Bose Sport Open v2 Owner's Guide

SPORT OPEN EARBUDS

IMPORTANT SAFETY INSTRUCTIONS

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Please read and keep all safety, security, and use instructions.

Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance

WARNINGS/CAUTIONS Do NOT use the earbuds at a high volume for any extended period.

To avoid hearing damage, use your earbuds at a comfortable, moderate volume level.

Turn the volume down on your device before placing the earbuds on your ears, then turn the volume up gradually until you reach a comfortable listening level.

Use caution while driving and follow applicable laws regarding use of a mobile phone and earbuds.

Do NOT submerge or expose the headphones for extended period to water, or wear while participating in water sports, e.g., swimming, waterskiing, surfing, etc.

Remove headphones immediately if you experience a warming sensation or loss of audio.

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device.

Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on or near the product.

Do NOT make unauthorized alterations to this product.

Use this product only with an agency-approved power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).

The battery provided with this product may present a risk of fire or chemical burn if mishandled.

If the battery leaks, do NOT allow the liquid to come in contact with the skin or eyes. If contact is made, seek medical advice.

Do NOT expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).

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REGULATORY AND LEGAL INFORMATION

NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Bose Corporation could void the users authority to operate this equipment.

This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This device complies with FCC and ISED Canada radiation exposure limits set forth for general population. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Left Earbud Model: 109L

Right Earbud Model: 109R

Charging Base Model: 435109

CAN ICES-3(B)/NMB-3(B)

For Europe:

Frequency band of operation 2400 to 2483.5 MHz.

Maximum transmit power less than 20 dBm EIRP.

Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per applicable regulations.

This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.

Management Regulation for Low-power Radio-frequency Devices Article XII According to Management Regulation for Low-power Radio-frequency Devices without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices.

Article XIV The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications operated in compliance with the Telecommunications Act.

The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.

DONT attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal.

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REGULATORY AND LEGAL INFORMATION

Please dispose of used batteries properly, following local regulations. Do NOT incinerate.

China Restriction of Hazardous Substances Table

Names and Contents of Toxic or Hazardous Substances or Elements Toxic or Hazardous Substances and Elements

Part Name Lead (Pb)

Mercury (Hg)

Cadmium (Cd)

Hexavalent (CR(VI))

Polybromi- nated

Biphenyl (PBB)

Polybromi- nated

diphenylether (PBDE)

PCBs X O O O O O

Metal Parts X O O O O O

Plastic Parts O O O O O O

Speakers X O O O O O

Cables X O O O O O

This table is prepared in accordance with the provisions of SJ/T 11364.

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB/T 26572.

Taiwan Restriction of Hazardous Substances Table Equipment name: Charging Base Type designation: 435109

Restricted substances and its chemical symbols

Unit Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent

chromium (Cr+6) Polybrominated biphenyls (PBB)

Polybrominated diphenyl ethers

(PBDE)

PCBs - Metal Parts - Plastic Parts Speakers - Cables - Note 1: indicates that the percentage content of the restricted substance does not exceed the percentage of reference value

of presence.

Note 2: The indicates that the restricted substance corresponds to the exemption.

REGULATORY AND LEGAL INFORMATION

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Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; 1 is 2011 or 2021.

Location of Manufacture: The seventh digit in the serial number indicates the location of manufacture.

China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China (Shanghai) Pilot Free Trade Zone

EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands

Taiwan Importer: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676

Mexico Importer: Bose de Mxico, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 Mxico, D.F. Phone Number: +5255 (5202) 3545

Input Rating: 5Vp0.5A

The CMIIT ID is located on the bottom of the charging base.

Please complete and retain for your records

The earbud date code is located on the inside surface of each earbud. The model numbers and charging base serial number is located on the bottom of the base.

Serial number: ____________________________________________________________________

Model number: ____________________________________________________________________

Please keep your receipt with your owners guide. Now is a good time to register your Bose product. You can easily do this by going to global.Bose.com/register

Security Information

This product is capable of receiving security updates from Bose automatically when connected to the Bose Music app. In order to receive security updates via the mobile application, you must complete the product setup process in the Bose Music app. If you do not complete the setup process, you will be responsible for installing security updates that Bose makes available via btu.Bose.com

The Bose Privacy Policy is available at worldwide.Bose.com/privacypolicy

Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries. The trademark iPhone is used in Japan with a license from Aiphone K.K. App Store is a service mark of Apple Inc.

Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.

The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Bose Corporation is under license.

Google and Google Play are trademarks of Google LLC.

Bose, Bose Music, and Bose Sport Open Earbuds are trademarks of Bose Corporation.

Bose Corporation Headquarters: 1-877-230-5639

2021 Bose Corporation. No part of this work may be reproduced, modified, distributed, or otherwise used without prior written permission.

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LICENSE DISCLOSURES

The following license disclosures apply to certain third-party software packages used as components in the product.

Package: Nanopb

Copyright 2011 Petteri Aimonen .

The Nanopb package is subject to the license terms reprinted below.

Zlib license

2011 Petteri Aimonen

This software is provided as-is, without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.

Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:

1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.

2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.

3. This notice may not be removed or altered from any source distribution.

Package: Mbed TLS 2.16.1

ARM Limited. All rights reserved.

The Mbed TLS package is subject to the license terms reprinted below.

Apache License

Version 2.0, January 2004

http://www.apache.org/licenses/

TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION

1. Definitions.

License shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document.

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You (or Your) shall mean an individual or Legal Entity exercising permissions granted by this License.

Source form shall mean the preferred form for making modifications, including but not limited to software source code, documentation source, and configuration files.

Object form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types.

Work shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).

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LICENSE DISCLOSURES

Contribution shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner. For the purposes of this definition, submitted means any form of electronic, verbal, or written communication sent to the Licensor or its representatives, including but not limited to communication on electronic mailing lists, source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as Not a Contribution.

Contributor shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work.

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5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions.

6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.

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LICENSE DISCLOSURES

7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an AS IS BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License.

8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.

9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability.

END OF TERMS AND CONDITIONS

2021 Bose Corporation

Licensed under the Apache License, Version 2.0 (the License); you may not use this file except in compliance with the License.

You may obtain a copy of the License at: http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an AS IS BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.

See the License for the specific language governing permissions and limitations under the License.

CONTENTS

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WHATS IN THE CARTON Contents ............................................................................................................................. 11

BOSE MUSIC APP SETUP Download the Bose Music app .................................................................................. 12

Add the earbuds to an existing account ............................................................... 12

SWEAT AND WEATHER RESISTANCE ............................................................. 13

HOW TO WEAR Put on the earbuds ......................................................................................................... 14

Check your fit ................................................................................................................... 15

POWER Power on ............................................................................................................................ 16

Power off ............................................................................................................................ 17

Auto-off ...................................................................................................................... 17

EARBUD CONTROLS Media playback ................................................................................................................ 18

Volume functions ............................................................................................................ 19

Volume tap control ................................................................................................ 19

Phone calls......................................................................................................................... 20

Call notifications ..................................................................................................... 20

Access voice control ...................................................................................................... 21

BATTERY Charge the earbuds ....................................................................................................... 22

Check the earbud battery level ................................................................................. 23

Hear battery notifications ................................................................................... 23

View the battery level ........................................................................................... 23

CONTENTS

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EARBUD STATUS Bluetooth status ............................................................................................................ 24

Battery status ................................................................................................................... 24

Update and error status ............................................................................................... 25

BLUETOOTH CONNECTIONS Connect using the Bluetooth menu on your mobile device .......................... 26

Disconnect a mobile device ........................................................................................ 28

Reconnect a mobile device ......................................................................................... 28

Clear the earbud device list ........................................................................................ 28

CARE AND MAINTENANCE Store the earbuds ........................................................................................................... 29

Clean the earbuds and charging base .................................................................... 30

Remove water from the earbuds ...................................................................... 30

Replacement parts and accessories ........................................................................ 31

Limited warranty ............................................................................................................. 31

Update the earbuds ....................................................................................................... 31

View the earbud date code......................................................................................... 32

View the charging base serial number ................................................................... 32

TROUBLESHOOTING Try these solutions first ................................................................................................ 33

Other solutions ................................................................................................................ 33

Reset the earbuds........................................................................................................... 37

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WHATS IN THE CARTON

CONTENTS Confirm that the following parts are included:

Bose Sport Open Earbuds

Carry case Charging base

NOTE:If any part of the product is damaged, dont use it. Contact your authorized Bose dealer or Bose customer service.

Visit: worldwide.Bose.com/Support/SportOpenEarbuds

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BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the earbuds from any mobile device, such as a smartphone or tablet.

Using the app, you can check your earbud fit, learn about earbud controls, customize earbud settings, choose your voice prompt language, and get new features.

NOTE:If you have already created a Bose account in the app for another Bose product, see Add the earbuds to an existing account.

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app.

BOSE MUSIC

2. Follow the app instructions.

ADD THE EARBUDS TO AN EXISTING ACCOUNT In the Bose Music app, go to the My Products screen and add your Bose Sport Open Earbuds.

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SWEAT AND WEATHER RESISTANCE

The earbuds are rated IPX4 water resistant. They are designed to be sweat and weather resistant against drops of water but arent meant to be submerged under water.

CAUTIONS:

Do NOT swim or shower with the earbuds.

Do NOT submerge the earbuds.

NOTE:IPX4 is not a permanent condition, and resistance might decrease as a result of normal wear.

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HOW TO WEAR

PUT ON THE EARBUDS

1. Slide the earhook behind your ear and rotate it back until it feels stable and comfortable. The earbud should rest gently over the top of your ear.

If you feel any discomfort, slightly rotate the earbud forward.

NOTE:Make sure you wear the correct earbud on the correct ear. Look for the L (left) and R (right) markings on the inside surface of each earbud.

Earhook

2. Check your fit (see page 15).

Wearing the earbuds with glasses To get the best fit with glasses, remove your glasses before putting on the earbuds. When the earbuds are stable and comfortable, put your glasses back on.

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HOW TO WEAR

CHECK YOUR FIT Move your head up and down and side to side. Make sure the earbuds are loose enough to feel comfortable and just tight enough to stay on.

If the fit is too tight, slightly rotate the earbuds forward.

PROPER FIT

You have the right fit when:

The earhook rests behind your ear without any discomfort.

The earbud rests over the top of your ear.

NOTES:

Depending on your ear, the earbud may look straight or slightly angled.

A comfortable fit might feel slightly loose on your ear. As long as the earbud doesnt fall off when you move around, its a proper fit.

IMPROPER FIT

Adjust the fit if:

The earhook sits too high above your ear.

The earhook is hanging off the back of your ear.

The earbud covers your ear canal.

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POWER

POWER ON Press the button on the right earbud.

The status lights blink white twice then glow according to Bluetooth connection status (see page 24). A voice prompt announces the battery level and Bluetooth connection status.

NOTE:When powering on for the first time, press the button on the left earbud and then the right earbud.

L R

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POWER

POWER OFF Press and hold the button on the right earbud for 1 second. Release the button when you hear the power-down tone or see the status lights blink white twice.

L R

Auto-off Auto-off conserves battery when the earbuds arent being used. After 20 minutes of no audio playing, the earbuds automatically power off.

To power on, see page 16.

NOTE:To disable Auto-off or adjust the Auto-off timer, use the Bose Music app. You can access this option from the Settings menu.

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EARBUD CONTROLS

L R

Access voice control Control media playback Control phone calls

MEDIA PLAYBACK

CONTROL WHAT TO DO

Play/Pause Press the button on the right earbud.

Skip forward Double-press the button on the right earbud.

Skip backward Triple-press the button on the right earbud.

EARBUD CONTROLS

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VOLUME FUNCTIONS To increase or decrease the volume, use the volume controls on your mobile device or the Bose Music app. You can also use volume tap control.

Volume tap control The tap control surface is located in the center of each earbud.

To increase the volume, slowly tap the right earbud. To decrease the volume, slowly tap the left earbud.

L R

Increase volumeDecrease volume

NOTE:To enable this feature, use the Bose Music app. You can access this option from the Settings menu.

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EARBUD CONTROLS

PHONE CALLS The microphones and button to control phone calls are located on the right earbud.

NOTE:For the best audio experience for phone calls, make sure the microphones arent blocked.

L R

Microphones

Button

CONTROL WHAT TO DO

Answer/End a call Press the button on the right earbud.

Decline an incoming call Double-press the button on the right earbud.

Answer a second incoming call and put the current call on hold

While on a call, press the button on the right earbud.

Decline a second incoming call and stay on the current call

While on a call, double-press the button on the right earbud.

Call notifications A voice prompt announces incoming callers and call status.

NOTE:To stop call notifications, disable voice prompts using the Bose Music app. You can access this option from the Settings menu.

EARBUD CONTROLS

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ACCESS VOICE CONTROL The earbud microphones act as an extension of the microphone in your mobile device. Using the button on the left earbud, you can access the voice control capabilities on your device to make/take calls or ask Siri or Google Assistant to play music, tell you the weather, give you the score of a game, and more.

Press and hold the button on the left earbud to access voice control on your device.

L R

You hear a tone that indicates voice control is active.

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BATTERY

CHARGE THE EARBUDS

1. Place the earbuds on the charging base until they magnetically snap into place.

NOTES:

Make sure you place the correct earbud on the correct side of the charging base. Look for the L (left) and R (right) markings on the inside surface of each earbud. The earbuds will only charge if placed on the correct sides.

When correctly placed, the earhooks point in the opposite direction of the USB cable.

L R

L R

2. Connect the USB cable to a wall charger (not provided).

CAUTION:Use this product only with an agency-approved power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).

While charging, the earbud status lights blink white. When the battery is fully charged, the status lights glow solid white (see page 24).

NOTE:For the best battery performance, keep the earbuds on the charging base when not in use. Make sure the charging base is connected to power.

BATTERY

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CHECK THE EARBUD BATTERY LEVEL

Hear battery notifications Each time you power on the earbuds, a voice prompt announces the battery level.

While using the earbuds, a voice prompt announces if the battery needs to be charged.

View the battery level Check the home screen in the Bose Music app.

When the earbud status lights blink red, the earbuds need to be charged.

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EARBUD STATUS

The earbud status lights are located on the outside surface of each earbud.

L R

Status lightStatus light

BLUETOOTH STATUS Shows the Bluetooth connection status of mobile devices.

LIGHT ACTIVITY SYSTEM STATE

Slowly blinks blue Ready to connect

Quickly blinks blue Connecting

Solid blue (10 seconds) Connected

BATTERY STATUS Shows the earbud battery status.

LIGHT ACTIVITY SYSTEM STATE

Blinks red (10 seconds) Need to charge

Blinks white Charging

Solid white Full charge

BATTERY

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EAR UD STATUS

UPDATE AND ERROR STATUS Shows the update and error status.

LIGHT ACTIVITY SYSTEM STATE

Quickly blinks white Updating earbuds (see page 31)

Blinks red and white (repeated) Error - contact Bose customer service

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BLUETOOTH CONNECTIONS

CONNECT USING THE BLUETOOTH MENU ON YOUR MOBILE DEVICE You can store up to seven devices in the earbud device list. You can connect and play audio from only one device at a time.

NOTE:For the best experience, use the Bose Music app to set up and connect your mobile device (see page 12).

1. With the earbuds powered on, press and hold the button on the right earbud for 5 seconds through the tone. Release the button when you hear Ready to connect or see the status lights slowly blink blue.

L R

2. On your device, enable the Bluetooth feature.

NOTE:The Bluetooth feature is usually found in the Settings menu.

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BLUETOOTH CONNECTIONS

3. Select your earbuds from the device list.

NOTE:Look for the name you entered for your earbuds in the Bose Music app. If you didnt name your earbuds, the default name appears.

Once connected, you hear Connected to <mobile device name> or see the status light glow solid blue then fade to black.

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DISCONNECT A MOBILE DEVICE Use the Bose Music app to disconnect your mobile device.

TIP:You can also use Bluetooth settings to disconnect your device. Disabling the Bluetooth feature disconnects all other devices.

RECONNECT A MOBILE DEVICE When powered on, the earbuds try to connect with the most recently-connected device.

To connect to a different recently-connected device, press and hold the button on the right earbud for 5 seconds through the tone. Release the button when you hear Ready to connect or see the status lights slowly blink blue. Then select the earbuds from your device list (see page 27).

NOTE:The device must be within range (30 ft or 9 m) and powered on.

CLEAR THE EARBUD DEVICE LIST

1. With the earbuds powered on, press and hold the button on the right earbud for 10 seconds. Release the button when you hear Bluetooth device list cleared or see the status light slowly blink blue.

2. Delete your earbuds from the Bluetooth list on your mobile device.

All devices are cleared, and the earbuds are ready to connect.

BLUETOOTH CONNECTIONS

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CARE AND MAINTENANCE

STORE THE EARBUDS

On the charging base For the best battery performance, keep the earbuds on the charging base when not in use. Make sure the charging base is connected to power (see page 22).

In the carry case Use the carry case to protect the earbuds during travel.

Place the correct earbud on the correct side of the case. Look for the L (left) and R (right) markings on the inside surface of each earbud.

NOTE:Make sure to power off the earbuds when not in use (see page 17). The carry case does not charge the earbuds.

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CARE AND MAINTENANCE

CLEAN THE EARBUDS AND CHARGING BASE

COMPONENT CARE INSTRUCTIONS

Earbuds

Wipe only with a dry, soft cotton swab or equivalent.

CAUTIONS:

Do NOT use bug spray or any other sprays near the earbuds.

Do NOT use any solvents, chemicals, or cleaning solutions containing alcohol, ammonia, or abrasives.

Do NOT allow liquids to spill into any openings.

Charging base Wipe only with a dry, soft cotton swab or equivalent.

CAUTION:Do NOT use any sprays near the charging base.

Charging contacts (on earbuds) and charging pins (on charging base)

To prevent rusting, wipe with a dry, soft cotton swab or equivalent.

Remove water from the earbuds 1. Firmly hold the earhook with the L (left)/R (right) marking facing up.

R

2. Shake the earbuds to remove any excess water.

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CARE AND MAINTENANCE

REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service.

Visit: worldwide.Bose.com/Support/SportOpenEarbuds

LIMITED WARRANTY The earbuds are covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.

To register your product, visit global.Bose.com/register for instructions. Failure to register will not affect your limited warranty rights.

UPDATE THE EARBUDS The earbuds update automatically when connected to the Bose Music app. Follow the app instructions.

TIP:You can also update the earbuds and charging base using the Bose updater website. On your computer, visit: btu.Bose.com and follow the on-screen instructions.

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CARE AND MAINTENANCE

VIEW THE EARBUD DATE CODE The date code is located on the inside surface of each earbud.

RL RL Date code

VIEW THE CHARGING BASE SERIAL NUMBER The serial number is located on the bottom of the charging base.

SN: XXXXXXXXXXXXXXXXX

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TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST If you experience problems with the earbuds:

Power on the earbuds (see page 16).

Charge the batteries (see page 22).

Check the state of the status lights (see page 24).

Make sure your mobile device supports Bluetooth connections.

Download the Bose Music app and run available software updates.

Increase the volume on your mobile device, and/or your audio/streaming app.

Connect another mobile device (see page 26).

OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.

Visit: worldwide.Bose.com/Contact

PROBLEM WHAT TO DO

Earbuds dont power on

If powering on for the first time, make sure you press the button on the left earbud and then the right earbud.

Charge the earbuds (see page 22).

If the earbuds have been exposed to high or low temperatures, let the earbuds return to room temperature.

Earbuds dont connect with mobile device

On your device:

Turn the Bluetooth feature off and then on.

Delete the earbuds from the Bluetooth list on your device. Connect again (see page 26).

Clear the earbuds device list (see page 28). Connect again (see page 26).

Move your device closer to the earbuds and away from any interference or obstructions.

Connect another mobile device (see page 26).

To see how-to videos, visit: worldwide.Bose.com/Support/SportOpenEarbuds

TROUBLESHOOTING

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PROBLEM WHAT TO DO

Earbuds dont respond during app setup

Make sure youre using the Bose Music app for setup (see page 12).

Make sure the Bluetooth feature is on in your mobile device Settings menu.

Bose Music app cant find earbuds

Power on the earbuds (see page 16).

Press and hold the button on the right earbud for 5 seconds or until you hear Ready to connect or see the status lights slowly blink blue.

In the Bose Music app, run available software updates.

Bose Music app doesnt work on mobile device

Make sure the Bose Music app is compatible with your device.

Uninstall the Bose Music app on your device then reinstall the app (see page 12).

Intermittent Bluetooth connection

Clear the earbuds device list (see page 28). Connect again (see page 26).

Move your device closer to the earbuds and away from any interference or obstruction.

No sound

Make sure the earbuds are powered on (see page 16).

Press play on your mobile device to make sure audio is playing.

Move your device closer to the earbuds and away from any interference or obstruction.

Play audio fr