Grandstream UCM6304 Quick Installation Guide

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Grandstream UCM6304 Hub Specification

The Grandstream UCM6304 Hub is a comprehensive IP PBX solution designed to provide unified communications and collaboration for small to medium-sized businesses. It supports up to 500 users and 75 concurrent calls, ensuring robust handling of business communications. The device is equipped with four FXO ports and four FXS ports, allowing for seamless integration with traditional telephony networks. It also features gigabit network interfaces with integrated PoE, enhancing connectivity and power delivery over a single cable.

The UCM6304 is powered by an advanced hardware platform and a powerful quad-core processor, ensuring high performance and reliability. It operates on the open-source Asterisk platform, which provides flexibility and a rich set of features. The system supports video conferencing, voice conferencing, call recording, call queuing, and auto-attendant functionalities, aimed at streamlining communication processes. Additionally, the hub offers extensive security features, including SRTP, TLS, and HTTPS encryption, to safeguard communications.

The device includes a web-based user interface for easy configuration and management, along with compatibility with the Grandstream Wave mobile app and desktop Wave application for remote access and management. It supports integration with third-party CRM solutions via API, facilitating enhanced customer relationship management. The UCM6304 Hub is designed to be scalable, allowing businesses to expand their communication solutions as they grow. It also supports zero-configuration provisioning of SIP endpoints, simplifying deployment and management. Overall, the Grandstream UCM6304 Hub is a versatile and powerful communication tool, ideal for businesses seeking a unified communication solution with extensive features and high security.

Grandstream UCM6304 Hub F.A.Q.

How do I configure a SIP trunk on the Grandstream UCM6304?

To configure a SIP trunk on the Grandstream UCM6304, navigate to the PBX Settings, select SIP Trunk, and click on 'Add SIP Trunk'. Input the required details from your service provider, such as SIP server address, authentication ID, and password. Save the settings and ensure the trunk is registered.

What should I do if my UCM6304 is not powering on?

Ensure the power adapter is correctly connected to the device and the power outlet. Check the power outlet for functionality by testing it with another device. If the issue persists, try using a different power adapter compatible with the UCM6304.

How can I reset the UCM6304 to factory settings?

To reset the UCM6304 to factory settings, press and hold the reset button located at the back of the device for approximately 7 seconds until the LED lights start flashing. Release the button and wait for the device to reboot. Note that this will erase all configurations.

How do I upgrade the firmware on my UCM6304?

Log in to the UCM6304 interface, navigate to 'Maintenance' then 'Upgrade'. You can upgrade via HTTP, HTTPS, or TFTP by entering the server path or upload the firmware file directly from your computer. Follow the on-screen instructions to complete the upgrade.

What is the maximum number of concurrent calls supported by UCM6304?

The Grandstream UCM6304 supports up to 300 concurrent calls, making it suitable for medium to large-sized deployments.

How can I secure my Grandstream UCM6304 from unauthorized access?

Secure your UCM6304 by changing default passwords, enabling SRTP for encrypted calls, using strong passwords for SIP accounts, and setting up a firewall to restrict access. Regular firmware updates are also essential for security.

What steps should I take if there is no audio during calls on the UCM6304?

Check the network settings to ensure proper NAT configuration. Verify that the RTP ports are open on the firewall. Also, confirm that the codecs used by the endpoints are supported by the UCM6304.

How do I configure voicemail on the UCM6304?

To configure voicemail, go to 'Call Features' then 'Voicemail'. Assign voicemail to the desired extensions and customize settings such as voicemail password, email notifications, and greeting messages.

How can I back up the configuration of my UCM6304?

Access the UCM6304 web interface, go to 'Maintenance', then 'Backup'. You can create a backup of your current configuration and download it for safekeeping. Schedule regular backups to prevent data loss.

How can I set up call forwarding on the UCM6304?

To set up call forwarding, navigate to 'Call Features' then 'Forwarding'. Configure the desired forwarding type (unconditional, busy, or no answer) and input the destination number. Ensure the settings are saved.