LG WM5000HVA WM5000HVA.ASSEEUS Owner's Manual

To ensure optimal cleaning, distribute the laundry evenly around the drum without overloading. Use the appropriate cycle and water temperature for each fabric type. Avoid blocking the detergent dispenser with large items.
Check if the power cord is plugged in and the circuit breaker is not tripped. Ensure the door is fully closed and the water supply is turned on. If the problem persists, run a diagnostic test or consult the user manual for further troubleshooting steps.
Remove the detergent dispenser drawer by pulling it out and pressing down on the release lever. Wash it under running water with a soft brush to remove any residue. Ensure it is completely dry before reinserting it into the machine.
Regularly clean the drum with a drum cleaner or a mix of vinegar and baking soda. Check and clean the inlet filters and the drain pump filter. Wipe the door seal and leave the door ajar after use to prevent mold growth.
Ensure the washing machine is level and on a stable surface. Check that all transport bolts have been removed. Distribute laundry evenly and avoid mixed loads of heavy and light items.
Run a tub clean cycle with a washing machine cleaner or a mixture of hot water, vinegar, and baking soda. Leave the door open after each wash to allow air circulation and prevent odor buildup.
Check all hose connections for tightness and ensure the door seal is intact and clean. Inspect the detergent drawer for any blockages. If the issue persists, consult a professional technician.
Ensure the detergent drawer is not clogged and the correct detergent type is being used. Clean the drawer and check for any blockages. Verify that the water supply is adequate.
Install the LG SmartThinQ app on your smartphone. Press the Power button, then press and hold the Smart Diagnosis button. Place the phone's mouthpiece close to the Power button and follow the app's instructions to diagnose the issue.
Check if the drain hose is kinked or clogged. Clean the drain pump filter and ensure it is not obstructed. If the problem continues, there may be an issue with the pump or motor that requires professional assistance.