Epson SureColor F3070 v2 User's Guide

ECSP Guide 11/9/20

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Epson Cloud Solution Port Users Guide

ECSP Guide 11/9/20

Table of Contents Printer Component, Software, LCD Display, Printer Button Page 2.

Table of Contents Epson Cloud Solution Port Users Guide - - - - - - - - - - - - - - - - - - - 1

Table of Contents - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2 Creating an ECSP Account - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3 Creating an ECSP Organization - - - - - - - - - - - - - - - - - - - - - - - - - - 9 Registering a Printer on ECSP - - - - - - - - - - - - - - - - - - - - - - - - - - 15 Activating User Self-Repair Mode - - - - - - - - - - - - - - - - - - - - - - - - 25 ECSP Dashboard - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 29 ECSP Print Head Ordering - - - - - - - - - - - - - - - - - - - - - - - - - - - - 34

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SP Guide

eating an ECSP Account

Creating an ECSP Account

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1. Register.

SP Guide

eating an ECSP Account

Navigate to the landing page at https://port.epson.com/eai and click on

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2. ddress, password and re e is displayed in Ja erred language.

N olution-port-privacy- p

SP Guide

eating an ECSP Account

Agree to the Terms & Conditions and Privacy Statement. Enter the email a gion you would like associated with your Epson Global ID account. If the pag panese, use the drop-down list in the top right corner to change to your pref

ote: To view Epsons privacy policy, visit this link: https://epson.com/cloud-s olicy.

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3. e your account. You will re ation.

SP Guide

eating an ECSP Account

Click Send registration confirmation email to generate the email to validat ceive an email with a verification code to complete Global ID account registr

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4.

SP Guide

eating an ECSP Account

Enter the verification code and click Verify.

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O ed.

SP Guide

eating an ECSP Account

nce verified, you will receive another email confirming your Global ID account is register

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SP Guide

eating an ECSP Organization

Creating an ECSP Organization

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1. Click Organization

SP Guide

eating an ECSP Organization

Log into the Epson Cloud Solution Port and click on the gear-shaped icon. Information.

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2. nt to it, click R ID and click Search. C

SP Guide

eating an ECSP Organization

If you already created an organization and just want to register your accou egistering Accounts with Pre-Created Organizations. Enter the Organization

lick Join to register your Global ID to the existing organization.

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3. ster Account. Fill in the re organization name, lo

SP Guide

eating an ECSP Organization

To create a new organization, click on Create New Organization and Regi quired information and click Apply. Please note that you cannot change the cation or phone number once applied.

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4. onfirmation email.

SP Guide

eating an ECSP Organization

Click OK to complete registration of the organization. You will receive a c

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5. organizations ID di r accounts as shown in st

SP Guide

eating an ECSP Organization

If you return to the Organization Information page, you will now see your splayed along with the organization information. This ID can be linked to othe ep 2.

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SP Guide

gistering a Printer on ECSP

Registering a Printer on ECSP

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1. Click Manage Printers

SP Guide

gistering a Printer on ECSP

Log into the Epson Cloud Solution Port and click on the gear-shaped icon.

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2. added a printer yet, the lis

SP Guide

gistering a Printer on ECSP

You see the list of printers associated with the organization. If you have not t will be blank.

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3.

SP Guide

gistering a Printer on ECSP

To add a printer, click on Issue Agent Key.

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4. ste.

SP Guide

gistering a Printer on ECSP

Click Copy to clipboard to copy the agent key and have it available to pa

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5. iguration settings. Click on

N

SP Guide

gistering a Printer on ECSP

Type the IP address of your printer into a browser to access the Web Conf the Printer Data Sharing tab.

ote: If the administrator password is enabled, enter the password when prompted.

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6. ee to send data to the E greeing to share data to

SP Guide

gistering a Printer on ECSP

Set the Printer Data Sharing option to Enable and check the box to agr pson server. Please review the Terms of Use and Privacy Policy before a the Epson server. Paste the agent key into the Agent Key line.

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T age. The printer will n

SP Guide

gistering a Printer on ECSP

he Web Configuration page should display a Setup complete mess ow be available in the Epson Cloud Solution Port.

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7. ake sure you copied th

SP Guide

gistering a Printer on ECSP

If you receive a Setup failed message, check your network settings and m e agent key correctly.

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8. you are still logged in, lo n a name and in

SP Guide

gistering a Printer on ECSP

Return to the Manage Printers page in the Epson Cloud Solution Port. If g out and then back in. You can now view the printer serial number and assig stallation location using the Edit button if you choose.

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epair service contract

SP Guide

tivating User Self-Repair Mode

Activating User Self-Repair Mode Note: This chapter applies only to customers who have purchased a User Self-R

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1.

SP Guide

tivating User Self-Repair Mode

Click on the gear icon and access the Organization Information page.

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2.

SP Guide

tivating User Self-Repair Mode

Identify the Organization ID and click on the Copy to Clipboard button.

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3. ote: This phone n esentative that you w ed to provide a phone nu information is verified, th With the Organization ID sentative. The rep will ag printer.

N Head Ordering chapter of ead guide for the self- re

SP Guide

tivating User Self-Repair Mode

Call the Epson Pro Graphics Advanced Support line at: 1-800-234-1445 (N umber is to be used for User Self-Repair activation only). Inform the repr ould like to activate the User Self-Repair mode on the printer. You will be ask mber and the printers serial number to look up your information. Once your

e representative will provide an email address to send your Organization ID. already copied to the clipboard, paste it into the email and send to the repre ain confirm the printers serial number and activate User Self Repair on the

ote: Once User Self Repair has been activated by Epson, please refer to the ECSP this guide for printhead ordering and the Self-Repair, How to Replace the Print H pair process.

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SP Guide

SP Dashboard

ECSP Dashboard

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1. , you can now access

SP Guide

SP Dashboard

Log into the Epson Cloud Solution Port. With at least one printer registered the Printer Operation Status and Report from the main Dashboard.

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2. f the printer(s). A su top while the individual st

SP Guide

SP Dashboard

Click on the Printer Operation Status window to view the current status o mmary of all printer operations is displayed across the three windows at the atus of each printer is displayed below.

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3. beneath Status

SP Guide

SP Dashboard

To view individual printer information, click on the printer window displayed

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4. are displayed.

SP Guide

SP Dashboard

The operation status, total print area, and ink and maintenance tank levels

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SP Guide

SP Print Head Ordering

ECSP Print Head Ordering

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1. Click Manage Printers

SP Guide

SP Print Head Ordering

Log into the Epson Cloud Solution Port and click on the gear-shaped icon.

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2. cent print head request w equest.

SP Guide

SP Print Head Ordering

Click on Spare Part Request. A list of registered printers and the most re ill be displayed along with buttons to refresh the printer list and make a new r

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3. active. Click on S

SP Guide

SP Print Head Ordering

Click on a printer in the list and the Shipping Request button will become hipping Request.

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4. nd for the shippers pu

SP Guide

SP Print Head Ordering

Fill out the shipping request form and click OK. Comments are optional a rposes only.

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5. to confirm the request fo

SP Guide

SP Print Head Ordering

A pop-up window will appear to confirm the print head request.