Contents

Contents
About This Guide
- Related Documentations
Getting Started
- Hardware of CP960
- Accessing Screens on Yealink Teams Phones
  - Accessing the Calls Screen
  - Accessing the Calendar Screen
  - Accessing the Voicemail Screen
  - Accessing the People Screen
- Entering Data and Editing Fields
  - Using the On-screen Keyboard
  - Using the On-screen Dial Pad
Signing into Microsoft Teams and Locking Your Phone
- Signing into Your Device
  - Signing into Microsoft Teams on Your Device
  - Signing into Microsoft Teams via Web Sign-in
- Signing out of Your Device
- Phone Lock
  - Creating a Lock PIN
  - Enabling Phone Lock
  - Setting the Idle Timeout for Phone Lock
  - Unlocking Your Phone
  - Changing Your Lock PIN
  - Disabling Phone Lock
- Using a Teams Phone as a Common Area Phone
  - Signing into a CAP/Meeting Account
  - Signing out of a Common Area Phone
- Signing into a Teams Phone as a Guest User
  - Signing in as a Guest User
  - Signing out of the Guest User
Changing Your Presence Status
Contacts
- Managing Contact Groups
  - View All Contact Groups
  - Creating New Groups
  - Editing Contact Group Name
  - Deleting Contact Groups
- Managing Contacts
  - Adding Contacts from Directory
  - Adding Contacts to a Specific Group
  - Removing Contacts from Group
Favorites
- Adding Favorites
- Removing Favorites
Managing Delegates
- Adding a Delegate from Settings
- Forwarding All Incoming Calls to Delegates
- Forwarding Incoming Calls to Delegates if Unanswered
- Synchronizing Incoming Calls to Delegates
Boss/Admin Delegate Call Feature
- Call on behalf of
- Boss's Call Status
Operating Calls
- Placing Calls
  - Calling Contacts
  - Dialing the Number
  - Placing Multiple Calls
  - Placing a Call from Call History
  - Placing a Call from Voicemail
  - Placing an Emergency Call from a Locked Phone
- Answering Calls
  - Answering a Call
  - Answering a Call When in a Call
- Call Merge
- Muting and Unmuting Audio
- Holding and Resuming Calls
  - Placing a Call on Hold
  - Resuming a Call
- Ending or Rejecting an Active Call
- Transferring Calls
  - Performing a Blind Transfer
  - Performing a Consultative Transfer
- Forwarding All Incoming Calls
  - Forwarding Calls to Voicemail
  - Forwarding Calls to a Contact or Number
  - Forwarding All Incoming Calls to Delegates
- Forwarding Incoming Calls if Unanswered
- Synchronizing Incoming Calls to the Specified Contact/Delegates
- Parking and Retrieving Calls on the Teams Server
  - Parking Teams Calls
  - Retrieving Parked Calls
- Call Queue
- Blocking Calls with No Caller ID
- Anonymous Call
Conference Calls
- Meet Now
- Initiating a Conference by Calling Multiple Contacts
- Initiating a Conference Call by Inviting Other Contacts
- Initiating a Conference Call from Call History
- Holding and Resuming a Meeting
  - Putting Yourself on Hold
  - Resuming a meeting
- Managing the Conference Participants
  - Muting All Conference Participants
  - Muting Individual Conference Participants
  - Removing the Participants from the Conference
  - Re-inviting the Participants Who Have been Removed
  - Viewing the Details of Participants
- Adding Participants to a Conference Call
- Recording a Meeting
- Turning on Live Captions
- Raising Hand
- Leaving the Conference
Using the Teams Meeting Feature
- Scheduling a Meeting on the Teams Phone
- Viewing the Meeting Details
- Joining a Scheduled Meeting
- Responding to the Meeting Invitation
- Canceling the Scheduled Meeting
- Editing the Scheduled Meeting
- Deleting the Scheduled Meeting
Using the Voicemail
- Listening to the Voicemail
- Deleting Voicemail Messages
- Viewing the Details of the Contacts
Teams Device Settings
- Using the Dark Theme
- Setting the Language
- Time and Date Display
  - Setting the Time and Date Manually
  - Changing the Time and Date Format
- Screen Savers
  - Disabling Screen Saver
  - Changing the Waiting Time for Screen Saver
  - Changing the Screen Saver Background
- Changing the Screen Backlight Brightness and Time
- Bluetooth
  - Activating the Bluetooth Mode
  - Pairing and Connecting the Bluetooth Device
  - Editing Your Device Name
  - Enabling the Media Audio
  - Disabling the Phone Audio
  - Disabling Your Device Discovery
  - Renaming the Paired Bluetooth Devices
  - Disconnecting the Bluetooth Device
  - Un-pairing the Bluetooth Devices
  - Deactivating the Bluetooth Mode
- Accessibility Features
  - Large Text
  - High Contrast Mode
  - Color Correction
  - Screen Reader
- Setting Ringtones
Wireless Network
- Activating the Wi-Fi Mode
- Connecting to the Wireless Network
  - Connecting to an Available Wireless Network Manually
  - Connecting to the Wireless Network Using WPS
    - Connecting to the Wireless Network Using PBC
    - Connecting to the Wireless Network Using PIN
  - Adding a Wireless Network manually
- Viewing the Wireless Network Information
- Deactivating the Wi-Fi Mode
- Disconnecting the Wireless Network Connection
Optional Accessories with Your Phone
- Wireless Microphones CPW90
Using CP960 Cascade Feature
- Configuring the Master Phone
  - Setting Up a Cascade Group
  - Removing a Slave Phone
  - Dissolving a Cascade Group
  - Finding a Slave Phone
  - Stop Finding a Slave Phone
- Configuring the Slave Phone
  - Joining a Cascade Group
  - Quitting a Cascade Group
  - Finding a Master Phone
  - Stop Finding a Master Phone
Hybrid Mode Settings
- Hybrid Mode
  - Enabling the Quick Ball
  - Switching to Survivability App
  - Switching to Teams App
  - Survivability App Screens
  - Call Features of Survivability App
- Sending Multicast Paging
  - Setting a Paging Key
  - Sending a Paging by a Paging Key
  - Setting a Paging List Key
  - Setting a Paging Group
  - Editing a Paging Group
  - Sending a Paging by a Paging List Key
  - Deleting a Paging Group
- Receiving Multicast Paging
USB Audio Mode
Getting More Information About Microsoft Teams
- Viewing More Information About Microsoft Teams
- Company Portal
- Sending Feedback
Maintaining Teams Devices
- Rebooting Your Device
- Viewing Device Status
- Resetting Your Device
Troubleshooting
- Why is the screen blank?
- Why does the device display Network unavailable?
- Why does the device display time and date incorrectly?
- How can I obtain the MAC address of a device when the device is not powered on?
- Why can't I receive calls?
- Why doesn't my handset work?
- How can I switch to Skype for Business edition?
- Checking the IP Address of Device

Yealink CP960 User's Guide

Pages 74

Year 2021

Language(s)

of 74

User's Guide

74 pages

Quick Reference Guide

2 pages

Quick Start Guide

8 pages

Quick Reference Guide

2 pages

Quick Start Guide

16 pages

Quick Start Guide

8 pages

Yealink CP960 Specification

The Yealink CP960 is a sophisticated conference phone designed to enhance audio communication in medium to large meeting environments. It features a user-friendly, Android-based operating system, offering an intuitive 5-inch multi-touch screen interface with a resolution of 720 x 1280 pixels. The CP960 is equipped with Yealink’s Noise Proof Technology, which effectively eliminates background noise to deliver crystal-clear voice quality during calls. Its 20-foot 360-degree voice pickup range is supported by three built-in microphone arrays, ensuring comprehensive coverage and optimal audio clarity.

The device supports a wide range of audio codecs, including Opus, G.722, G.711, G.729, and G.722.1, providing flexibility and superior sound quality. Connectivity options are extensive, featuring built-in Bluetooth 4.0 for connecting to mobile devices and an integrated Wi-Fi module that supports 2.4GHz/5GHz dual-band. The CP960 also offers USB ports for call recording and expansion purposes, allowing for seamless integration with additional devices.

Designed for seamless collaboration, the CP960 supports 5-way conferencing, offering the ability to easily connect multiple participants. It is compatible with numerous third-party SIP-based platforms, ensuring broad interoperability with existing communication systems. The device also incorporates a powerful, full-duplex acoustic echo cancellation technology, enhancing the conferencing experience by ensuring that all participants can speak and be heard simultaneously without interruption.

The Yealink CP960 is powered by a robust Qualcomm quad-core processor, ensuring reliable performance and quick response times. It includes an Ethernet 10/100/1000 Mbps network port with Power over Ethernet (PoE) support, simplifying installation and reducing cable clutter. With its sleek design, high-quality audio features, and extensive connectivity options, the Yealink CP960 is an ideal choice for organizations seeking to improve their conference call experiences.

Yealink CP960 F.A.Q.

How do I connect the Yealink CP960 to a Wi-Fi network?

To connect the Yealink CP960 to a Wi-Fi network, navigate to 'Settings' > 'Basic Settings' > 'Wi-Fi'. Enable Wi-Fi, then select your network from the list and enter the password.

What should I do if the Yealink CP960 is not powering on?

Ensure the power adapter is securely connected to both the phone and the power outlet. Check for any visible damage to the cables or connectors and try a different outlet if necessary.

How can I update the firmware on the Yealink CP960?

To update the firmware, go to 'Settings' > 'Advanced Settings' > 'Update'. You can check for updates and follow the prompts to download and install the latest firmware.

How do I perform a factory reset on the Yealink CP960?

To perform a factory reset, press the 'Settings' button, then go to 'Advanced Settings'. Enter the administrator password, then select 'Reset to Factory Settings'. Confirm when prompted.

Can I use Bluetooth to connect a mobile device to the Yealink CP960?

Yes, you can connect a mobile device via Bluetooth. Enable Bluetooth on the CP960 in 'Settings' > 'Basic Settings' > 'Bluetooth', then pair it with your mobile device.

What is the maximum number of calls that can be handled simultaneously on the Yealink CP960?

The Yealink CP960 can handle up to 5-party audio conferencing, allowing multiple calls to be managed simultaneously.

How can I improve the audio quality of conference calls on the Yealink CP960?

Ensure the phone is placed centrally in the room and away from noise sources. Use the noise-proof technology settings and ensure firmware is up-to-date for optimal audio performance.

What steps should I take if the Yealink CP960 is not connecting to the network?

Check the Ethernet cables and connections, ensure the DHCP server is functioning, and verify network settings under 'Settings' > 'Advanced Settings' > 'Network'. Restart the phone if needed.

How do I add a contact to the Yealink CP960 phonebook?

To add a contact, press the 'Contacts' icon, select 'Add', fill in the contact details, and then save the entry.

Is it possible to record calls on the Yealink CP960?

Yes, call recording is possible. Insert a USB drive into the phone, and during a call, press the 'More' button followed by 'Start REC' to begin recording.