Thule Helium Platform XT 903901 Instructions

To install the Thule Helium Platform XT 903901, first lift the carrier onto the vehicle's hitch. Align the hitch pin holes and insert the hitch pin, securing it with the clip provided. Tighten the knob to secure the rack to the vehicle. Make sure that all parts are securely fastened before use.
If the rack wobbles, check that the hitch pin and knob are tightened properly. Inspect the base for any loose parts or damage. Tighten any loose bolts according to the manual's instructions. If the wobble persists, consult Thule customer support for assistance.
Yes, the Thule Helium Platform XT 903901 is designed to carry e-bikes, but ensure that the total weight does not exceed the rack's maximum capacity of 70 lbs per bike. Always remove the batteries from e-bikes before loading them onto the carrier.
Regularly check for loose bolts and tighten as needed. Clean the rack with mild soap and water, avoiding harsh chemicals that can damage the finish. Lubricate moving parts to prevent rust and ensure smooth operation. Store the rack in a dry place when not in use.
Use the integrated cable locks to secure each bike to the rack. Ensure that the wheel straps are fastened tightly around the wheels of each bike. Double-check that all locking mechanisms are engaged before driving.
The Thule Helium Platform XT 903901 has adjustable wheel holders. Loosen the knobs and slide the holders to fit the bike's wheelbase. Tighten the knobs once the holders are in the correct position. Ensure the bike is balanced before securing.
Yes, the Thule Helium Platform XT 903901 features a tilt function. Pull the release handle at the base of the rack to tilt it away from the vehicle, providing access to the rear. Ensure all bikes are removed before tilting to prevent damage.
If the locks are difficult to operate, apply a small amount of lubricant to the locking mechanism. Avoid using excessive force, as this can damage the lock. If problems persist, contact Thule support for further guidance.
To remove the rack, detach any bikes and unlock the hitch knob. Remove the hitch pin and clip, then carefully slide the rack out from the hitch receiver. Store it in a secure, dry location when not in use.
Before each use, inspect the rack for loose bolts, damaged parts, and proper attachment to the vehicle. Check the tire straps and locks for wear and functionality. Ensure the rack is clean and free of obstructions.