Realflame 1120 Norwood Instruction Guide

To install the Realflame 1120 Norwood, ensure it is placed on a stable, flat surface. Follow the instructions in the user manual, which include attaching the mantel, securing the firebox, and connecting it to a power source.
First, check the power connection. If the unit is plugged in and the flame effect does not work, inspect the flame generator bulb and replace it if necessary. Consult the troubleshooting section in the manual for detailed steps.
To clean your fireplace, ensure it is turned off and unplugged. Use a soft, dry cloth to wipe down the exterior. For the glass, use a glass cleaner and a lint-free cloth. Avoid using water or abrasive cleaners.
Regularly dust the exterior and clean the glass. Check the power cord and plug for any damage. Replace the flame generator bulb every 2-3 years or as needed to maintain the flame effect.
Yes, the Realflame 1120 Norwood can be connected to a wall switch to control the power. Ensure the installation complies with electrical codes and use a qualified electrician for the setup.
Check if the thermostat is set to a higher temperature than the room. Also, ensure that the heater switch is turned on. If these steps do not resolve the issue, consult the manual or contact customer support.
Some operational noise is normal, particularly from the fan and flame effect motor. However, if you hear unusual or loud noises, check for loose parts or contact customer support for assistance.
After a power outage, turn the fireplace off, unplug it, and wait for a few minutes. Plug it back in and turn it on. Adjust the settings as needed.
It is not recommended to use an extension cord due to safety concerns. If necessary, use a heavy-duty extension cord rated for the appliance's power requirements.
Check the batteries in the remote control and replace them if necessary. Ensure there are no obstructions between the remote and the fireplace. If the problem persists, refer to the manual or contact support.