Contents

Table of Contents
SystemOn Audio Asset Management Software
Overview
- General Description
- Features
  - Centralized Support Tool
  - Secure User Accounts
  - Remote Control
- Installation Examples
Getting started
- Accessing Your SystemOn Site
- Menu Navigation
- SystemOn Dashboard
- Monitor microphones, channels, and devices
- Not Seeing Anything on the Homepage?
Licenses
- Purchasing a License Plan
  - Cover your Network Devices with a License Plan
- License Management
- Apply Your License Plan
  - Apply your License without an Internet Connection
- Assigning licenses
  - Remove a License From a Device
- Checking License Status
Connecting to the Device Network
- Accessing Devices on the Network
- Adding Devices From Subnets
  - MXW Mic Linking Across Subnets
Organizing Devices by Locations
Organizing Devices by Locations
- Creating a New Location
  - Location folders
- Adding Devices to the Location
User Accounts and Roles
- Add a User Account
  - Edit User Information
    - Account Information
    - Subscriptions
  - Change the Language of the Interface
  - Import Users from your LDAP Directory
    - LDAP Passwords
- Roles and Access Levels
  - Assign Roles to Users
Location Subscriptions
Location Subscriptions
- Assign Subscriptions
- Notifications and Alerts
  - Change Notification Settings
  - Low Battery Notification
  - Missing Device Notification
  - Firmware updates notification
  - Firmware Updates
    - Shure Update Utility
    - Firmware Release Requirements
Integrating SystemOn with your Network Services
- Connecting to the SMTP Server
- Set Up SMS Text Message Notifications
Monitoring Hardware and Making Adjustments
- Battery Management
  - Shure Rechargeable Batteries
  - Viewing Battery Levels
    - Homepage Dashboard
    - Location Monitor View
  - Viewing Battery Statistics
- Keeping Track of Devices
  - Identifying a Device from the Software
  - Online/Offline Device Status
  - Search for a Device or Microphone Transmitter
  - Keeping Track of Wireless Microphones
- Working With Locations
  - Monitoring
  - Devices
  - Subscriptions
- Adjusting Microphone Gain and Mute
- Linking MXW Microphones
  - Preparing a Backup Microphone
    - One Active Mic per Channel
    - Linking a Backup Mic in SystemOn
- Device Properties
  - General Device Properties
  - Device Controls
  - Network Properties
System Maintenance and Troubleshooting
- Event Log
  - Viewing Event Log
  - Exporting the Event Log
- Supported devices
  - View User Guides Online
  - Firmware Updates
    - Shure Update Utility
    - Firmware Release Requirements
- Backup and Restore the Database
  - Identify the MongoDB port
  - Backup the Mongo Database
  - Restore a Database Backup
- Troubleshooting
  - Cannot sign in to the software
  - Devices are not showing up
  - Cannot open or monitor a device
  - Users are not receiving notifications
  - Cannot apply license plan
  - Application is behaving unexpectedly
- More Troubleshooting Help

Shure System0n User Guide

Pages 44

Year 0

Language(s)

of 44

Shure System0n Software Specification

The Shure SystemOn Software is an advanced audio management tool designed to provide seamless control and monitoring of Shure audio devices over a network. This software is engineered to support AV integrators and IT professionals in managing complex audio setups efficiently. It offers a centralized platform for the real-time management and monitoring of Shure's diverse range of networked audio devices, including microphones, audio processors, and conferencing systems.

SystemOn is compatible with Windows and macOS operating systems, providing flexibility in deployment across different IT environments. The software features an intuitive user interface that simplifies the configuration and maintenance of audio devices, reducing the need for on-site technical support. It offers remote access capabilities, enabling users to monitor device status, battery levels, and signal quality from any location with network connectivity.

A key feature of SystemOn is its alert and notification system, which proactively informs users of potential issues such as low battery levels or network connectivity problems via email or text messages. This allows for timely interventions, ensuring uninterrupted audio performance. The software supports integration with third-party applications and systems, enhancing its adaptability in diverse AV setups.

Security is a paramount consideration in SystemOn's design, incorporating robust encryption and authentication protocols to safeguard data and ensure secure communication between devices. The software is scalable, accommodating small to large-scale installations with ease. SystemOn's comprehensive reporting tools provide detailed insights into system performance and usage, aiding in optimizing audio system efficiency. Overall, Shure SystemOn Software is a powerful solution that enhances the management and reliability of networked audio systems.

Shure System0n Software F.A.Q.

How do I install the Shure SystemOn Software?

To install the Shure SystemOn Software, download the installer from the Shure official website, run the setup file, and follow the on-screen instructions to complete the installation process.

What are the system requirements for Shure SystemOn Software?

The Shure SystemOn Software requires a Windows or macOS operating system with at least 4GB of RAM, a dual-core processor, and an active internet connection for updates and network functionality.

How can I troubleshoot connection issues with Shure SystemOn Software?

Check your network settings to ensure that the devices are on the same network and that firewall settings allow communication. Restart the software and devices if necessary.

Can Shure SystemOn Software monitor multiple locations?

Yes, the Shure SystemOn Software can monitor multiple locations by setting up locations within the software and configuring the devices accordingly.

What should I do if the software is not recognizing a device?

Ensure the device is powered on and connected to the same network as the SystemOn Software. Try refreshing the device list in the software and verify network settings.

How do I perform a software update for Shure SystemOn?

To update the Shure SystemOn Software, go to the settings menu and check for updates. If an update is available, follow the prompts to download and install the latest version.

Is it possible to receive email alerts from Shure SystemOn Software?

Yes, you can configure email alerts in the notification settings of the Shure SystemOn Software to receive alerts for specific events or device statuses.

How do I reset the Shure SystemOn Software to default settings?

To reset the Shure SystemOn Software, go to the settings menu and select 'Reset to Default'. Confirm the action to restore default configurations.

What maintenance is required for optimal performance of Shure SystemOn Software?

Regularly check for software updates, ensure that network configurations are optimal, and periodically review device settings to maintain performance.

How can I export device logs from Shure SystemOn Software?

In the Shure SystemOn Software, navigate to the device logs section and select the export option. Choose the desired format and save the logs to your computer.