Yealink MP58, MP58-WH, MP56, T58A, T56A v5 User's Guide
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Contents
About This Guide........................................................................................ 7 Related Documentations..................................................................................................................... 7
Getting Started.............................................................................................7 T58A and T56A Hardwares................................................................................................................ 7 MP56 Hardware...................................................................................................................................9 MP58/MP58-WH Hardware............................................................................................................... 10 BTH58 Hardware...............................................................................................................................12 Power LED Indicator of the Phone................................................................................................... 12 Power LED Indicator of the BTH58...................................................................................................13 Accessing Screens on Yealink Teams Phones................................................................................. 13
Home Screen..........................................................................................................................13 Accessing the Calls Screen................................................................................................... 14 Accessing the Calendar Screen.............................................................................................15 Accessing the Voicemail Screen............................................................................................ 15 Accessing the People Screen................................................................................................ 17
Entering Data and Editing Fields...................................................................................................... 17 Using the On-screen Keyboard.............................................................................................. 17 Using the On-screen Dial Pad............................................................................................... 18 Using the Phone Keypad........................................................................................................19
Signing into Microsoft Teams and Locking Your Phone....................... 19 Signing into Your Device................................................................................................................... 19
Signing into Microsoft Teams on Your Device........................................................................20 Signing into Microsoft Teams via Web Sign-in.......................................................................20
Signing out of Your Device................................................................................................................21 Phone Lock........................................................................................................................................21
Creating a Lock PIN...............................................................................................................22 Enabling Phone Lock..............................................................................................................22 Setting the Idle Timeout for Phone Lock................................................................................22 Unlocking Your Phone............................................................................................................ 22 Changing Your Lock PIN.......................................................................................................23 Disabling Phone Lock.............................................................................................................23
Using a Teams Phone as a Common Area Phone...........................................................................23 Signing into a CAP/Meeting Account..................................................................................... 24 Signing out of a Common Area Phone..................................................................................25
Signing into a Teams Phone as a Guest User................................................................................. 26 Signing in as a Guest User....................................................................................................26 Signing out of the Guest User............................................................................................... 26
Changing Your Presence Status.............................................................. 26
Contacts......................................................................................................27 Managing Contact Groups................................................................................................................ 27
View All Contact Groups........................................................................................................ 27
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Creating New Groups............................................................................................................. 28 Editing Contact Group Name................................................................................................. 28 Deleting Contact Groups........................................................................................................ 28
Managing Contacts............................................................................................................................29 Adding Contacts from Directory............................................................................................. 29 Adding Contacts to a Specific Group.....................................................................................29 Removing Contacts from Group.............................................................................................30
Favorites..................................................................................................... 30 Adding Favorites................................................................................................................................30 Removing Favorites........................................................................................................................... 31
Managing Delegates.................................................................................. 31 Adding a Delegate from Settings......................................................................................................31 Forwarding All Incoming Calls to Delegates..................................................................................... 32 Forwarding Incoming Calls to Delegates if Unanswered.................................................................. 32 Synchronizing Incoming Calls to Delegates......................................................................................32
Boss/Admin Delegate Call Feature..........................................................32 Call on behalf of................................................................................................................................33 Boss's Call Status............................................................................................................................. 33
Operating Calls.......................................................................................... 34 Switching among the Handset, Speakerphone and Headset Modes................................................34 Placing Calls......................................................................................................................................34
Calling Contacts......................................................................................................................35 Dialing the Number.................................................................................................................35 Placing Multiple Calls............................................................................................................. 35 Placing a Call from Call History.............................................................................................35 Redialing a Number................................................................................................................35 Placing a Call from Voicemail................................................................................................ 36 Placing an Emergency Call from a Locked Phone................................................................ 36 Auto Dial for Extension Dialing...............................................................................................36
Answering Calls.................................................................................................................................36 Answering a Call.....................................................................................................................36 Answering a Call When in a Call........................................................................................... 36
Call Merge......................................................................................................................................... 37 Muting and Unmuting Audio..............................................................................................................37 Holding and Resuming Calls.............................................................................................................37
Placing a Call on Hold........................................................................................................... 37 Resuming a Call..................................................................................................................... 38
Ending or Rejecting an Active Call................................................................................................... 38 Ending All Calls in the Process........................................................................................................ 38 Transferring Calls...............................................................................................................................38
Performing a Blind Transfer.................................................................................................... 38 Performing a Consultative Transfer........................................................................................ 39
Forwarding All Incoming Calls...........................................................................................................39 Forwarding Calls to Voicemail................................................................................................ 39 Forwarding Calls to a Contact or Number............................................................................. 39 Forwarding All Incoming Calls to Delegates.......................................................................... 39
Forwarding Incoming Calls if Unanswered........................................................................................40 Synchronizing Incoming Calls to the Specified Contact/Delegates...................................................40
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Parking and Retrieving Calls on the Teams Server..........................................................................40 Parking Teams Calls...............................................................................................................40 Retrieving Parked Calls.......................................................................................................... 41
Call Queue.........................................................................................................................................41 Blocking Calls with No Caller ID.......................................................................................................41 Anonymous Call.................................................................................................................................42 Group Call Pickup............................................................................................................................. 42
Conference Calls....................................................................................... 42 Meet Now.......................................................................................................................................... 42 Initiating a Conference by Calling Multiple Contacts........................................................................ 43 Initiating a Conference Call by Inviting Other Contacts.................................................................... 43 Initiating a Conference Call from Call History...................................................................................43 Holding and Resuming a Meeting.....................................................................................................43
Putting Yourself on Hold.........................................................................................................43 Resuming a meeting.............................................................................................................. 44
Managing the Conference Participants............................................................................................. 44 Muting All Conference Participants........................................................................................ 44 Muting Individual Conference Participants............................................................................. 44 Removing the Participants from the Conference................................................................... 44 Re-inviting the Participants Who Have been Removed......................................................... 45 Viewing the Details of Participants.........................................................................................45
Adding Participants to a Conference Call.........................................................................................45 Recording a Meeting......................................................................................................................... 45 Turning on Live Captions.................................................................................................................. 46 Raising Hand..................................................................................................................................... 46 Leaving the Conference.................................................................................................................... 46
Using the Teams Meeting Feature........................................................... 46 Scheduling a Meeting on the Teams Phone.....................................................................................47 Viewing the Meeting Details..............................................................................................................47 Joining a Scheduled Meeting............................................................................................................47 Responding to the Meeting Invitation............................................................................................... 47 Canceling the Scheduled Meeting.................................................................................................... 48 Editing the Scheduled Meeting......................................................................................................... 48 Deleting the Scheduled Meeting....................................................................................................... 49
Using the Voicemail...................................................................................49 Listening to the Voicemail................................................................................................................. 49 Deleting Voicemail Messages........................................................................................................... 49 Viewing the Details of the Contacts..................................................................................................50
Teams Device Settings..............................................................................50 Using the Dark Theme......................................................................................................................50 Setting the Language........................................................................................................................ 51 Time and Date Display......................................................................................................................51
Setting the Time and Date Manually......................................................................................51 Changing the Time and Date Format.................................................................................... 52
Screen Savers................................................................................................................................... 52 Disabling Screen Saver.......................................................................................................... 52 Changing the Waiting Time for Screen Saver........................................................................53 Changing the Screen Saver Background............................................................................... 53
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Changing the Screen Backlight Brightness and Time...................................................................... 53 Bluetooth............................................................................................................................................54
Activating the Bluetooth Mode................................................................................................54 Pairing and Connecting the Bluetooth Headset..................................................................... 54 Editing Your Device Name......................................................................................................54 Disabling Your Device Discovery............................................................................................55 Renaming the Paired Bluetooth Devices................................................................................55 Disconnecting the Bluetooth Device.......................................................................................55 Un-pairing the Bluetooth Devices...........................................................................................55 Deactivating the Bluetooth Mode........................................................................................... 56
Better Together over Bluetooth (BToB)............................................................................................. 56 Pairing the Device with PC.................................................................................................... 56 BToB Lock...............................................................................................................................57 BToB Meeting......................................................................................................................... 57
Accessibility Features........................................................................................................................ 57 Large Text............................................................................................................................... 57 High Contrast Mode................................................................................................................57 Color Correction......................................................................................................................57 Screen Reader........................................................................................................................58
Setting Ringtones.............................................................................................................................. 58
Wireless Network.......................................................................................58 Activating the Wi-Fi Mode................................................................................................................59 Connecting to the Wireless Network.................................................................................................59
Connecting to an Available Wireless Network Manually........................................................ 59 Connecting to the Wireless Network Using WPS.................................................................. 59 Adding a Wireless Network manually.....................................................................................60
Viewing the Wireless Network Information....................................................................................... 61 Deactivating the Wi-Fi Mode.............................................................................................................61 Disconnecting the Wireless Network Connection............................................................................. 61
Optional Accessories with Your Phone...................................................61 Bluetooth Headset............................................................................................................................. 62 USB Headset.....................................................................................................................................62 Wireless Headset.............................................................................................................................. 62 Connecting the Bluetooth Wireless Handset(BTH58)....................................................................... 62 USB Speakerphone CP900 / CP700................................................................................................ 63 Using an EXP50 Expansion Module.................................................................................................63
EXP Key LED Indicators........................................................................................................ 63
Hybrid Mode Settings................................................................................64 Hybrid Mode...................................................................................................................................... 64
Enabling the Quick Ball.......................................................................................................... 64 Switching to Survivability App................................................................................................ 64 Switching to Teams App.........................................................................................................65 Survivability App Screens.......................................................................................................65 Call Features of Survivability App.......................................................................................... 65
Sending Multicast Paging..................................................................................................................66 Setting a Paging Key..............................................................................................................66 Sending a Paging by a Paging Key....................................................................................... 67 Setting a Paging List Key.......................................................................................................68 Setting a Paging Group..........................................................................................................68 Editing a Paging Group.......................................................................................................... 68
Sending a Paging by a Paging List Key.................................................................................69 Deleting a Paging Group........................................................................................................70
Receiving Multicast Paging............................................................................................................... 70
Getting More Information About Microsoft Teams.................................70 Viewing More Information About Microsoft Teams............................................................................70 Company Portal.................................................................................................................................70 Sending Feedback.............................................................................................................................71
Maintaining Teams Devices......................................................................71 Rebooting Your Device......................................................................................................................71 Viewing Device Status.......................................................................................................................71 Resetting Your Device....................................................................................................................... 72
Troubleshooting......................................................................................... 72 Why is the screen blank?..................................................................................................................72 Why does the device display Network unavailable?.......................................................................72 Why does the device display time and date incorrectly?..................................................................72 How can I obtain the MAC address of a device when the device is not powered on?...................... 73 Why can't I receive calls?................................................................................................................. 73 Why doesn't my handset work?........................................................................................................73 How can I switch to Skype for Business edition?.............................................................................73 Checking the IP Address of Device.................................................................................................. 73
| About This Guide | 7
About This Guide
Thank you for choosing Yealink MP56/MP58/MP58-WH/T58A/T56A Teams phone, which is mainly designed to work with the Microsoft Teams client. This guide provides everything you need to quickly use your new device. Firstly, verify with your system administrator that the IP network is ready for device configuration. Also, be sure to read the Quick Start Guide in the product package.
Related Documentations
Related Documentations You can find the following types of documents from each product support page on Yealink Support:
Release Notes: This guide describes whats new for a new device firmware. Quick Start Guide: This guide describes the contents of your package, how to assemble the device or
accessory. This guide is also included in your device package. Administrator Guide: This guide provides detailed information about setting up your network and
configuring features. Regulatory Notice: This guide provides information for all regulatory and safety guidance.
Getting Started
This chapter aims to make you familiar with the phone user interface.
Note: As you read this guide, keep in mind that some features are configurable by your system administrator or determined by your device environment. As a result, some features may not be enabled or may be operated differently on your device. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your device.
T58A and T56A Hardwares MP56 Hardware MP58/MP58-WH Hardware BTH58 Hardware Power LED Indicator of the Phone Power LED Indicator of the BTH58 Accessing Screens on Yealink Teams Phones Entering Data and Editing Fields
T58A and T56A Hardwares
The following figure displays the hardware features on the T58A and T56A phones. The table lists each feature numbered in the figure.
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No. Name Description
1 Power Indicator LED
Indicates phone statuses:
When receiving an incoming call, it fast flashes.
When receiving a voice message, it slowly flashes.
2 Touch Screen 7 inches (1024 x 600) capacitive (5 points) touch screen, tap to select items and navigate menus.
3 HEADSET Key Enables you to place and receive calls through a headset.
The LED indicator glows green when the headset is activated.
4 MUTE Key Mutes local audio during calls and conferences.
The LED indicator glows red when the mute feature is activated.
5 REDIAL Key Redials a dialed number.
6 Speakerphone Key
Enables you to place and receive calls using the speakerphone.
The LED indicator glows green when the speakerphone is activated.
7 TRANSFER Key Transfers a call.
8 HOLD Key Places a call on hold or resumes a held call.
9 MESSAGE Key Accesses your voice messages.
10 Volume Key Adjust the volume of handset, headset, speaker, or ringer.
11 Keypad Keys Enable you to enter numbers, letters, and special characters.
12 Speaker Provides audio output during hands-free.
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No. Name Description
13 Reversible Tab Secures the handset in the handset cradle when the phone is mounted vertically. For more information on how to adjust the reversible tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones.
14 Hookswitch When the user lifts the handset from the cradle, the hookswitch is automatically activated and the network is connected.
When the user puts the handset back to the cradle, the network is connected.
MP56 Hardware The following figure displays the hardware features on the MP56 phones. The table lists each feature numbered in the figure.
No. Name Description
1 Power Indicator LED
Indicates phone statuses.
2 Touch Screen 7 inches (800 x 480) capacitive (5 points) touch screen, tap to select items and navigate menus.
3 HEADSET Key Enables you to place and receive calls through a headset.
The LED indicator glows green when the headset is activated.
4 MUTE Key Mutes local audio during calls and conferences.
The LED indicator glows red when the mute feature is activated.
5 Teams Key Initiates a Teams conference call by meet now.
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No. Name Description
6 Speakerphone Key
Enables you to place and receive calls using the speakerphone.
The LED indicator glows green when the speakerphone is activated.
7 TRANSFER Key Transfers a call.
8 HOLD Key Places a call on hold or resumes a held call.
9 REDIAL Key Redials a dialed number.
10 Volume Key Adjust the volume of handset, headset, speaker, or ringer.
11 Keypad Keys Enable you to enter numbers, letters, and special characters.
12 Speaker Provides audio output during hands-free.
13 Reversible Tab Secures the handset in the handset cradle when the phone is mounted vertically.
MP58/MP58-WH Hardware The following figure displays the hardware features on the MP58&MP58-WH phones. The table lists each feature numbered in the figure.
Note: MP58 uses the Bluetooth wireless handset (BTH58) is called MP58-WH.
No. Name Description
1 Reversible Tab Secures the handset in the handset cradle when the phone is mounted vertically.
2 Speaker Provides audio output during hands-free.
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No. Name Description
3 TRANSFER Key Transfers a call.
4 HOLD Key Places a call on hold or resumes a held call.
5 REDIAL Key Redials a dialed number.
6 Volume Key Adjust the volume of handset, headset, speaker, or ringer.
7 Power LED Indicator Indicates phone statuses.
8 Touch Screen 7 inches (1024 x 600) capacitive touch screen, tap to select items and navigate menus.
9 Keypad Keys Enable you to enter numbers, letters, and special characters.
10 HEADSET Key Enables you to place and receive calls through a headset.
The LED indicator glows green when the headset is activated.
11 MUTE Key Mutes local audio during calls and conferences.
The LED indicator glows red when the mute feature is activated.
12 Teams Key Initiates a Teams conference call by meet now.
13 Speakerphone Key Enables you to place and receive calls using the speakerphone.
The LED indicator glows green when the speakerphone is activated.
Related concepts BTH58 Hardware
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BTH58 Hardware BTH58 is the Bluetooth wireless handset for MP58-WH.
No. Name Description
1 LED Indicator Indicates handset statuses.
2 Hookswitch Key Answer/Reject/Hang up a call. Long press 3s to turn on the handset. Long press 8s to turn off the handset.
3 Mute Key Toggles and indicates the mute feature.
4 Microphone Provides audio input during calling.
5 Speaker Provides audio output during calling.
6 Volume Control Keys Adjust the volume of the handset and the phone.
7 Charging Contacts Place the handset on the phone handset cradle, the handset starts charging.
Related concepts Power LED Indicator of the BTH58 Related information Connecting the Bluetooth Wireless Handset(BTH58)
Power LED Indicator of the Phone
LED Status Description
Red The phone is initializing.
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LED Status Description
Fast-flashing red (300ms) The phone is ringing.
Slowly-flashing red (1s) The phone receives a voicemail or misses a call.
Red for 500ms and off for 3s alternately
The phone enters power-saving mode.
Note: The above introduces the default LED status. Your system administrator can configure the status of the power LED indicator.
Power LED Indicator of the BTH58
LED Status Description
Solid green The handset charges fully.
Green for 1s The handset turns on.
Fast-flashing orange The handset is pairing with the phone.
Slowly-flashing orange The handset is reconnecting.
Orange for 1s The handset is connected to the phone.
Fast-flashing red Receives a call and the handset is not on the phone handset cradle.
Slowly-flashing red The handset's battery is low.
Solid red The handset is charging.
Red for 3s The handset turns off automatically.
Red and green flashing alternately
The handset is finding the phone.
Red, green and orange flashing alternately
The handset is upgrading.
Accessing Screens on Yealink Teams Phones You can navigate the menu bar at the bottom of the touch screen to access the following screens easily.
Home Screen Accessing the Calls Screen Accessing the Calendar Screen Accessing the Voicemail Screen Accessing the People Screen
Home Screen You can enable home screen on your phone.
Procedure
Go to > Settings > Home screen.
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Accessing the Calls Screen The Calls screen is displayed after the phone startup. You can place a call from the history entry or view the favorites information from the Calls screen.
NO. Name Description
1 FAVORITES & RECENT
FAVORITES: Displays favorite contacts.
RECENT: Displays recent calls.
2 Tap to retrieve a parked call.
3 Tap to search for a contact.
4 Tap to initiate a call.
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NO. Name Description
5 Dial Pad Enter numbers.
Accessing the Calendar Screen You can access the Calendar screen to join or schedule meetings.
1. Tap Calendar.
NO. Name Description
1 Scheduled meeting list Displays all the scheduled on the Teams phone, from Teams client or Outlook.
2 Tap to join the corresponding scheduled meeting.
3 Tap to schedule a meeting.
4 Meeting details Tap the corresponding scheduled meeting to view the meeting details.
Accessing the Voicemail Screen
You can listen to voicemails or place calls to contacts from the Voicemail screen.
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1. Tap More > Voicemail.
NO. Name Description
1 Voicemail list Displays all the voicemails stored in the voicemail list.
2 Tap to play the voicemail.
3 Tap to change the playback speed of the voicemail.
4 Operation options Tap to view information of contact.
Tap to call the contact.
Tap to delete the voicemail.
5 Contact details Displays the contact details and tap to place a call.
| Getting Started | 17
Accessing the People Screen You can access the People screen to manage all your contacts.
1. Tap More > People.
NO. Name Description
1 Contacts list Displays all the contacts on the phone or contacts in a specific group.
2 Tap to create new group or add contacts from directory.
3 Contact details Tap the corresponding contact to view the contact details.
Entering Data and Editing Fields
Using the On-screen Keyboard Using the On-screen Dial Pad Using the Phone Keypad
Using the On-screen Keyboard Before using the on-screen keyboard to enter data, you need to know the function of the keys on the on- screen keyboard. The Teams phone supports the Android Keyboard (AOSP)- English (US) and Japanese IME input methods.
English input method as an example:
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No. Item Description
1 26 English Letters Tap to enter letters. Long tap a key and then slide to choose one of the options to enter an
alternate character.
2 Delete Key Tap to delete the entered characters one by one. Long tap to delete two or more characters.
Next Key Tap to go to the next field.
Done Key Tap to confirm the settings.
Tap to enter a new line.
3 Label automatically to identify the context- sensitive features.
Go Key Tap to search for the people.
4 Tap to switch between the uppercase input mode and lower case.
5 Input Modes Tap to switch among input modes: character/number/letter.
6 Special Characters Tap to enter the corresponding character.
7 Space Key Tap to enter spaces. Long tap to switch to Japanese input method.
Using the On-screen Dial Pad Instead of using the on-screen keyboard, you can also use the dial pad on the dialing screen to enter data. The on-screen dial pad only provides digit keys and the following special characters: * # , + ;.
Procedure
1. Do one of the following:
Pick up the handset. Press the Speakerphone key. Press the HEADSET key.
2. Use the on-screen dial pad to enter numbers.
| Signing into Microsoft Teams and Locking Your Phone | 19
Using the Phone Keypad Instead of using the on-screen keyboard, you can also use the phone keypad to enter data. The phone keypad only provides digit keys and the following special characters: * # , + ;.
Procedure
Press digit keys, pound key, and star key on the phone or long press the pound key or star key to provide more characters.
Signing into Microsoft Teams and Locking Your Phone
You can sign into the device with your Microsoft online account and use phone lock feature when necessary.
Signing into Your Device Signing out of Your Device Phone Lock Using a Teams Phone as a Common Area Phone Signing into a Teams Phone as a Guest User
Signing into Your Device You can sign into your Microsoft online account directly on your device or sign into your device via a web sign-in, which includes your sign-in address and password.
About this task Contact your system administrator to get your sign-in account.
Note: If your system administrator enables the device management feature, the phone supports synchronizing account registration status to YDMP/YMCS.
Signing into Microsoft Teams on Your Device Signing into Microsoft Teams via Web Sign-in
| Signing into Microsoft Teams and Locking Your Phone | 20
Signing into Microsoft Teams on Your Device
Procedure
1. Tap Sign in.
You will be connected to the Company Portal automatically.
2. Enter your user credentials.
3. After the device signs in successfully, tap Got it.
Signing into Microsoft Teams via Web Sign-in
Procedure
1. Tap Sign in.
You will be connected to the Company Portal automatically.
| Signing into Microsoft Teams and Locking Your Phone | 21
2. Tap Sign in from another device from the Sign in screen.
3. Go to https://microsoft.com/devicelogin on your computer.
4. Enter the code shown on your device and select Next.
5. Enter your user credentials or select the desired account to sign in.
A confirmation message is displayed after you successfully sign into Microsoft Intune Company Portal.
Signing out of Your Device After you sign out of your account, you can only use the phone settings feature.
Procedure
1. Go to > Settings > Sign out.
2. Select OK.
Phone Lock When the phone is not used, you can enable the phone lock to prevent unauthorized users from viewing or modifying phone information, such as your scheduled meetings. When the phone is locked, you can still answer the incoming call. If the administrator forcibly enables the phone lock feature on the Microsoft Teams & Skype for Business Admin Center, you cannot disable it on the phone. For more information, contact your system administrator.
Creating a Lock PIN Enabling Phone Lock Setting the Idle Timeout for Phone Lock Unlocking Your Phone Changing Your Lock PIN Disabling Phone Lock
| Signing into Microsoft Teams and Locking Your Phone | 22
Creating a Lock PIN If your administrator sets security restrictions and enables the phone lock for you, you are prompted to set up a lock PIN, which is used for unlocking your phone.
Procedure
1. Tap OK to create a lock PIN on the pop-up menu.
2. Enter the lock PIN in the New PIN field.
3. Enter the lock PIN again in the Confirm PIN field.
4. Tap OK.
Enabling Phone Lock
Procedure
1. Go to > Settings > Device Settings > Phone Lock.
2. Enable Lock Enable.
3. Enter the lock PIN in the New PIN field.
4. Enter the lock PIN again in the Confirm PIN field.
You can use your lock PIN to unlock your phone.
5. Save the change.
Setting the Idle Timeout for Phone Lock You can configure the idle timeout, after which the phone will be locked automatically.
About this task
Note: You can long press # key 3s to lock the phone.
Procedure
1. Go to > Settings > Device Settings > Phone Lock.
2. Enter the unlock PIN and tap Unlock.
3. Tap the Idle time-out field and then select the desired value.
4. Save the change.
Unlocking Your Phone
Procedure
1. Tap on the touch screen.
| Signing into Microsoft Teams and Locking Your Phone | 23
2. Enter the unlock PIN.
Note: You will be forced to sign out after five unsuccessful unlock attempts.
Changing Your Lock PIN You can change your lock PIN at any time.
Procedure
1. Go to > Settings > Device Settings > Phone Lock.
2. Enter the unlock PIN and tap Unlock.
3. Enter the new lock PIN in the New PIN field.
4. Enter the lock PIN again in the C