Realflame 5020E v2 User's Guide
![Realflame 5020E manual cover](/images/74f941bea8a723dabe5f19cb/thumbs/thumb175x175.webp)
To install the Realflame 5020E, first ensure the area is level and free of obstructions. Follow the manufacturer's installation guide, securing the fireplace to the wall using the provided hardware. Ensure electrical connections comply with local codes.
Check the power supply to ensure the unit is plugged in and the outlet is functional. Inspect the circuit breaker for tripped switches. If these are fine, consult the user manual for further troubleshooting steps or contact customer support.
Regularly dust and clean the exterior with a soft cloth. Check and replace the remote control batteries as needed. Annually inspect the internal components for dust build-up and clean them gently.
Use the remote control to navigate the temperature settings. Press the temperature button to increase or decrease the heat level as desired. Refer to the manual for specific button functions.
Ensure the flame effect is turned on via the remote control. Check for power supply issues. If the problem persists, inspect the flame effect bulb and replace if necessary.
Yes, the Realflame 5020E can operate with the flame effect only, providing ambiance without heat. Use the remote control to select the flame-only mode.
Turn off and unplug the unit. Use a soft, damp cloth to clean the glass panel. Avoid abrasive cleaners to prevent scratches. Ensure the glass is dry before turning the unit back on.
Some operational noise is normal due to the heater and fan. However, if you hear unusual or loud noises, inspect for loose components or contact technical support.
To reset, turn off the unit and unplug it for a few minutes. Plug it back in and turn it on. If the issue persists, refer to the troubleshooting section in the manual or contact support.
The Realflame 5020E includes an overheat protection feature that automatically shuts off the unit if it detects overheating, ensuring user safety.