BT Broadband Flex 500 User Guide

BT Broadband Extender Flex 500 Extender manual cover

Pages 6

Year 2015

Language(s)

of 6

BT Broadband Extender Flex 500 Extender Specification

The BT Broadband Extender Flex 500 is a device designed to enhance internet connectivity by extending broadband signals through the existing electrical wiring in a home or office. This extender utilizes powerline technology, which allows for seamless data transmission without the need for additional cabling. It offers data transfer speeds of up to 500 Mbps, making it suitable for activities such as HD video streaming and online gaming. The device is equipped with an Ethernet port, allowing users to connect wired devices such as computers, smart TVs, or gaming consoles directly to the extender for a stable connection.

The BT Broadband Extender Flex 500 is compatible with all broadband service providers. Its plug-and-play design ensures an easy setup process, requiring users to simply plug the extenders into power sockets and connect them to the router and devices. It also features energy-saving technology, automatically switching to standby mode when not in use to reduce power consumption. The compact design of the extender allows it to fit unobtrusively into any room environment without blocking adjacent power outlets.

Security is managed through 128-bit AES encryption, ensuring that the data transmitted over the powerline network remains protected from unauthorized access. The device supports Quality of Service (QoS) features, optimizing bandwidth allocation to prioritize traffic for a smoother internet experience. The BT Broadband Extender Flex 500 also offers excellent compatibility with other powerline adapters, providing flexibility and scalability for users who wish to expand their network further. Overall, this extender is a reliable solution for users seeking to improve their broadband coverage across multiple rooms without compromising on speed or security.

BT Broadband Extender Flex 500 Extender F.A.Q.

How do I set up my BT Broadband Extender Flex 500?

To set up your BT Broadband Extender Flex 500, plug one extender into a power socket near your router and connect it to the router using an Ethernet cable. Plug the second extender into a socket in the area where you need improved Wi-Fi coverage and connect your device using another Ethernet cable.

Why is my BT Broadband Extender Flex 500 not connecting to the internet?

Ensure both extenders are plugged into power outlets and securely connected via Ethernet cables. Check that the router is working correctly and try resetting the extenders by pressing the reset button for about 10 seconds.

Can I use multiple BT Broadband Extender Flex 500 units in my home?

Yes, you can use multiple BT Broadband Extender Flex 500 units to extend your network further. Simply connect them to additional areas needing coverage following the standard setup process.

How do I reset my BT Broadband Extender Flex 500 to factory settings?

To reset your extender to factory settings, locate the reset button usually on the side or bottom of the device, and press it for approximately 10 seconds until the lights flash.

What do the lights on my BT Broadband Extender Flex 500 mean?

The lights indicate the status of your connection: a solid green light means a good connection, amber indicates a fair connection, and red suggests a poor connection. No light means there is no connection.

How can I improve the performance of my BT Broadband Extender Flex 500?

To improve performance, ensure the extenders are plugged directly into wall outlets rather than extension leads. Keep them away from appliances that might cause interference, like microwaves or cordless phones.

Is it possible to connect wirelessly to the BT Broadband Extender Flex 500?

No, the BT Broadband Extender Flex 500 provides a wired Ethernet connection only. For wireless connectivity, consider using a model with Wi-Fi capabilities or pairing it with a wireless access point.

How do I secure my connection with the BT Broadband Extender Flex 500?

The connection is secured via the Ethernet cable. Ensure your router's network is secure with a strong password and updated firmware to maintain overall network security.

What should I do if my BT Broadband Extender Flex 500 keeps disconnecting?

Check that the extenders are securely plugged into power outlets and that the Ethernet cables are firmly connected. Try resetting the devices and ensure there’s no interference from other electrical devices.

How can I update the firmware on my BT Broadband Extender Flex 500?

BT Broadband Extender Flex 500 typically does not have user-upgradable firmware. Ensure your device is connected to your router correctly, and check for any updates via the BT support website or customer service.