4
Method 2 >> Conguration via Web-based Quick Setup Wizard (Continued)
If Dynamic IP is detected, there will appear the MAC Clone page. In most cases, there is no need to clone the MAC address. You can select No, I do NOT need to clone MAC address and then click Next to continue.
Troubleshooting
If your router does not work properly, you can reset it and then configure it again. With the Router powered on, press and hold the WPS/RESET button on the rear panel for approximately 8 seconds before releasing it.
3. How do I restore my Routers conguration to its factory default settings?
4. What can I do if I forget my password?
1) For default wireless password: Please refer to the Wireless Password/PIN labeled on the bottom of the Router.
2) For the web management page password: Reset the router rst and then use the default user name and password: admin, admin.
1) Verify all the hardware connections. The computer should be connected to the Ethernet port(yellow).
2) Turn off the router and turn it back on.
3) Change another cable\web browser\computer.
4) Check the IP settings of your computer, and ensure that it is set to "Obtain an IP address automatically".
1. What can I do if I cannot access the Internet? 2. What can I do if I cannot open the web-based management page?
1) Make sure that computer can access the Internet when connected directly to the modem using an Ethernet cable.
2) Check that if all cables are connected correctly. Try
different Ethernet cables to ensure they are working properly.
3) Check that if you are able to access the Routers web management page. If not, please refer to What can I do if I cannot open the web-based management page?.
4) Please log in the web management page (http://tplinklogin.net), click the menu Network > WAN, and ensure that the WAN Connection Type is Dynamic IP; this is the suitable connection type for most DSL/Cable modem and other network.
5) For cable modem users, please try rebooting the modem
rst. If the problem persists, please go to Network > MAC Clone, and click Clone MAC Address and then Save. After the above two steps, if you are still unable to access the Internet, please contact our technical support for further assistance.
www.tp-link.comTP-LINK TECHNOLOGIES CO., LTD.
WPS/RESET ON/OFF
WPS/RESET ON/OFF
Technical Support www.tp-link.com/en/support/faq
For all other technical support, please contact us by using the following details:
For more troubleshooting help, go to To download the latest Firmware, Driver, Utility and User Guide, go to http://www.tp-link.com/en/support/download/
Singapore
Tel: +86 755 2650 4400 Fee: Depending on rate of dierent carriers, IDD. E-mail: [email protected] Service time: 24hrs, 7 days a week
Tel: +65 6284 0493 Fee: Depending on rate of dierent carriers. E-mail: [email protected] Service time: 24hrs, 7 days a week
Tel: +44 (0) 845 147 0017 Fee: Landline: 1p-10.5p/min, depending on the time of day. Mobile: 15p-40p/min, depending on your mobile network. E-mail: [email protected] Service time: 24hrs, 7days a week
Germany / Austria Tel: +49 1805 875 465 (German Service) +49 1805 TPLINK +43 820 820 360 Fee: Landline from Germany: 0.14EUR/min. Landline from Austria: 0.20EUR/min. E-mail: [email protected] Service Time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+1 or GMT+2 (DST in Germany) * Except bank holidays in Hesse
USA / Canada Toll Free: +1 866 225 8139 E-mail: [email protected](USA) [email protected](Canada) Service time: 24hrs, 7days a week Malaysia Toll Free: 1300 88 875 465 E-mail: [email protected] Service time: 24hrs, 7days a week
Russian Federation Tel: 8 (499) 754 5560 (Moscow NO.) 8 (800) 250 5560 (Toll-free within RF) E-mail: [email protected] Service time: From 9:00 to 21:00 (Moscow time) *Except weekends and holidays in RF
Tel: (+62 )021 6386 1936 Fee: Depending on rate of dierent carriers. E-mail: [email protected] Service time: Sunday to Friday, 09:00 to 12:00, 13:00 to 18:00 *Except public holidays
Switzerland Tel: +41 (0) 848 800 998 (German Service) E-mail: [email protected] Fee: 4-8 Rp/min, depending on rate of dierent time Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00. GMT+ 1 or GMT+ 2 (DST)
Indonesia
Australia / New Zealand
Turkey
Tel: AU 1300 87 5465 (Depending on 1300 policy.) NZ 0800 87 5465 (Toll Free) E-mail: [email protected] (Australia) [email protected] (New Zealand) Service time: 24hrs, 7 days a week
Tel: 0850 72 444 88Turkish Service Fee: Depending on rate of dierent carriers. E-mail: [email protected] Service time: 9:00 to 21:00, 7days a week
Italy Tel: +39 023 051 9020 Fee: Depending on rate of dierent carriers. E-mail: [email protected] Service time: Monday to Friday, 09:00 to 13:00; 14:00 to 18:00
Tel: 0 800 505 508 Fee: Free for Landline; Mobile: Depending on rate of dierent carriers E-mail: [email protected] Service time: Monday to Friday 10:00 to 22:00
Toll Free: 0800 608 9799 (Portuguese Service) E-mail: [email protected] Service time: Monday to Friday, 9:00 to 20:00; Saturday, 9:00 to15:00 Poland Tel: +48 (0) 801 080 618 +48 223 606 363 (if calls from mobile phone) Fee: Depending on rate of dierent carriers. E-mail: [email protected] Service time: Monday to Friday 9:00 to 17:00 GMT+1 or GMT+2 (DST) France Tel: 0820 800 860 (French service) Email: support.fr @tp-link.com Fee: 0.118 EUR/min from France Service time: Monday to Friday, 9:00 to 18:00 *Except French Bank holidays
UK
Global
Ukraine
Brazil
5 You can rename your wireless network and create your own password on this page. The default wireless network name is TP-LINK_XXXXXX; and the default wireless password, the same as the PIN code, is printed on the bottom label. Click Next to continue.
Click Finish to make your settings take eect.6
Appendix: Additional Features
You can set up additional features by referring to the Technical Support page on the TP-LINK website or the User Guide on the resource CD.
Scan the QR code to access the Technical Support page.
Or access the website:http://www.tp-link.com/en/support/faq
Open ports for Game Console FAQ ID: 72
Set up Bandwidth Control FAQ ID: 194
Set up Parental Control FAQ ID: 350
Set up Access Control
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