BT Smart 2 User Guide

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Year 2021

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BT Smart Hub 2 Hub Specification

The BT Smart Hub 2 is an advanced router designed to deliver high-speed internet connectivity and enhanced network performance for home users. It supports the latest Wi-Fi standards, including dual-band 802.11ac, ensuring robust and reliable wireless connectivity across various devices. The device integrates seven antennas to optimize signal distribution and minimize interference, offering superior Wi-Fi coverage throughout the home. It is equipped with four Gigabit Ethernet ports, enabling high-speed wired connections for devices requiring stable and fast internet access, such as gaming consoles and smart TVs.

The Smart Hub 2 features a built-in VDSL modem, which is compatible with both ADSL and fiber broadband connections, allowing seamless integration with various internet service providers. It incorporates advanced security protocols, including WPA2, to safeguard the network from unauthorized access and potential threats. The router is also designed with a user-friendly interface, providing easy setup and management through the My BT app or a web browser.

Additionally, the Smart Hub 2 supports BT’s Complete Wi-Fi solution, allowing users to expand their wireless coverage with additional Wi-Fi discs for seamless connectivity in larger homes. The device also includes support for BT’s Digital Voice service, a VoIP solution enabling high-quality voice calls over the internet. With its sleek design and advanced technology, the BT Smart Hub 2 offers a comprehensive solution for modern home networking needs, ensuring fast, secure, and reliable internet access for all connected devices.

BT Smart Hub 2 Hub F.A.Q.

How do I set up my BT Smart Hub 2 for the first time?

To set up your BT Smart Hub 2, plug the hub into a power source and connect it to your phone line using the supplied cables. Wait for the light on the front to turn blue, indicating the hub is ready. Connect your devices using the Wi-Fi credentials found on the back of the hub.

What do I do if my BT Smart Hub 2 is not connecting to the internet?

First, check the cables and ensure everything is securely connected. Restart the hub by turning it off and on. If the problem persists, perform a factory reset by pressing the reset button for 20 seconds. If issues continue, contact BT support.

How can I change the Wi-Fi password on my BT Smart Hub 2?

Access the hub manager by entering 192.168.1.254 into a web browser. Go to the 'Advanced Settings' and select 'Wireless.' Here, you can change the Wi-Fi password. Remember to save the changes before exiting.

Why is the light on my BT Smart Hub 2 orange?

An orange light indicates that the hub is working, but there is no internet connection. Check the service status in your area or restart the hub. If the issue persists, contact BT support for assistance.

How do I set up a guest Wi-Fi network on my BT Smart Hub 2?

Log into the hub manager at 192.168.1.254, go to 'Advanced Settings,' and select 'Guest Network.' Enable the guest network and configure the settings as desired, then save the changes.

Can I prioritize devices on my BT Smart Hub 2?

Yes, you can use the Quality of Service (QoS) settings. Access the hub manager and navigate to 'Advanced Settings' > 'QoS.' From there, you can prioritize specific devices by assigning higher bandwidth priorities.

How do I update the firmware on my BT Smart Hub 2?

The BT Smart Hub 2 automatically updates its firmware. However, you can manually check for updates in the hub manager under 'Advanced Settings' > 'Firmware Update.' Follow the on-screen instructions if an update is available.

What should I do if my BT Smart Hub 2's Wi-Fi is slow?

Try rebooting the hub and reducing the number of connected devices. Check for interference from other electronics. Access the hub manager to change the Wi-Fi channel under 'Wireless Settings' for potentially improved performance.

How do I connect a device using WPS on my BT Smart Hub 2?

To use WPS, press the WPS button on the hub. Within two minutes, press the WPS button on your device. The connection should establish automatically. Ensure both devices support WPS functionality.

Is there a way to monitor the devices connected to my BT Smart Hub 2?

Yes, log into the hub manager at 192.168.1.254 and go to 'My Devices.' Here, you can view all currently connected devices and monitor their activity.