Grandstream WP820 Administration Guide

Grandstream WP820 Wi-Fi Phone manual cover
Pages 98
Year 0
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Grandstream WP820 Wi-Fi Phone Specification

The Grandstream WP820 is a versatile Wi-Fi phone designed for seamless mobility and communication. It operates on dual-band Wi-Fi, supporting both 2.4GHz and 5GHz frequencies, ensuring robust connectivity and minimizing interference. This device is equipped with two SIP accounts and features HD voice on both the handset and speakerphone, delivering crystal-clear audio for optimal communication experiences. The WP820 is powered by a rechargeable 1500mAh battery, providing up to 7.5 hours of talk time and up to 150 hours of standby time, making it suitable for extensive use throughout the day. It includes a 2.4-inch color LCD screen offering an intuitive user interface for easy navigation. The phone is built with advanced security protocols, including WPA/WPA2, to safeguard wireless communication. It supports Bluetooth for pairing with headsets and other mobile devices, enhancing its usability in various environments. The WP820 also features push-to-talk capabilities, allowing instant communication across different devices on the same network. It is designed for seamless integration with Grandstream’s UCM series of IP PBXs and other major SIP platforms, ensuring broad compatibility and flexibility. The phone’s rugged design incorporates anti-shock technology, making it ideal for challenging environments. With its comprehensive set of features, the Grandstream WP820 is an excellent solution for businesses seeking reliable wireless communication tools with maximum mobility and efficiency.

Grandstream WP820 Wi-Fi Phone F.A.Q.

How do I connect the Grandstream WP820 to a Wi-Fi network?

To connect the WP820 to a Wi-Fi network, go to 'Settings' > 'Network' > 'Wi-Fi', then turn on Wi-Fi and select the desired network. Enter the password if required.

What should I do if my WP820 cannot connect to Wi-Fi?

Ensure the Wi-Fi network is operational and within range. Reboot the phone and router, and check for correct Wi-Fi credentials. Update the phone's firmware if necessary.

How can I update the firmware on my Grandstream WP820?

To update the firmware, navigate to 'Settings' > 'System' > 'Upgrade'. Choose the preferred upgrade method, such as HTTP or TFTP, and follow the prompts to complete the upgrade.

What is the battery life of the Grandstream WP820, and how do I extend it?

The WP820 offers up to 7.5 hours of talk time. To extend battery life, reduce screen brightness, disable unused features like Bluetooth, and close background applications.

How do I perform a factory reset on the WP820?

To perform a factory reset, go to 'Settings' > 'System' > 'Factory Reset'. Confirm the action when prompted. This will erase all custom settings and data.

Can I use a Bluetooth headset with the Grandstream WP820?

Yes, the WP820 supports Bluetooth headsets. Enable Bluetooth in 'Settings' > 'Bluetooth', search for devices, and pair with your headset.

How do I configure the SIP account on my WP820?

Go to 'Settings' > 'Account' > 'SIP Account', and enter the SIP server details, username, and password provided by your VoIP service provider. Save the configuration.

What should I do if the call quality is poor on my Grandstream WP820?

Ensure a strong Wi-Fi signal and reduce interference from other devices. Check network settings for QoS prioritization, and update firmware if issues persist.

How do I access the voicemail on the WP820?

Press the voicemail button on the phone or dial the voicemail access number provided by your service provider. Follow the voice prompts to listen to messages.

What steps can I take if the WP820 screen is frozen or unresponsive?

Try performing a soft reset by holding down the power button until the phone restarts. If the issue persists, consider a factory reset as a last resort.