Grandstream GXV3350 Event Notification Module Guide

Grandstream GXV3350 Event Notification IP Phone manual cover

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Grandstream GXV3350 Event Notification IP Phone Specification

The Grandstream GXV3350 is a sophisticated Event Notification IP Phone designed to integrate seamless communication with advanced video and multimedia capabilities. This device merges the functionalities of a high-definition IP phone and an Android tablet, providing a versatile communication solution for modern enterprises. Powered by Android 7.0, the GXV3350 offers robust performance through its powerful quad-core processor, enabling smooth operation of applications and multitasking.

The phone features a 5-inch capacitive touch screen with a resolution of 1280x720 pixels, delivering clear and sharp visuals. It supports 720p HD video calls, enhancing communication with vivid and lifelike video quality. The GXV3350 is equipped with a 1.3MP camera, dual microphones, and HD audio, ensuring superior sound clarity and video conferencing experiences.

Connectivity options are comprehensive, including dual-band Wi-Fi, Bluetooth, and Gigabit Ethernet ports, facilitating seamless integration into various network environments. The device supports up to 16 SIP accounts and includes advanced telephony features such as call waiting, call transfer, and call forwarding. It also supports EHS (Electronic Hook Switch) with Plantronics and Jabra headsets, providing flexible headset compatibility.

The GXV3350 is designed with security in mind, supporting advanced encryption protocols to safeguard communication. Its Android platform allows users to access a wide range of applications from the Google Play Store, extending its functionality beyond traditional IP phones. Additionally, the phone incorporates PoE (Power over Ethernet) for convenient installation.

Overall, the Grandstream GXV3350 is a comprehensive communication device that combines IP telephony with multimedia features, making it ideal for businesses seeking a unified communication solution with video conferencing capabilities and application integration.

Grandstream GXV3350 Event Notification IP Phone F.A.Q.

How do I set up the Grandstream GXV3350 for the first time?

To set up the Grandstream GXV3350, connect the device to power and network, then follow the on-screen setup wizard to configure language, network settings, and SIP accounts. Ensure all connections are secure and complete the setup wizard.

What should I do if the GXV3350 is not powering on?

Check the power connection and ensure the power adapter is properly connected. If using PoE, verify that the Ethernet cable is connected to a PoE-capable switch. If the issue persists, try using a different power source or adapter.

How can I update the firmware on my GXV3350?

To update the firmware, access the phone's web interface, navigate to Maintenance > Upgrade, and enter the firmware server path. Alternatively, use the Grandstream Device Management System (GDMS) for remote updates.

What is the procedure to reset the GXV3350 to factory settings?

To reset the GXV3350, access the web GUI, go to Maintenance > Factory Reset, and confirm the reset operation. Alternatively, press and hold the reset button located at the back of the device for about 10 seconds.

How can I configure call forwarding on the GXV3350?

To configure call forwarding, press the 'Menu' button, go to Call Features, and select Call Forwarding. Choose the desired forwarding option and enter the destination number. Save the settings to apply changes.

What should I do if I experience poor audio quality on calls?

Check your network connection for stability and bandwidth. Ensure no network congestion and prioritize voice traffic using QoS settings. Additionally, verify that your firmware is up-to-date and adjust audio codecs if necessary.

How do I configure and use the GXV3350’s Bluetooth feature?

To configure Bluetooth, go to Settings > Bluetooth, enable Bluetooth, and scan for devices. Pair the phone with the desired Bluetooth device, such as a headset or speaker, and confirm the connection.

How can I troubleshoot network connectivity issues on the GXV3350?

Check the Ethernet connection and ensure the cable is connected to an active network port. Restart your router or switch if needed. Access the phone’s settings to verify network configurations and run the network diagnostics tool for additional insights.

What steps should be taken if the GXV3350’s touchscreen is unresponsive?

Restart the device by unplugging and reconnecting the power. If issues persist, perform a factory reset. Ensure the screen is clean and free from debris, and make sure the device firmware is updated.

How can I configure a VPN on the GXV3350?

To configure a VPN, access the web GUI, navigate to Network Settings > VPN, and input the necessary VPN configuration details. Save the settings and connect to the VPN. Ensure the VPN credentials and server details are correct.