Sennheiser SC 260 USB CTRL II Quick Guide

Sennheiser SC 260 USB CTRL II manual cover

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Year 2015

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Sennheiser SC 260 USB CTRL II Specification

The Sennheiser SC 260 USB CTRL II is a premium, dual-sided, wired headset designed for contact center and office professionals who require exceptional audio quality and reliability. It features a USB connection for seamless integration with a range of UC platforms, ensuring compatibility and ease of use. The headset is equipped with Sennheiser Voice Clarity technology, delivering crisp and natural sound for clear communication. The noise-cancelling microphone effectively reduces ambient noise, ensuring that the user's voice is heard clearly even in bustling environments.

The SC 260 USB CTRL II is designed with comfort in mind, featuring large, comfortable ear pads and an adjustable headband to accommodate extended wear. The headset is constructed with durable materials to withstand the rigors of daily use in a professional setting. It also includes in-line call control for managing calls conveniently, with functions such as answer/end, volume control, and mute.

The headset's lightweight design does not compromise on durability, making it an ideal choice for professionals who need a reliable and comfortable audio solution. It also supports Sennheiser ActiveGard technology, which protects users from acoustic shock by limiting sound pressure levels. The plug-and-play functionality ensures quick and hassle-free setup, allowing users to get started with minimal effort. Overall, the Sennheiser SC 260 USB CTRL II combines superior sound quality, user comfort, and robust design, making it a top choice for professional communication needs.

Sennheiser SC 260 USB CTRL II F.A.Q.

How do I connect the Sennheiser SC 260 USB CTRL II to my computer?

To connect the Sennheiser SC 260 USB CTRL II to your computer, simply plug the USB connector into an available USB port on your device. The headset should be automatically recognized by the operating system.

What should I do if there is no sound from the headset?

First, ensure that the headset is properly connected to the USB port. Check your computer's audio settings to confirm that the Sennheiser SC 260 USB CTRL II is selected as the default audio device. If the issue persists, try connecting the headset to a different USB port or another computer to rule out hardware issues.

How can I adjust the volume on the Sennheiser SC 260 USB CTRL II?

The Sennheiser SC 260 USB CTRL II features an in-line control unit with volume buttons. Use these buttons to adjust the volume to your desired level. You can also adjust the volume settings on your computer for finer control.

What is the best way to clean and maintain the Sennheiser SC 260 USB CTRL II?

To clean the headset, use a soft, dry cloth to gently wipe the surfaces. Avoid using any harsh chemicals or abrasive materials. Regularly check the ear pads and microphone for dirt or debris, and replace them if necessary to maintain audio quality.

How do I update the firmware on my Sennheiser SC 260 USB CTRL II?

Currently, the Sennheiser SC 260 USB CTRL II does not support firmware updates. Ensure you are using the latest software and drivers for your computer to maintain compatibility and performance.

What should I do if the microphone is not working?

First, check that the microphone is not muted on the in-line control unit. Then, ensure the Sennheiser SC 260 USB CTRL II is set as the default recording device in your computer's sound settings. If the problem persists, test the headset on another device to rule out hardware issues.

Is the Sennheiser SC 260 USB CTRL II compatible with Mac computers?

Yes, the Sennheiser SC 260 USB CTRL II is compatible with Mac computers. Simply connect the headset to a USB port, and it should be recognized automatically. You may need to select it as the default audio device in the system preferences.

Can I use the Sennheiser SC 260 USB CTRL II with a softphone application?

Yes, the Sennheiser SC 260 USB CTRL II is compatible with most softphone applications. Ensure that the headset is selected as the audio device within the application settings for optimal performance.

How do I address audio latency issues with the Sennheiser SC 260 USB CTRL II?

Audio latency can sometimes be resolved by updating the audio drivers on your computer. Additionally, ensure that all other USB devices are not causing interference and that system resources are not being heavily taxed.

What is the warranty period for the Sennheiser SC 260 USB CTRL II?

The Sennheiser SC 260 USB CTRL II typically comes with a two-year warranty covering manufacturing defects. Refer to the documentation provided with your purchase or contact Sennheiser support for specific warranty details.