Grandstream GXP2170 Quick Installation Guide

Grandstream GXP2170 IP Phone manual cover

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Grandstream GXP2170 IP Phone Specification

The Grandstream GXP2170 is a high-end IP phone designed for enterprise users requiring advanced communication capabilities and broad network connectivity. It features a sleek design with a 4.3-inch color LCD display, providing a user-friendly interface for seamless navigation and operation. The device supports up to 12 line keys and 6 SIP accounts, offering flexible call handling and management options. It incorporates dual Gigabit network ports with integrated Power over Ethernet (PoE), ensuring high-speed connectivity and simplified cable management. The GXP2170 is equipped with 48 digital, on-screen speed dial/BLF keys, expandable up to 160 contacts when used with the GXP2200EXT extension module, allowing for efficient contact management and quick access to frequently dialed numbers.

It supports HD audio on both the handset and speakerphone, delivering superior sound quality for clear, natural communication. The phone is equipped with Bluetooth support for syncing with mobile devices and headsets, providing added convenience and flexibility in managing calls. It also includes USB support for external storage and peripheral connections, enhancing its functionality in various business environments. Security is prioritized with robust encryption protocols including TLS and SRTP, ensuring secure communications. The GXP2170 is compatible with a wide range of third-party SIP devices and can be seamlessly integrated into existing network infrastructures. It is managed via a centralized platform or through a web-based interface, facilitating easy configuration and maintenance. This IP phone is ideal for users who require comprehensive call features, robust network connectivity, and advanced audio performance in a professional setting.

Grandstream GXP2170 IP Phone F.A.Q.

How do I set up a SIP account on the Grandstream GXP2170?

To set up a SIP account, access the web interface of the GXP2170 by entering the phone's IP address in a web browser. Then, navigate to the "Accounts" tab, select an account to configure, and fill in the required SIP server and user information. Save the changes and reboot the phone.

What should I do if the GXP2170 cannot receive calls?

Ensure that the phone is registered with the SIP server. Check the account settings in the web interface and confirm that the SIP credentials are correct. Make sure the network connection is stable. If the problem persists, reboot the phone.

How can I update the firmware on the Grandstream GXP2170?

To update the firmware, download the latest firmware version from the Grandstream website. Access the phone's web interface, go to the "Maintenance" tab, and select "Upgrade and Provisioning." Upload the firmware file and follow the prompts to complete the update.

How do I reset the GXP2170 to factory settings?

To reset to factory settings, press the "Menu" button on the phone, navigate to "System," select "Factory Reset," and confirm. Alternatively, you can perform a reset via the web interface under the "Maintenance" tab.

How can I configure a ringtone for specific contacts on the GXP2170?

To configure specific ringtones for contacts, access the phonebook on the GXP2170, select a contact, and choose the desired ringtone from the options available. Ensure that the ringtone files are uploaded to the phone if using custom ringtones.

What steps should I follow if the display screen is blank?

Check the power supply to ensure the phone is properly connected. If using PoE, verify the network cable connections. Try rebooting the phone. If the issue persists, the device may require a factory reset or technical support.

How do I set up call forwarding on the GXP2170?

To set up call forwarding, press the "Menu" button, navigate to "Call Features," select "Call Forwarding," and configure the desired forwarding rules. You can set forwarding for different scenarios like busy, unanswered, or always.

Can I use Bluetooth headsets with the Grandstream GXP2170?

Yes, the GXP2170 supports Bluetooth. To pair a headset, press the "Menu" button, select "Bluetooth," turn it on, and search for devices. Once your headset appears, select it to pair.

How do I troubleshoot if the GXP2170 has poor call quality?

Ensure the network connection is strong and stable. Check for any network congestion or bandwidth issues. Verify that the SIP settings are correct, and consider using a wired connection instead of Wi-Fi for better stability.

How can I configure the GXP2170 for use with multiple SIP accounts?

Access the phone's web interface, navigate to the "Accounts" tab, and configure each account individually by providing the necessary SIP server and user credentials. The GXP2170 supports up to 6 SIP accounts.