Grandstream GBX20 Quick Installation Guide

Pages 20

Year 0

Language(s)

of 20

Grandstream GBX20 Module Specification

The Grandstream GBX20 Extension Module is an advanced productivity enhancement tool designed to complement and expand the capability of Grandstream's GRP2615 and GXV3350 IP phones. It features a 272x480 pixel TFT color LCD screen that provides a clear and intuitive interface for managing calls. The module supports up to 40 contacts per module with two pages of 20 contacts each, significantly enhancing the efficiency of handling high call volumes. It is equipped with 20 dual-color (red and green) line keys that allow easy monitoring of call status. The GBX20 is designed to be daisy-chained with up to four modules, providing access to a total of 160 contacts/extensions, offering a scalable solution for businesses with extensive communication needs. The module connects seamlessly to the host IP phone via an RJ-45 port, ensuring a reliable and fast connection. It also supports multiple languages, catering to a diverse user base. Power is supplied through the phone, eliminating the need for additional power sources and simplifying the setup process. The GBX20 is compatible with various telephony features such as BLF (Busy Lamp Field), speed dial, call park/pickup, and presence, enhancing its versatility in different communication environments. Its sleek design complements the modern aesthetics of the Grandstream IP phones, making it an ideal choice for professional settings. The GBX20 is perfect for receptionists, administrative assistants, and power users who need to manage large volumes of calls with ease and efficiency. With the GBX20, businesses can optimize their call management processes, improve response times, and elevate overall communication productivity.

Grandstream GBX20 Module F.A.Q.

How do I connect the Grandstream GBX20 to my IP phone?

To connect the Grandstream GBX20 module, plug the cable into the EXT port on your IP phone and the other end into the GBX20. Ensure both devices are powered on for the connection to initialize.

What should I do if the GBX20 is not powering on?

Check if the connection cable is securely plugged into both the IP phone and the GBX20. Ensure the IP phone is receiving power. If the problem persists, try using a different cable or power cycle both devices.

How can I configure the speed dial keys on the GBX20?

Speed dial keys can be configured through the Web GUI of your IP phone. Navigate to the GBX20 configuration section and assign the desired contacts to specific keys. Save the changes and reboot the phone if necessary.

Is the GBX20 compatible with all Grandstream IP phones?

The GBX20 is compatible with select Grandstream IP phones like the GRP and GXV series. Refer to your phone's documentation to confirm compatibility.

How do I update the firmware on the GBX20?

The GBX20 does not have a separate firmware update process. It relies on the IP phone's firmware. Update your phone's firmware to ensure the GBX20 is running the latest software.

Can the GBX20 be used with a PoE switch?

No, the GBX20 itself does not directly connect to a PoE switch. It receives power through the connection to the IP phone, which can be powered via PoE.

How many GBX20 units can I daisy-chain to a single IP phone?

You can daisy-chain up to four GBX20 units to a compatible Grandstream IP phone, allowing for extensive expansion of line keys and programmable features.

What is the resolution of the GBX20's LCD?

The GBX20 features a 272x480 pixel color LCD, providing clear and vibrant display for line appearances and other programmable keys.

How can I reset the GBX20 to factory settings?

The GBX20 does not have its own reset function. To reset, you must factory reset the connected IP phone, which will in turn reset the GBX20 settings.

What should I do if the keys on the GBX20 are unresponsive?

Check the connection between the GBX20 and the IP phone. Ensure the firmware of the IP phone is up to date. If the issue persists, try rebooting both devices or consult support for further assistance.