x
--Automatic Call Distribution (ACD) x
--Shared Call Appearance (SCA) x
User Guide for the SIP-T42S IP Phone
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Options Phone User Interface Web User Interface
--Bridged Line Appearance (BLA) x
--Messages
SIP Account
--User Options
--Activation
--Label
--Display Name
--Register Name
--User Name
--Password
--Server Options
--SIP Server 1/2
--Register Port x
--Outbound Status
--Outbound Proxy1/2
--Fallback Interval
--NAT Status
Note
Documentations
The following table shows documentations available for the SIP-T42S IP phone.
Name Contents Where found Language
Quick Start
Guide
Basic call features and
phone customizations
In the package English
On the website English/Chinese
User Guide
Phone/Web user
interface settings
Basic call features and
advanced phone features
On the website English/Chinese
The table above lists most of the feature options. Please refer to the relevant sections for more
information.
Getting Started
11
Getting Started
This chapter provides the following basic installation instructions and information for obtaining
the best performance with the SIP-T42S IP phone. Topics include:
Packaging Contents
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
Entering Data and Editing Fields
If you require additional information or assistance with your new phone, contact your system
administrator.
Packaging Contents
The following components are included in your SIP-T42S IP phone package:
SIP-T42S IP Phone
User Guide for the SIP-T42S IP Phone
12
Phone Stand
Handset & Handset Cord
Ethernet Cable (2m CAT5E UTP cable)
Quick Start Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
Optional Accessories
The following items are optional accessories for your SIP-T42S IP phone. You need to purchase
them separately if required.
Getting Started
13
Power Adapter (5.5mm DC plug)
Wall Mount Bracket
Headset
Wireless Headset Adapter EHS36
Note
Phone Installation
If your phone is already installed, proceed to Phone Initialization on page 16.
This section introduces how to install the phone:
1) Attach the stand or the optional wall mount bracket
2) Connect the handset and optional headset
3) Connect the network and power
We recommend that you use the accessories provided or approved by Yealink. The use of
unapproved third-party accessories may result in reduced performance.
User Guide for the SIP-T42S IP Phone
14
1) Attach the stand or the optional wall mount bracket
Desk Mount Method
Wall Mount Method (Optional)
Note
2) Connect the handset and optional headset
Note EHS36 is used for connecting the phone and a compatible wireless headset. For more
information on how to use EHS36, refer to Yealink EHS36 User Guide.
The hookswitch tab has a lip which allows the handset to stay on-hook when the IP phone is
mounted vertically.
For more information on how to attach the wall mount bracket, refer to Yealink Wall Mount
Quick Installation Guide for Yealink IP Phones.
Getting Started
15
3) Connect the network and power
You have two options for power and network connections. Your system administrator will advise
you which one to use.
AC power (Optional)
Power over Ethernet (PoE)
AC Power (Optional)
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the
other end of the power adapter into an electrical power outlet.
2. Connect the included or a standard Ethernet cable between the Internet port on the phone
and the one on the wall or switch/hub device port.
Note
Power over Ethernet
With the included or a regular Ethernet cable, the SIP-T42S IP phone can