Contents

INTRODUCTION
SUPPORTED PMS FEATURES
- Check-in
- Check-out
- Update Entry
- Update Room Status
- Room Move
- Wake-up Call
  - Wake-up Call Action Status
  - Wake-up Call Types
    - Single
    - Daily
  - Wake-up Answer Status
    - Answered
    - Rejected
    - No Answer
    - Error
- MSG Notification
- Do Not Disturb
- Mini Bar
UCM6XXX CONFIGURATION
- Create Extensions
- Configure UCM6XXX with PMS Server
- Room Management
- Wake Up Service
- Mini Bar
  - Create New Mini Bar
  - Create New Maid
  - Create Consumer Goods
  - Using Mini Bar
CREATE CUSTOM PROMPT
- Record New Custom Prompt
- Upload Custom Prompt

Grandstream UCM6202 HMobile PMS Integration Guide

Grandstream UCM6202 HMobile PMS Hub manual cover

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Grandstream UCM6202 HMobile PMS Hub Specification

The Grandstream UCM6202 HMobile PMS Hub is a versatile and robust IP PBX appliance designed to integrate seamlessly with hotel management systems, providing enhanced communication solutions for hospitality environments. It supports up to 500 users and 30 concurrent calls, making it suitable for small to medium-sized operations. This device efficiently bridges telecommunication systems with property management software, streamlining operations and improving guest experience.

The UCM6202 is powered by an advanced Asterisk-based platform, ensuring reliable performance and extensive feature sets. It offers comprehensive voice, video, data, and mobility capabilities without licensing fees, making it a cost-effective solution. The appliance includes two FXO ports for PSTN connectivity and two FXS ports for analog phones, enabling flexible deployment options. SIP trunk support further enhances scalability and integration possibilities.

Security is a priority, with the UCM6202 offering robust protection through SRTP, TLS, and HTTPS encryption protocols, alongside built-in firewalls and blacklists to guard against unauthorized access. The hub's intuitive web user interface simplifies configuration and management, while zero-configuration provisioning streamlines device registration.

The UCM6202 also supports a wide range of communication features such as call routing, IVR, auto-attendants, call queues, and voicemail to email, tailored to meet the unique needs of hospitality settings. Its seamless integration with HMobile PMS ensures real-time data synchronization, optimizing front desk operations and guest service management. The Grandstream UCM6202 HMobile PMS Hub is a reliable and feature-rich communication solution, ensuring efficient and secure operations for modern hospitality environments.

Grandstream UCM6202 HMobile PMS Hub F.A.Q.

How do I connect the Grandstream UCM6202 to the HMobile PMS Hub?

To connect the UCM6202 to the HMobile PMS Hub, ensure both devices are on the same network. Navigate to the UCM6202 web interface, go to Settings > PMS, and configure the PMS settings to communicate with the HMobile PMS Hub using the provided API credentials.

What should I do if the Grandstream UCM6202 is not recognizing the HMobile PMS Hub?

Check the network connection between the UCM6202 and the PMS Hub. Ensure that the IP addresses are correctly configured and that there are no firewall rules blocking the communication. Verify that the API credentials are correct in the PMS settings.

How can I update the firmware of the Grandstream UCM6202?

To update the firmware, log in to the UCM6202 web interface, navigate to Maintenance > Upgrade, and upload the new firmware file. Follow the on-screen instructions to complete the update process.

What are the common maintenance tasks for the Grandstream UCM6202?

Regular maintenance tasks include checking for firmware updates, backing up configuration settings, monitoring system logs for errors, and ensuring that all connected devices are functioning properly.

How do I reset the Grandstream UCM6202 to factory settings?

To reset the UCM6202 to factory settings, press and hold the reset button on the device for about 7 seconds until the device reboots. Note that this will erase all configurations.

Can I integrate third-party applications with the Grandstream UCM6202?

Yes, the UCM6202 supports integration with third-party applications through its API. Consult the API documentation for details on supported features and integration processes.

What troubleshooting steps should I take if calls are not routing correctly on the UCM6202?

Check the dial plan and outbound/inbound rules to ensure they are correctly configured. Verify the SIP trunk settings and ensure the network connection is stable and not experiencing packet loss.

How do I backup and restore configurations on the Grandstream UCM6202?

To backup configurations, navigate to Maintenance > Backup, and select the settings to be backed up. To restore, go to the same menu and upload the backup file.

What is the maximum number of concurrent calls supported by the Grandstream UCM6202?

The Grandstream UCM6202 supports up to 30 concurrent calls, depending on the codec and network conditions.

How can I secure the Grandstream UCM6202 from unauthorized access?

To enhance security, change the default admin password, enable firewall rules, disable unused services, and use VPNs for remote access. Regularly review security logs and update the firmware to the latest version.