Contents

Contents
About This Guide
- Related Documentations
Getting Started
- T55A Hardware
- MP54 Hardware
- Overview of Phone Screens
  - Idle Screen
  - Dialing Screen
  - Favorites Screen
  - History Screen
  - Contacts Screen
  - Calls Screen
- Icon Introductions
  - Icons in the Status Bar
  - Icons in the Main Window
- LED Instructions
  - Power Indicator LED
- Entering Data and Editing Fields
  - Using the Onscreen Keyboard
  - Using the Onscreen Dial Pad
  - Using the Phone Keypad
Signing into and Locking Your Phone
- Multi-Factor Authentication (MFA)
  - Binding Online Account with Your Mobile Phone Number
  - Passing Multi-Factor Authentication
- Signing into Your Phone
  - Sign in Using Your Skype for Business User Credentials
  - Sign in Using BToE
  - Sign in Using Your PIN Authentication Credentials
  - Sign in Using Web
  - Signing out of the Phone
- Using a Common Area Phone (CAP)
  - Setting a Common Area Phone
  - Signing into a Common Area Phone
  - Signing out of the Common Area Phone
- Using Hot Desking Feature
  - Sign in as a Guest User
  - Signing out of the Guest User
  - Disabling Hot Desking
- Phone Lock
  - Tips for Phone Lock
  - Setting a Lock PIN
  - Setting the Idle Timeout for Phone Lock
  - Setting the Unlock Attempts
  - Locking Your Phone
  - Unlocking Your Phone
  - Changing Your Lock PIN
  - Resetting Your Lock PIN
  - Disabling Phone Lock
Audio Calls
- Switching among the Handset, Speakerphone, and Headset Modes
- Placing Calls
  - Placing Calls using the Dialer
  - Placing Multiple Calls
  - Placing Calls from a Locked Phone
  - Placing Calls from the Call History
  - Calling Favorites from the Favorites Screen
  - Calling Contacts from the Contacts Screen
  - Calling Contacts from the Search Results List
  - Setting a Hotline Number and Delay Time
- Answering Calls
  - Answering Calls
  - Answering a Call When in a Call
  - Answering Calls Automatically
- Muting and Unmuting Audio
- Holding and Resuming Calls
  - Placing a Call on Hold
  - Resuming a Call
- Ending Calls
- Transferring Calls
  - Performing a Blind Transfer
  - Performing a Consultative Transfer
- Parking and Retrieving Calls
  - Parking Skype for Business Calls
  - Retrieve Parked Calls on the Same Phone
  - Retrieve Parked Calls on Another Phone
- Silencing or Rejecting Incoming Calls
  - Silencing Incoming Calls
  - Rejecting Incoming Calls
- Forwarding an Incoming Call Manually
  - Forwarding an Incoming Call to a Contact Manually
  - Forwarding an Incoming Call to Your Voicemail Manually
- Forwarding All Incoming Calls
  - Forwarding Calls to a Contact
  - Forwarding Calls to Voicemail
  - Forwarding Calls to Delegates
  - Simultaneously Ring a Contact
  - Simultaneously Ring a Group of Contacts
  - Simultaneously Ring Delegates
  - Disabling Call Forward Feature
  - Configuring the Delay Time for Forwarding Incoming Calls
Skype for Business Conferences
- Initiating a SfB Conference Call
  - Initiating a SfB Conference Call by Meet Now
  - Initiating a SfB Conference Call during a Call
  - Initiating a SfB Conference by Calling a Group of Participants
  - Initiating a SfB Conference by Merging Multiple Calls
  - Initiating a SfB Conference by Merging an Active Call and a Hold Call
- Sending the SfB Conference Information
- Viewing the SfB Conference Participants
- Managing the SfB Conference Participants
  - Muting and Unmuting All Conference Participants
  - Muting or Unmuting Individual Conference Participants
  - Demoting or Promoting Conference Participants
  - Enabling or Disabling Conference Announcements
  - Locking or Unlocking a Conference Call
  - Admitting or Denying Participants to a Locked Conference Call
  - Removing Conference Participants
- Leaving the SfB Conference
Recording Audios
- Recording Local Audios
- Recording a Call
- Playing the Recorded Audios
- Copying Recorded Audios to USB Flash Drive
  - Copying a Recorded Audio to USB Flash Drive
  - Copying Multiple Recorded Audios to USB Flash Drive
- Renaming the Recorded Audios
- Deleting the Recorded Audios
  - Deleting a Recorded Audio
  - Deleting Multiple Recorded Audios
- Checking Storage Space
Boss-Admin for Skype for Business
- Assigning Delegates
- Viewing the Delegates Group
- Viewing Bosses
- Editing Delegates
- Managing Calls on the Boss's Line
  - Responding to Incoming Boss Calls
  - Viewing Held Boss Calls
  - Resuming Held Boss Calls
  - Transferring a Boss Call
  - Resuming a Transferred Boss Call
  - Transferring a Call to a Boss's Voicemail
  - Placing a Call on Behalf of a Boss
  - Initiating a Conference Call on Behalf of a Boss
  - Joining a Conference Call on Behalf of a Boss
Managing the Call History
- Viewing Call Records
- Deleting Call Records
  - Deleting a Call Record
  - Deleting Multiple Call Records
- Disabling Contact Avatar
- Disabling History Record
Managing Contact Directory
- Searching for Contacts
- Skype for Business Directory
  - Adding Skype for Business Contacts
    - Adding Skype for Business Contacts from the Search Results
    - Adding Skype for Business Contacts from Local Directory
    - Adding Skype for Business Contacts from Call Records
  - Viewing Skype for Business Contacts
  - Deleting Skype for Business Contacts
- Local Directory
  - Adding Local Contacts
    - Adding Local Contacts Manually
    - Adding Local Contacts from Skype for Business Directory
    - Adding Local Contacts from the History Record
  - Viewing Local Contacts
  - Editing Local Contacts
  - Deleting Local Contacts
  - Searching for Local Contacts
Managing Favorites
- Skype for Business Favorites
  - Adding Skype for Business Favorites
  - Viewing Skype for Business Favorites on the Favorites Screen
  - Viewing Skype for Business Favorites in the Directory
- Local Favorites
  - Adding Local Favorites
  - Viewing Local Favorites on the Favorites Screen
  - Viewing Local Favorites on the Contacts Screen
  - Reordering Local Favorites
  - Deleting Local Favorites
Using the Voicemail
- Leaving a Voicemail
- Accessing the Message Center
- Managing the Voicemail
  - Listening to the Voicemail
  - Calling a Contact from Voicemail
  - Marking the Message as Read or Unread
  - Deleting Voicemail Messages
Using the Calendar
- Opening the Calendar
- Conference Status
- Navigating Month View
- Navigating Day View
- Displaying Meeting View on the Calendar
- Tracking the Calendar
- Turning off the Conference Reminders
- Setting the Reminder Interval
- Responding to Conference Reminders
- Joining Skype Conferences
  - Joining a Skype Conference from a Conference Reminder
  - Joining a Skype Conference from Meeting View
  - Joining a Skype Conference by Dialing the Conference Dial-in Number
Phone Settings
- Setting the Language
- Changing the Backlight Brightness and Time
- Disabling Playing Tone
- Disabling Call Waiting
- Changing the Administrator Password
- Time and Date Display
  - Setting Time and Date Manually
  - Changing the Time and Date Format
- Setting a Send Key
- Setting Screen Savers
- Changing Audio Settings
  - Adjusting the Volume
  - Setting a Ringtone for the Phone
  - Setting a Ringtone for a Contact
  - Setting a Ringtone for Incoming Private Line
  - Setting a Ringtone for an Incoming Team-Call
  - Setting a Ringtone for the Response Group
  - Turning off the Key Tone
- Presence
  - Updating Your Skype for Business Presence
- Enhanced 911
  - E911 Location Tip
  - Adding the Location Information
  - Selecting a Default Location
  - Viewing the Location Information
Advanced Phone Features
- Privacy Mode
  - Modifying the Privacy Mode from the Phone
  - Modifying the Privacy Mode from the Skype for Business Client
- Editing Your Team-Call Group Members
- Private Lines
- Call Queue
- Response Group
- Group Call Pickup
  - Picking Up a Call for Your Group
- Shared Line Appearance(SLA)
  - Viewing Shared Line Appearances
  - Answering SLA Calls
  - Placing SLA Calls on Hold
  - Resuming Held SLA Calls
  - Missed and Received Calls on Shared Lines
- Branch Office Resiliency
Wireless Network
- Connecting the Wi-Fi USB Dongle WF50
- Activating the Wi-Fi Mode
- Connecting to the Wireless Network
  - Connecting to an Available Wireless Network Manually
  - Connecting to the Wireless Network Using WPS
    - Connecting to the Wireless Network Using PBC
    - Connecting to the Wireless Network Using PIN
  - Adding a Wireless Network Manually
- Viewing the Wireless Network Information
- Disconnecting the Wireless Network Connection
- Deactivating the Wi-Fi Mode
Connecting a Bluetooth-enabled Mobile Phone
- Activating the Bluetooth Mode
- Pairing and Connecting the Bluetooth-Enabled Mobile Phone
- Placing a Mobile Call over Bluetooth on your Mobile Phone
- Handling Incoming Mobile Phone Calls on the Phone
- Deactivating the Phone Audio Feature
- Editing Your Phone's Bluetooth Device Name
- Disabling Bluetooth Device Discovery
- Renaming the Paired Bluetooth Devices
- Disconnecting the Bluetooth Device
- Un-pairing the Mobile Phone
- Deactivating the Bluetooth Mode
Using Yealink BToE Connector Software
- Getting Started with BToE
- Downloading and Installing the Yealink BToE Connector Software
- Starting the Yealink BToE Connector Software
- Setting Yealink BToE Connector Software
- Pairing Your Phone with Your PC
  - Enabling BToE and Selecting a Paring Mode
  - Pairing Your Phone with Your PC over Ethernet
  - Pairing Your Phone with Your PC using Phone IP Address
  - Viewing Pairing Status
- Using Your Phone as Your Primary Audio Device for Your PC
- Using BToE to Lock and Unlock Your Phone
- Turning off Phone Lock with PC
- Using BToE to Manage Calls on Your Phone and Skype for Business Client
  - Setting Your Phone as Your Primary Audio Device
  - Answering BToE Calls
  - Placing Calls
  - Pausing and Resuming BToE Calls
  - Moving Call Audio between Your Phone and PC
- Disabling BToE on Your Phone
- Exiting Yealink BToE Connector Software
- Uninstalling the Yealink BToE Connector Software
Maintaining Skype for Business Phones
- Rebooting Your Phone
- Viewing Phone Status
- Updating Phone Firmware
- Resetting Your Phone
Troubleshooting
- Why is the screen blank?
- Why does the device display Network unavailable?
- Why does the device display time and date incorrectly?
- How can I obtain the MAC address of a device when the device is not powered on?
- Why cant I sign into the Skype for Business server on the phone?
- Why can't the phone pair with my Skype for Business client?
- Why can't I see the Calendar menu on the phone?
- Why can't I get a dial tone?
- Why doesn't the phone ring?
- Why can't I receive calls?
- How can I switch to Teams edition?
- Why doesn't my handset work?
Regulatory Notices
- Service Agreements
- Limitations of Liability
- Safety Instructions

Yealink MP54,T55A Skype for Business User's Guide

Yealink MP54,T55A Skype for Business manual cover

Pages 97

Year 2020

Language(s)

of 97

Yealink MP54,T55A Skype for Business Specification

The Yealink MP54 and T55A are professional-grade IP phones designed for seamless integration with Skype for Business, offering high-quality voice communications and a user-friendly experience. The Yealink MP54 features a 4-inch capacitive touch screen, providing an intuitive interface for users to easily manage calls and access various features. It is powered by Android 9.0 OS, ensuring a responsive and flexible performance for business environments. The MP54 supports Yealink's Optima HD Voice technology and the hardware and software designs combine to deliver rich audio quality, including support for Noise Proof Technology that reduces background interruptions.

The T55A, also integrated with Skype for Business, offers a similar user-centric design with a 4.3-inch touch screen display. It is also based on the Android OS, enhancing its adaptability and functionality. Equipped with Yealink’s Acoustic Shield technology, the T55A ensures clear voice communication by minimizing surrounding noise. Both models support a range of audio codecs including Opus and G.722, enhancing the audio experience across varying network conditions. They are equipped with dual-port Gigabit Ethernet with integrated PoE, simplifying installation and connectivity. Additionally, these devices support Bluetooth, Wi-Fi, and USB headset connections, offering versatile options for user preferences.

The Yealink MP54 and T55A are designed to meet the communication needs of business professionals, offering reliable performance, superior audio quality, and seamless integration with Skype for Business, making them ideal choices for modern office environments seeking efficient and effective communication solutions.

Yealink MP54,T55A Skype for Business F.A.Q.

How do I set up my Yealink MP54 for Skype for Business?

To set up your Yealink MP54 for Skype for Business, first ensure the phone is connected to the network. Then, navigate to 'Settings' > 'Accounts' and enter your Skype for Business credentials. Follow the on-screen prompts to complete the setup.

How can I troubleshoot audio issues on my Yealink T55A?

To troubleshoot audio issues on the Yealink T55A, check the volume settings and ensure the handset or headset is properly connected. If the issue persists, try rebooting the phone or updating the firmware to the latest version.

What is the procedure to update firmware on a Yealink MP54?

To update the firmware on a Yealink MP54, go to 'Settings' > 'Basic' > 'Update', and select 'Check for Updates'. If a new firmware version is available, follow the prompts to download and install it.

How can I reset my Yealink T55A to factory settings?

To reset the Yealink T55A to factory settings, press 'Menu' > 'Settings' > 'Advanced'. Enter the administrator password (default is 'admin') and select 'Reset to Factory' from the options.

Can the Yealink MP54 be used with a headset?

Yes, the Yealink MP54 supports headsets. You can connect a headset via the RJ9 port or use a USB headset for better audio quality and convenience.

How do I configure speed dial on the Yealink T55A?

To configure speed dial on the Yealink T55A, press 'Menu' > 'Features' > 'DSS Keys'. Select an available key, choose 'Speed Dial', and enter the desired contact number. Save your settings to activate the speed dial.

What steps should I take if the Yealink MP54 screen is frozen?

If the Yealink MP54 screen is frozen, try performing a soft reset by disconnecting the power supply and reconnecting it. If the problem persists, consider performing a factory reset or contacting support.

Is it possible to customize the ringtone on Yealink T55A?

Yes, you can customize the ringtone on the Yealink T55A by navigating to 'Menu' > 'Settings' > 'Basic' > 'Sound' > 'Ring Tones' and selecting your preferred ringtone from the list.

How do I enable call forwarding on the Yealink MP54?

To enable call forwarding on the Yealink MP54, go to 'Menu' > 'Features' > 'Call Forward'. Choose the type of forwarding you want and enter the forwarding number. Save your settings to activate call forwarding.

Can I use the Yealink T55A with Microsoft Teams instead of Skype for Business?

Yes, the Yealink T55A can be switched to Microsoft Teams mode. This can be done by updating the firmware to a Teams-certified version and following the setup instructions for Microsoft Teams.