Contents

- A
- Know Your Device
  - Before using the device, familiarize yourself with its basic operations.
  - lTo power on your device, press and hold the power button until the screen turns on.lTo power off your device, press and hold the power button, and then touch .lTo restart your device, press and hold the power button, and then touch .lPress and hold the power button for 10 or more seconds to forcibly restart your device.
  - Headset jackVolume buttonPower buttonFingerprint scannerUSB-C portTips App
- Getting Started
  - Follow the instructions in the following figures to set up your device. Please use the eject pin included.
  - Single-SIM:Dual-SIM:
- Dual Card Dual Standby Single Pass (dual-SIM devices only)
  - Your device supports only dual card dual standby single pass, which means you cannot use both SIM cards for calls or data services simultaneously.lWhen you are on a call using SIM card 1, SIM card 2 cannot be used to make or answer calls. If someone calls SIM card 2, the caller will hear a voice message similar to "The subscriber you dialed is out of the service area" or "The subscriber you dialed cannot be connected for the moment, please try again later." The actual message will vary by service provider.lWhen you are using SIM card 1's data service, SIM card 2's data service will be disabled.Your device's single pass feature helps reduce power consumption and increase your device's standby time. It is not related to your service provider's network conditions.
- For More Information
  - If you encounter any problems while using your device, you can obtain help from the following resources:
  - lVisit http://consumer.huawei.com/en to view device information, frequently asked questions and other information.lVisit http://consumer.huawei.com/en/support for the most up-to-date contact information for your country or region.
  - Go to Settings and touch System > About phone > Legal to view legal information for your product.Go to Settings and touch System > About phone > Legal > Safety information to view safety information for your product.Go to Settings and touch System > About phone > Authentication info to view regulatory information for your product.Go to Settings and touch System > Certification logos to view more information on certification logos for your product.
  - All pictures and illustrations in this guide, including but not limited to the device color, size, and display content, are for your reference only. The actual device may vary. Nothing in this guide constitutes a warranty of any kind, express or implied.
- Safety Information
  - Please read all of the safety information carefully before using your device to ensure its safe and proper operation and to learn how to dispose of your device properly.
  - Operation and safety
  - Disposal and recycling information
  - Reduction of hazardous substances
  - EU regulatory conformance
  - Body worn operationThe device complies with RF specifications when used near your ear or at a distance of 0.50 cm from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement.
  - The highest SAR value reported for this device type when tested at the ear isHMA-L090.44 W/kgHMA-L290.44 W/kgAnd when properly worn on the body isHMA-L090.99 W/kgHMA-L290.99 W/kg
  - StatementHereby, Huawei Technologies Co., Ltd. declares that this device HMA-L09 / HMA-L29 is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.The most recent and valid version of the DoC (Declaration of Conformity) can be viewed at http://consumer.huawei.com/certification.This device may be operated in all member states of the EU.Observe national and local regulations where the device is used.This device may be restricted for use, depending on the local network.
  - Restrictions in the 2.4 GHz band:Norway: This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-lesund.
  - Restrictions in the 5 GHz band:According to Article 10 (10) of Directive 2014/53/EU, the packaging shows that this radio equipment will be subject to some restrictions when placed on the market in Belgium (BE), Bulgaria (BG), the Czech Republic (CZ), Denmark (DK), Germany (DE), Estonia (EE), Ireland (IE), Greece (EL), Spain (ES), France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg (LU), Hungary (HU), Malta (MT), Netherlands (NL), Austria (AT), Poland (PL), Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE), the United Kingdom (UK), Turkey (TR), Norway (NO), Switzerland (CH), Iceland (IS), and Liechtenstein (LI).The WLAN function for this device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range.
  - Frequency Bands and Power
  - Accessories and Software Information
  - FCC Regulatory Compliance
  - Body worn operationThe device complies with RF specifications when used near your ear or at a distance of 1.50 cm from your body. Ensure that the device accessories, such as a device case and device holster, are not composed of metal components. Keep the device away from your body to meet the distance requirement.
  - Certification information (SAR)This device is also designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA).The SAR limit adopted by the USA is 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported to the FCC for this device type complies with this limit.
  - The highest SAR value reported to the FCC for this device type when using it at the ear isHMA-L090.69 W/kgHMA-L290.69 W/kgAnd when properly worn on the body isHMA-L090.98 W/kgHMA-L290.98 W/kgAnd when using the Wi-Fi hotspot function isHMA-L090.99 W/kgHMA-L290.99 W/kg
  - FCC statementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:--Reorient or relocate the receiving antenna.--Increase the separation between the equipment and receiver.--Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.--Consult the dealer or an experienced radio/TV technician for help.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Caution: Any changes or modifications to this device not expressly approved by Huawei Technologies Co., Ltd. for compliance could void the user's authority to operate the equipment.
- Legal Notice
  - Trademarks and Permissions
  - Privacy Policy
  - Copyright Huawei Technologies Co., Ltd. 2018. All rights reserved.

Huawei Mate 20 Quick Start Guide

Pages 14

Year 2018

Language(s)

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Huawei Mate 20 Smartphone Specification

The Huawei Mate 20 smartphone, released in October 2018, is a high-performance device powered by the Huawei Kirin 980 processor, which features an octa-core architecture and is built on a 7nm process. This chipset ensures efficient performance and enhanced AI capabilities. The smartphone offers a 6.53-inch FullView display with a resolution of 2244 x 1080 pixels, providing vibrant and clear visuals. Its design incorporates an 18.7:9 aspect ratio, delivering an immersive viewing experience. The Mate 20 is equipped with a versatile triple camera setup co-engineered with Leica, consisting of a 12 MP wide-angle lens, an 8 MP telephoto lens, and a 16 MP ultra-wide-angle lens, enabling high-quality photography with features such as AI image stabilization and super HDR. On the front, there is a 24 MP camera for selfies and video calls. The device is available with 4GB or 6GB of RAM and offers internal storage options of 64GB or 128GB, expandable via a Nano Memory card. It runs on EMUI 9.0, based on Android 9 Pie, offering a smooth and intuitive user interface. The Mate 20 is powered by a 4000mAh battery, supporting 22.5W Huawei SuperCharge technology for rapid charging. Connectivity options include dual-band Wi-Fi, Bluetooth 5.0, NFC, and a USB Type-C port. The smartphone features a rear-mounted fingerprint sensor and supports face unlock for enhanced security. Its construction includes a glass front and back with an aluminum frame, ensuring a premium and durable build. The Huawei Mate 20 is designed to deliver a balanced combination of performance, photography, and battery life, making it a compelling choice for users seeking a flagship experience.

Huawei Mate 20 Smartphone F.A.Q.

How do I take a screenshot on my Huawei Mate 20?

To take a screenshot on your Huawei Mate 20, press and hold the Power button and the Volume Down button simultaneously until you see the screen flash. The screenshot will be saved in the Gallery under the Screenshots album.

How can I extend the battery life of my Huawei Mate 20?

To extend the battery life, reduce screen brightness, enable battery saver mode, disable background apps, and turn off connectivity features like Bluetooth and Wi-Fi when not in use. Also, keep your device's software updated for the latest battery optimization features.

Why is my Huawei Mate 20 overheating and how can I fix it?

Overheating can occur due to extensive use or running heavy apps. Close unused apps, lower screen brightness, and avoid using the phone while charging. If the issue persists, restart the device or perform a factory reset as a last resort.

How do I update the software on my Huawei Mate 20?

To update software, go to Settings > System > Software Update > Check for updates. If an update is available, follow the on-screen instructions to download and install it. Ensure your device is connected to Wi-Fi and has sufficient battery life.

How can I free up storage space on my Huawei Mate 20?

Free up space by deleting unused apps, clearing app caches, transferring photos and videos to cloud storage, and removing duplicate files. You can also use the built-in Phone Manager app to optimize storage.

What should I do if my Huawei Mate 20 won't turn on?

If your device won't turn on, try charging it for at least 15 minutes, then press and hold the Power button. If it still doesn't turn on, perform a hard reset by pressing and holding the Power and Volume Up buttons simultaneously. If the problem persists, contact Huawei support.

How do I reset my Huawei Mate 20 to factory settings?

To reset to factory settings, go to Settings > System > Reset > Factory data reset. Confirm your selection and the device will erase all data, so ensure you back up important information beforehand.

How can I improve the camera performance on my Huawei Mate 20?

Improve camera performance by cleaning the lens, updating the camera app, using professional mode for manual settings, and enabling AI features for scene detection. Regularly clear cache and data of the camera app for optimal performance.

How do I enable split-screen mode on my Huawei Mate 20?

To enable split-screen mode, open an app, then swipe up from the bottom and hold to access recent apps. Tap the split-screen icon next to the app you want to use, then select another app from the recent apps list to use in split-screen mode.

What do I do if the fingerprint sensor on my Huawei Mate 20 is not working?

If the fingerprint sensor is not working, ensure the sensor is clean and dry. Re-register your fingerprints in Settings > Security & privacy > Fingerprint ID. If problems continue, restart the device or perform a software update.