BT Whole Home Wi-Fi Add-On User Guide

BT Whole Home Wi-Fi Add-On Wi-Fi Disc manual cover
Pages 2
Year 2019
Language(s)
English en

BT Whole Home Wi-Fi Add-On Wi-Fi Disc Specification

The BT Whole Home Wi-Fi Add-On Disc is designed to expand and enhance the existing BT Whole Home Wi-Fi network, providing seamless and reliable coverage across larger areas. This add-on disc is compatible with the existing BT Whole Home Wi-Fi system and offers a simple solution to eliminate dead zones within a home or office environment. Utilizing dual-band AC2500 technology, the disc provides high-speed connectivity with a combined speed of up to 2500 Mbps. It operates on both the 2.4 GHz and 5 GHz bands, ensuring optimal performance and minimal interference.

The device integrates intelligent band steering and adaptive path selection to automatically connect devices to the fastest and least congested channel. Setup is straightforward, facilitated by the BT Whole Home Wi-Fi app, which offers step-by-step guidance and network management tools. The app also enables parental controls, device prioritization, and guest network creation, enhancing user control over their home network. The add-on disc features a sleek, compact design with a discreet LED indicator for status updates.

Its plug-and-play functionality allows for easy installation without requiring additional configuration. With WPA2 security protocols, the device ensures a secure network environment. The BT Whole Home Wi-Fi Add-On Disc is ideal for households seeking to boost their Wi-Fi coverage with minimal effort, offering a consistent and robust wireless experience throughout the home.

BT Whole Home Wi-Fi Add-On Wi-Fi Disc F.A.Q.

How do I add a new BT Whole Home Wi-Fi Disc to my existing network?

To add a new disc, connect it to your primary disc using the Ethernet cable provided. Once connected, open the Whole Home Wi-Fi app and follow the on-screen instructions to add the disc to your network.

What should I do if my BT Whole Home Wi-Fi Disc is not connecting to the network?

Ensure the disc is within range of the main unit and check that all cables are securely connected. Restart the disc and your router. If the problem persists, reset the disc to factory settings and try reconnecting.

How can I reset my BT Whole Home Wi-Fi Disc to factory settings?

Press and hold the reset button on the back of the disc for about 10 seconds until the LED flashes purple. This will reset the disc to its factory settings.

What is the recommended placement for my BT Whole Home Wi-Fi Disc?

Place the disc in an open area, ideally halfway between the main router and the area with poor connectivity. Avoid placing it near large metal objects or electronic devices that may cause interference.

How do I update the firmware on my BT Whole Home Wi-Fi Disc?

Open the Whole Home Wi-Fi app and check for any available updates under the settings menu. Follow the prompts to download and install the latest firmware updates.

Why is the LED on my BT Whole Home Wi-Fi Disc flashing red?

A flashing red LED indicates that the disc is not connected to the network. Check the connections and ensure the disc is within range of the main unit. Restart the disc if necessary.

Can I use multiple BT Whole Home Wi-Fi Discs in my network?

Yes, you can use multiple discs to extend your network coverage. Each disc should be within range of another to ensure a strong connection. Follow the setup instructions for each additional disc.

How do I check the connection status of my BT Whole Home Wi-Fi Disc?

Use the Whole Home Wi-Fi app to view the connection status of each disc. The app provides detailed information on the signal strength and connection quality.

What should I do if my Wi-Fi speed is slow with BT Whole Home Wi-Fi?

Ensure that the discs are placed appropriately and not obstructed by walls or furniture. Check for firmware updates, and restart your discs and router. Reduce interference from other electronic devices.

How can I secure my BT Whole Home Wi-Fi network?

Use the Whole Home Wi-Fi app to change the default Wi-Fi name and password to something more secure. Enable WPA2 encryption in the settings for additional security.