Sony WH-CH500 Operating Instructions
![Sony WH-CH500 manual cover](/images/00ab8772521dfa3c7562a07d/thumbs/thumb175x175.webp)
To pair your Sony WH-CH500 with a smartphone, turn on the headset by pressing and holding the power button until you hear "Power on". Then, continue holding the button until you hear "Bluetooth pairing". On your smartphone, enable Bluetooth, search for new devices, and select "WH-CH500" from the list.
To reset your Sony WH-CH500 headphones, turn off the device. Then, press and hold the power button and the play/pause button simultaneously for about 7 seconds until the indicator flashes blue. This will reset the headphones to their factory settings.
If the sound is cutting out, make sure the headphones are fully charged, and the Bluetooth connection is stable. Try moving closer to the paired device and remove any obstructions. Restart both the headphones and the connected device.
To charge the Sony WH-CH500, connect the supplied USB cable to the Micro-USB port on the headphones and the other end to a USB power source. The indicator will light up red while charging and turn off when fully charged.
Unfortunately, the Sony WH-CH500 does not have a built-in battery level indicator. However, you can check the battery level on some connected devices like smartphones or use the Sony Headphones Connect app if compatible.
No, you cannot use the Sony WH-CH500 headphones while they are charging. It is recommended to fully charge the headphones before use.
To clean your Sony WH-CH500, gently wipe the exterior with a soft, dry cloth. Avoid using any solvents or alcohol. Regularly check for dirt in the ear pads and clean with a dry cloth. Store in a cool, dry place.
The Sony WH-CH500 does not support firmware updates via app or software. Ensure your headphones operate smoothly by maintaining a good charge and following the instruction manual.
If your Sony WH-CH500 won't turn on, ensure it is charged by connecting it to a power source. If the issue persists, reset the headphones by pressing and holding the power and play/pause buttons simultaneously for about 7 seconds.
To improve sound quality, ensure a stable Bluetooth connection and check for any obstructions. Adjust the equalizer settings on your connected device or use a sound enhancement app compatible with your headphones.