BT Whole Home Wi-Fi Premium Add-On User Guide

BT Whole Home Wi-Fi Premium Add-On Wi-Fi Disc manual cover
Pages 2
Year 2019
Language(s)
English en

BT Whole Home Wi-Fi Premium Add-On Wi-Fi Disc Specification

The BT Whole Home Wi-Fi Premium Add-On Disc is designed to extend and enhance the coverage of the Whole Home Wi-Fi system, offering seamless connectivity across larger areas or multi-story buildings. This add-on disc integrates with existing BT Whole Home installations, leveraging advanced mesh networking technology to provide stable and fast Wi-Fi connections throughout your space. The device supports dual-band Wi-Fi, operating on both 2.4GHz and 5GHz frequencies, optimizing speeds and reducing interference for an improved user experience.

Powered by a quad-core processor, the disc delivers robust performance and can handle multiple simultaneous connections, making it suitable for modern households with numerous smart devices. The system supports IEEE 802.11ac standards, ensuring compatibility with a wide range of devices while offering backward support for older standards. Each disc covers up to 2,000 square feet, significantly expanding the coverage of your existing Wi-Fi network.

Setup is straightforward, facilitated by the BT Whole Home Wi-Fi app, which offers intuitive controls and diagnostics for network management. Featuring intelligent band steering and seamless roaming technology, the disc automatically connects devices to the optimal band and the nearest disc, ensuring uninterrupted connectivity as users move throughout the home. Security is prioritized with WPA2 encryption, ensuring your network remains secure from unauthorized access. The disc is designed with a sleek, unobtrusive profile, easily blending into any home environment.

Overall, the BT Whole Home Wi-Fi Premium Add-On Disc is an essential component for users looking to expand their Wi-Fi network with minimal hassle, ensuring comprehensive and reliable internet coverage in larger residential settings.

BT Whole Home Wi-Fi Premium Add-On Wi-Fi Disc F.A.Q.

How do I set up my BT Whole Home Wi-Fi Premium Add-On Disc?

To set up your BT Whole Home Wi-Fi Premium Add-On Disc, plug it into a power outlet, ensure your primary disc is connected to the router, and use the BT Wi-Fi app to add the new disc. Follow the on-screen instructions to complete the setup process.

What should I do if my BT Whole Home Wi-Fi Disc is not connecting?

First, ensure the disc is within range of the primary disc and that it is powered on. Restart the disc and your router. If the issue persists, use the BT Wi-Fi app to check for firmware updates or reset the disc to factory settings and try reconnecting.

How can I improve the Wi-Fi signal strength with BT Whole Home Wi-Fi?

Place the discs strategically to cover all areas of your home, avoiding obstructions like walls and electronic devices. Use the BT Wi-Fi app to optimize disc placement and ensure all discs have the latest firmware updates.

How do I reset my BT Whole Home Wi-Fi Disc to factory settings?

To reset your disc, press and hold the reset button on the back of the disc for about 10 seconds until the LED light flashes red. This will restore factory settings, and you'll need to set up the disc again using the BT Wi-Fi app.

Can I use my BT Whole Home Wi-Fi Disc with a non-BT router?

Yes, the BT Whole Home Wi-Fi Discs can be used with any router. Connect your primary disc to the router using an Ethernet cable, and follow the setup instructions in the BT Wi-Fi app.

What do the LED colors on my BT Whole Home Wi-Fi Disc indicate?

The LED lights indicate the following: Blue means good connection, Red indicates no connection, Purple signifies starting up, and Orange means it's too far from another disc. Refer to the user manual for detailed LED color meanings.

How do I update the firmware on my BT Whole Home Wi-Fi Discs?

Open the BT Wi-Fi app, go to 'Settings', and select 'Firmware Update'. The app will check for updates and prompt you to install them if available. Ensure all discs are powered on and connected during this process.

Why is my internet slow even with BT Whole Home Wi-Fi?

Ensure that all discs are well-placed and have strong connectivity. Check for interference from other electronic devices and ensure your broadband speed is sufficient. Use the BT Wi-Fi app to diagnose any network issues.

How can I manage devices connected to my BT Whole Home Wi-Fi network?

Use the BT Wi-Fi app to view and manage all connected devices. You can pause internet access to specific devices, set up parental controls, and prioritize bandwidth for certain devices.

Is it possible to expand my BT Whole Home Wi-Fi network with additional discs?

Yes, you can add more discs to expand your network. Each additional disc should be added via the BT Wi-Fi app, following similar setup procedures as the initial installation.